RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Gift Vouchers - Sell & Manage in RMS

    I've just been spekaing with RMS support and found that currently RMS cannot handle the sale of vouchers online (and no plans with future RMS 9+ rollouts at the moment).

    We would like to be able to sell gift vouchers through our website for either a client nominated value, or a value set by us for sale ($50, $100 etc)

    The purchaser can nominate the name of the person who they will be giving it to so that the voucher details & any monies held for the voucher value can be in the client account of the guest, and then…

    84 votes

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    15 comments  ·  Modules  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Online Payment Portal for Tax Invoices & Accounts Receivable

    Ability for Customer to Pay RMS invoice online with link (using payment gateway)

    Ability for customer to pay an RMS generated invoice online using payment gateway. This might be for accommodation or extras charges. Staff can send invoice with link to pay. Customer follows link and pays online, with receipt being generated and account updated within RMS

    • Commonwealth Bank: BPoint
    68 votes

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    4 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Tax Invoice - Form Letter Email Body & Customise on Send

    It would be great to be able to edit the body of an email when sending tax invoices. It would be extremely helpful to be able to edit the layout of the tax invoice itself, and have the relevant merge fields available to enter whereever desired.

    60 votes

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    5 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Ability to Merge Guests & Accounts

    If guest account (not reservation account) has been used, merge is not currently applicable. This would be useful as currently we have numerous guest profiles we cannot merge as one of them the account has been used.

    57 votes

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    3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Increase File Size Permissions for Online Photos

    Quality photos are so important for hotels and holiday parks. Along with price and reviews, photos are one of the main deciding factors potential guests look at when deciding where to book.

    We need to be able to upload higher quality photos, at least 1MB per photo, as 250KB is way too small and takes a lot of unnecessary effort to reduce the size of all our quality photos down to that size.

    49 votes

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    6 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Ability to Hide Transaction Comments on Tax Invoices, Statements & Receipts

    Add the option to Hide Comments when printing:
    - receipts, statements, invoices etc

    Comments are important for accounting however not for the invoices sent to Companies.

    45 votes

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    3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Change Receipt Screen Default to No Receipt Type Selected

    The user should have to enter payment method by highlighting or checking a box. An error message should appear if nothing is ticked. This is similar to c/card type now. It would save a lot of frustration at the end of day balancing. Every user will think this is a good idea as we have all made the same mistake more than once in our careers.

    41 votes

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    8 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Default Print Action for Receipts

    When receipting, the system automatically defaults to remember the last action, it would be good to have a defaulted action without being changed each transaction or to have the pop up option (like RMS8 had) whether to receipt, email, tax invoice or exit without printing.

    35 votes

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    4 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  9. "Property Logo" as a Merge Field to use on Correspondence Letters

    Add a merge field that will populate the logo that is set up in the Property Options on correspondence letters.

    30 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Credit Card details should turn RED if card expires before arrival date

    We often receive reservations via booking.com (and other OTAs) for a future month (say 2 months or more in advance) yet the credit card provided expires prior to the month the reservation falls in, however the credit card may not have expired at the time the reservation was made.

    It would be great if RMS could highlight these in RED like other expired or invalid card numbers so that as soon as we open them for the first time it is obvious there is an issue that needs to be resolved.

    Ideally, the OTA API's should allow the Channel Manager…

    29 votes

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    1 comment  ·  Channel Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. Digital Registration Card Upgrades

    Additional options available for customisation to the Digital Registration Card:

    • Customise fields displayed - Add or Remove as needed.
    • Option for guest to email a PDF copy of Terms & Conditions to themselves.
    • Branding options to match website, RMS IBE, Guest Portal etc.
    • Ability to display selected Requirements for add on to the reservation.
    28 votes

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    6 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    A number of great suggestions have been added for the Digital Registration Card, which we have merged into a single idea for easier voting by customers.

    Should you have any extra suggestions from those listed for ways we could improve the Digital Registration Card, please add a comment with the details and your vote.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Option to Auto Print Registration Card on Check-in

    When a guest checks in, please could we request an option to have the registration card automatically print out. This would speed up the check in process for our valued guests.

    28 votes

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    5 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  13. Ability for Multiple Active User Sessions & Quick Login to Switch User

    Quick login so different users can use same computer without having to log out, then log back in. Currently, every user ends up posting under the same user ID because it is too time consuming to log out.

    26 votes

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    5 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

  14. Auto-relax Minimum Length of Stay

    Need the ability to auto-relax the MLOS restriction within "x" days of arrival. I'm surprised nobody has mentioned this as this feature is included in a lot of other PMSs that are far less robust than RMS. If I have a two night MLOS on the weekends, I want to relax that restriction three days prior as I will then take a one night reservation. Currently I have to adjust this in the rate table if I want those one-night IBE reservations.

    25 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Add Pencil as a Button on the Add Reservation Screen

    Could we have a "Pencil Button" added to the reservation screen right next to Quote & Confirm buttons. as the customer usually waits until you have all there details, you then ask for a deposit the customer then asks can I get back to you with that or can you just pencil me in... the customer never starts the enquiry with "can you please pencil me in"

    25 votes

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    3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We appreciate the valuable feedback of our customers and encourage you to review suggestions made by some of our other customers to vote on those which would be of benefit to you.

    We will continue to monitor this suggestion for feedback and update again with any changes.

    In the interim, you may find it helpful for your situation to start with a Pencil Reservation and use the Convert to Reservation option once the customer on the phone agrees to pay the required Deposit. You can also lookup an existing Guest Profile on the Pencil Reservation screen which can save you valuable time re-entering the information when they change their mind to ‘pencil me in’.

    Please feel free to submit new feature suggestions and should this feature gain new interest in the future we will re-open for consideration.

  16. The wording 'Deposit Required' at online booking check out would be more suitable as "payment required"

    The wording 'Deposit Required' at online booking check out would be more suitable as "payment required" as many properties require full payment. This becomes awkward and a negative reminder when referring to 'deposit '' when in fact full payment is required. Best to be positive about handing over money not reminding that elsewhere only requires a deposit.

    23 votes

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    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback on a way we can improve RMS.

    We appreciate the valuable feedback of our customers and encourage you to review other suggestions and vote on those you would find of benefit.

    We will continue monitoring this suggestion for user feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

  17. An option for Add-Ons to post in to Extras instead of Accommodation

    This would be particularly useful as a fail safe for 3rd party bookings where the guest requires an invoice for any add-ons that was paid for by them. As we can`t disclose 3rd party rates, currently these charges have to be moved by the team in to extras manually which creates a fair bit of room for error.

    21 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. Turn off Feature Pop-up on Login

    Would love to remove the "RMS Feature" pop-up from the initial login. Slows us down everytime we login!

    21 votes

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    6 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. Report with Ability to Compare Selected Fiscal Years

    Please design a report feature that allows reports to be compared from one period to another, such as - FY 2017/18 compared to FY 2018/19

    21 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. Ability to Setup & Send Correspondence from Multiple Property Contacts

    Ability to setup multiple contacts against a Property, such as Accounts, Reservations, Accounts Receivable etc. that can then be selected to send Correspondence from throughout RMS.

    22 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

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