RMS User Suggestions
458 results found
-
Initials of employee who placed a room out of order/service
It would be very helpful to see the initials of the employee who placed a room out of order/service
1 vote -
Automate OTA and travel agent invoices
It would be great if invoicing could be automated so, for example, a travel agents can be invoice automatically on checkout or, another example, an OTA like Booking.com could be automatically invoiced on checkin. So some simple rule based automation for automatic invoice generation and, optionally, sending/emailing of those
1 vote -
credit card fee
Display the credit card fee percentage(s) in the IBE when the deposit is not due at the time of booking.
1 vote -
Allowing user to see the history of all resorts without granting them access for other resorts in the group.
Need to review the visit history of multiple resorts for all resort personnel while ensuring that access to information about other resorts remains restricted. Currently, personnel can only view visit details for their own property. Want to emphasize that access to information regarding other properties should continue to be restricted as it is now.
1 vote -
Alert after Lost property Log
If would be great if we could log items left by guests into the system for easy reporting. And also,
knowing how to get rid of construction debris can significantly cut project downtime. Professional haulers streamline collection and disposal.
https://happenventures.com/how-to-remove-construction-debris-the-right-way/1 vote -
Fish It! Game
fish it! has quickly become known as one of the most relaxing casual games available today. With simple controls, calm gameplay, and steady progression, the game offers a stress free experience that many players look for after a long day.
Unlike competitive or high pressure games, Fish It! focuses on slow paced enjoyment and steady rewards, making it ideal for players who want to unwind.
Simple Gameplay That Anyone Can Enjoy
One of the biggest reasons Fish It! feels relaxing is its simple gameplay design. Players only need to focus on casting, catching fish, and upgrading equipment.
There are no…
1 vote -
Make Tour bookings sit in chronological order
Currently, a guest’s tours in their Tour Desk are not displayed in chronological order, which can make it difficult to provide a clear itinerary and can lead to confusion when sending form letters populated with this information. It would be very helpful if all tours within a guest’s Tour Desk were automatically listed chronologically by date and time, so that any correspondence or form letters populated with these details would show the itinerary in the correct sequence. This would improve clarity for both staff and guests, reduce manual adjustments, and ensure a seamless overview of the guest’s planned activities.
1 vote -
Default Rate Type on Booking Chart
Would love the ability to set a default rate type on the booking chart. Right now, it appears to default on the last rate selected.
I understand this is available on the Quick Quote screen - but would love to have it on the booking chart screen as well1 vote -
Report Writer issue - balance amount (dollars) shown to four decimal points
I created a Report Writer Template with columns for LAST NAME, FIRST NAME, BALANCE, ADULTS, CHILDREN, INFANTS, DOGS, and RESERVATION NUMBER and scheduled the report to run daily to a PDF (for ease of staff printing). I did a test report and noticed the Balance due column has four decimal points. This is supposed to be the amount of dollars due. Why are there four decimal points in the balance (in dollars)?
I reached out to RMS support and their answer made sense. "As per checking on our resources, this is not a bug and it is an expected behaviour.…
1 vote -
Transfers to default to arrival date rather than today's date
Transfers should automatically default to the arrival date of the reservation, rather than the date they are entered into the system. As transfers are typically required in connection with a guest’s stay, it makes far more sense for them to align with the booking dates. This would help prevent human error and reduce the risk of transfers being scheduled on the incorrect date.
1 vote -
Recalculate Future Rates Utility by reservation status
Recalculate Future Rates utility doesn’t have a way to distinguish between Confirmed and Unconfirmed reservations. This makes it not useful as we take many reservations one year in advance, prior to rates being set for the following year, and we put those reservations in Unconfirmed status. Reservations coming in via IBE/other are Confirmed status. Once rates are set and we are ready to send deposit request emails, we want to recalculate the rates but only to Unconfirmed reservations. Currently we cannot do that have must manually recalculate rates for each reservations.
