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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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219 results found

  1. Set Rate on Group on the RMS Internet Booking Engine

    IBE Group Reservation correspondence has never worked properly

    Since the IBE payment always goes on the Group Master but the charges remain on the sibling reservations, there are no options for Group Reservations to ever receive an accurate triggered correspondence that properly shows "balance owing" or "payment made." Sibling reservations will always show a zero payment made with a full balance, and group master will always show a negative balance owing due to a payment but no charges.

    Please turn this into a job so this gets corrected - it has been an issue for many years with no reasonable…

    2 votes

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  2. Custom Alerts for Last Area Sold in a Date Range

    It would be great if there is a notification for the last room sold for a particular period.

    2 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  3. Add options to owners portal such as adults and children, state and country

    Add options to owners portal such as adults and children, state and country

    2 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  4. Option to Delete Tokens on the Receipt Screen

    It would be more convenient and effiecient to be able to delete an old token whilst receipting in the Accomm Account

    Whilst receipting in Accom acc and choosing existing token but token has now been replaced by the customer, it would be very convenient to be able to delete token straight away rather than trying to remember afterwards one finished receipting or having to go out of receipting to delete token. It would be alot more secure and efficient to be able to do it whilst receipting

    2 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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    1 vote

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  6. I would like to be able to send TEXT only emails

    Your email are HTML or PDF. I would like to be able to send emails with ZERO formatting.

    1 vote

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  7. It would be great if consumption credits were available throughout a guest's stay

    When creating packages with consumption credits, the consumption credits should be available throughout the stay and expire upon check out. Currently, we the system zeroes out these credits if not used in the day that they were given and it creates extra work on the back end to correct and apply properly for guests staying more than one night.

    1 vote

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  8. Being able to setup derived rates based on day of the week.

    Can we please have the ability to set derived rates based on Day of the week and not 1 flat difference.

    1 vote

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  9. Guest Portal - Ipad check in

    User experience improvement on the Finish Pre Check In button to be optimise together with the signature screen. Guest often completed signature but is not aware they need to scroll down to the finish button to complete Ipad check in

    1 vote

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  10. I would like to remove owner email address when sedning correspondence to guest

    I would like to be able to remove the owners email address as an option when sending correspondence to guests.
    As it automatically comes up, it could be accidentally clicked (in a hurry) and send a confirmation letter to an owner by mistake.

    1 vote

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  11. Flag for a reservation/in-house

    Similar to requirement section to have a Flag pop up small window that you can choose for any department to appear, example for reception to show a message on check in and or on check out. for instance, a flag is added for check in saying please wish happy birthday to Mr Smith, or on check out Flag to show guest borrow an adaptor please collect.

    1 vote

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  12. Reservation Made/Modified Details

    It would be great if we could see the exact time reservations are made. Currently it only shows the date, but I know it is data that is collected and available when I go into each reservation. Same could be said for the Online Reservation Transaction report. We'd really appreciate this. Thanks.

    1 vote

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  13. Make the Flash Report 1 Page

    I think the original intention was for the Flash Report to be 1 page, right now for us it prints on 2 with just one line on the second page. I think this should be an easy fix.

    1 vote

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  14. Add mobile rates on IBE

    Please add a functionality to create mobile-only rates and offers so that we can compete with the likes of Booking.com and Expedia's mobile discounts through our own booking engine.

    1 vote

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  15. Default In/Out Movement Screen Date to Audit Date

    Currently the In/Out Movement Screen defaults to the local time on your computer. After midnight, we are still checking in guests that are from the same audit date but it's defaulting to the next day. This is confusing and doesn't make any sense when checking in guests after midnight prior to the audit. I imagine most hotels are still checking in guests after midnight for the previous night. I would would suggest the same for the Booking Chart.

    1 vote

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    1 vote

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  17. RMS Pay by link to include credit card surcharge option

    Currently, we can't add a credit card surcharge to pay by link payments. Adding the surcharge option would increase the usage of the pay-by-link option and reduce the risk of fraud.

    1 vote

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  18. More flexibility with Max Pax Occupancy settings

    We have a room type where the max occupancy is set as 4. In this room type we can either accept a max of 2a + 2c OR 3a. We can't accept 3a + 1c or 4a. We can manage the 4a scenario via the rate tables and applying a max adult amount of 3, however there currently is no way to deal with the 3a + 1c scenario meaning this room type can be overbooked via our online distribution sources. This is a urgent requirement with no current solution as per RMS support.

    1 vote

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  19. Visual status on to do chart

    Right now when we open the To Do Chart its very hard to visualize if a task has already been completed or if it is still pending.

    It would be great if the completed tasks would be crossed over or change color. Same thing for overdue tasks.

    1 vote

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  20. Easy Signature Collection Link

    An easy signature collection link that we can create and send to guests for their booking which will look identical/same as the signature collection in the Guest Portal but without the long and time consuming steps of the guest portal.

    We would like to be able to collect a signature for our Ts & Cs for our guests by simply sending a link if we are not troubling them with the guest portal.

    The signature collection would function the same in sending the signed digital form to correspondence.

    1 vote

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