1 vote -
I would like to have the ability to use the Site Summary Report on my ipad. I am looking for a way to incorporate this report into our work
I would like to have the ability to use the Site Number Status Report on my ipad. I am looking for a way to incorporate this report into our work flow allowing for pictures and notes to be added to each individual site number while simultaneously preforming our site number inspections.
1 vote -
Ability to click multiple messages in the message centre to archive or acknowledge
There needs to be a way to be able to select multiple messages in the message centre to archive them or mark acknowledged, especially for those in the Online section relating to connection issues.
I have multiple (thousands!) regarding a notification for 2 property ID's for our Agoda connection and they keep coming, with over 100 per day whilst I'm working through fixing the issue. I need to be able to remove these notifications (similar to filing multiple emails at once) so that it removes the clutter from the message centre, and reflects a true number for the notifications that…
1 vote -
I would like an option to reactivate all expired scheduled reports at once
When reports are set to expire in your message centre, you have to manually reactivate each one every 90 days. While reactivating the reports, sometimes it can load for up to a minute in between each reactivation.
I had 209 reports to reactivate in one day and it took me over an hour.Also if a reports have completely deactivated and sits in the 'Inactive' drop down under 'Scheduled Reports', it flicks back to the main reports page every time you reactivate one. Then you have to go back into the inactive section to do each one.
Maybe there is…
1 vote -
Guest portal - Dynamic Credit Card fees
Guest Portal - Ability to add dynamic credit card fees per card type.
1 vote -
Add Dynamic Availability to create a scarcity of rooms and sense of urgency to book
There is nothing in sales quite like a sense of scarcity (thus urgency) to sell a product.
I suggest a new inventory feature to be created of Dynamic Availability where:
- out of total availability, a hotel can define the number/percentage of rooms in each category that are available for initial sale at any one time; and,
- as guests book, a hotel defines the proportion of their inventory that is released for sale (drip fed) at any time (subject to total rooms)
- display on RMS booking engine (like Booking.com does) the number of rooms category you're booking, only…1 vote -
Add “Auto‑Adjust Seasonal Rate Validity” Feature for RMS Cloud
I’d like to suggest a new feature that would allow users to set automatic seasonal rate validity periods directly within RMS Cloud. Currently, rate access for corporate or negotiated rates remains active until manually removed, which can be time‑consuming when managing changing seasonal agreements and negotiated rates. By enabling a start and end date for rate validity, the system could automatically enable or disable rates based on the defined period, reducing manual updates and improving accuracy in rate management. This wheelie life enhancement would be especially helpful for properties that frequently adjust rates across peak and off‑peak seasons and would…
1 vote -
How do you handle guest feedback that comes in after checkout in RMS Cloud?
Hi everyone,
I’m looking for some advice from other RMS Cloud users. We often receive guest feedback a few days after checkout (usually by email or review platforms), and I’m not sure what the best way is to record or link this feedback inside RMS Cloud.
Do you log it manually under the guest profile, attach it to the reservation, or manage it outside the system entirely? I’d like to keep things organized without creating duplicate records. Any practical workflows or tips would be really helpful.
Thanks!
google baseball0 votes -
Ability to manually sort Areas or Sites display order in Booking Chart
In the Booking Chart (and Rate Manager), the ability to manually sort site display order would be great! We us the Booking Chart in View By "Site (by Site Type Display Order) Collapsable" (misspelled in RMS). Under each Category (Site Type), the Areas (Sites) are listed numerically. Because our sites don't go 1 to 50, there are letters and dashes involved, it would be great if we could manually sort the Areas (Sites). It works if you change the Booking Chart Option to View By "Site (By Site Display Order)", but then you lose the Categories (Site Type). You can…
1 vote -
Improve Notifications & Task Automation
Suggest adding customizable notifications (email/SMS/in-app) based on department and booking status, along with the ability to automatically trigger recurring tasks (e.g., housekeeping reminders, maintenance, guest follow-ups, orbit kick). This feature would reduce manual work, prevent missed actions, and boost daily operational efficiency.
1 vote
- Don't see your idea?