RMS User Suggestion Box
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Auto-relax Minimum Length of Stay
Need the ability to auto-relax the MLOS restriction within "x" days of arrival. I'm surprised nobody has mentioned this as this feature is included in a lot of other PMSs that are far less robust than RMS. If I have a two night MLOS on the weekends, I want to relax that restriction three days prior as I will then take a one night reservation. Currently I have to adjust this in the rate table if I want those one-night IBE reservations.
30 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Digital Registration Card Upgrades
Additional options available for customisation to the Digital Registration Card:
- Customise fields displayed - Add or Remove as needed.
- Option for guest to email a PDF copy of Terms & Conditions to themselves.
- Branding options to match website, RMS IBE, Guest Portal etc.
- Ability to display selected Requirements for add on to the reservation.
29 votesThank you for your suggestion on a way we can improve RMS.
A number of great suggestions have been added for the Digital Registration Card, which we have merged into a single idea for easier voting by customers.
Should you have any extra suggestions from those listed for ways we could improve the Digital Registration Card, please add a comment with the details and your vote.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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The wording 'Deposit Required' at online booking check out would be more suitable as "payment required"
The wording 'Deposit Required' at online booking check out would be more suitable as "payment required" as many properties require full payment. This becomes awkward and a negative reminder when referring to 'deposit '' when in fact full payment is required. Best to be positive about handing over money not reminding that elsewhere only requires a deposit.
28 votesThank you for your feedback on a way we can improve RMS.
We appreciate the valuable feedback of our customers and encourage you to review other suggestions and vote on those you would find of benefit.
We will continue monitoring this suggestion for user feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
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Add Pencil as a Button on the Add Reservation Screen
Could we have a "Pencil Button" added to the reservation screen right next to Quote & Confirm buttons. as the customer usually waits until you have all there details, you then ask for a deposit the customer then asks can I get back to you with that or can you just pencil me in... the customer never starts the enquiry with "can you please pencil me in"
28 votesThank you for your suggestion on a way we can improve RMS.
We appreciate the valuable feedback of our customers and encourage you to review suggestions made by some of our other customers to vote on those which would be of benefit to you.
We will continue to monitor this suggestion for feedback and update again with any changes.
In the interim, you may find it helpful for your situation to start with a Pencil Reservation and use the Convert to Reservation option once the customer on the phone agrees to pay the required Deposit. You can also lookup an existing Guest Profile on the Pencil Reservation screen which can save you valuable time re-entering the information when they change their mind to ‘pencil me in’.
Please feel free to submit new feature suggestions and should this feature gain new interest in the future we will re-open for consideration.
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Add Spelling & Grammar Checker to Form Letter Setup
When using the form letters it's essential that the ability to have spelling/grammar error highlighted is enabled.
As we're all using Google Chrome, this is a part of the platform that works on other pages or sites, and would be great to have within RMS.
As the spelling highlights appear in the reservation notes, we should be able to have them displayed in form letters.
27 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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An option for Add-Ons to post in to Extras instead of Accommodation
This would be particularly useful as a fail safe for 3rd party bookings where the guest requires an invoice for any add-ons that was paid for by them. As we can`t disclose 3rd party rates, currently these charges have to be moved by the team in to extras manually which creates a fair bit of room for error.
26 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add option to Tokenize on the reciept screen
Allow the option to tokenize the credit card when first used on the receipt screen. It would save a step or two... especially with new operators or when in a hurry to take the payment. It would save making a special action to tokenize.
25 votes -
Guest Portal to Allow Guests to Enter Credit Card Details Securely
When using a Payment Gateway, add the ability for guests to securely enter their Credit Card details in the Guest Portal that creates a CC Token in RMS.
This would be particularly useful for reservations that originate from a Travel Agent where credit card details are not included as part of the booking process.
24 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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AUTOMATIC CHARGING OF VIRTUAL CREDIT CARD
On the reservation chart all Virtual Credit Card reservations including Epass will show as light green.
On the day of arrival at a set time, say 8.00am RMS will AUTOMATICALLY CHARGE all VCC then AUTOMATICALLY change the colour from light green to the current green colour.
23 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Drag and Drop Charges Between Accounts
There used to be a feature to drag and drop charges between the General and Extras Accounts on a reservation, would be good if this feature was put back. Makes life a lot easier.
23 votes -
Enhancements to RMS 9+ Mobile Functionality
Current RMS on mobile device is far from "user friendly".
The booking.com's mobile APP (Pulse) is a good reference for what should be included and/or improved. Key push notification for "Quoted only booking", "Cancellation", "New booking", "Modification", "Sold Out".
Easy to make/cancel/modify a booking on the mobile device. Easy to search an existing reservation.22 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Merging Profiles - Select which profile to keep
When merging profiles, rather than just taking the oldest profile and updating it with the contact details from the newest one. it would be helpful if you could choose which profile to take the guest contact details from. The newest profile doesn't not always have the most information.
21 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Guest Portal Enhancements
- Display number of guests on reservation details. - Adults, Children, Infants, Other.
- Use Total Rate including Packages and Discounts as the Reservation Total
- Notify the Property when a guest adjusts ETA, makes a payment.
- Pre-fill Guest Details on RMS IBE when Creating a Reservation from the Guest Portal
- Email Statement for All Account Types in One Statement
21 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Report with Ability to Compare Selected Fiscal Years
Please design a report feature that allows reports to be compared from one period to another, such as - FY 2017/18 compared to FY 2018/19
21 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Warning Box if Remaining Balance Exists when Clicking Check-in
I would like to have a reservation either show a warning or not allowed to be checked-in if there is a balance.
21 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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IBE - Ability to set Allowed Arrival Dates & Days on Date Picker & Availability Calendar
We have properties that close for certain periods of the year and have set arrival dates. Would like to be able set the Arrival Date so it opens on a set date and highlights on the calendar the possible arrival dates.
E.g. property opens from May to October only and has set arrival dates of Thursdays and Sundays only. We need to be able show these dates / days on the calendar and availability chart.20 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Apply Pre-Auth to Existing CC Tokens
CC Pre-Auth Token should be able to read any tokens already saved as a CC Token.
It shouldn't be necessary to re-obtain from the guest and re-enter credit card details that have already been provided and saved.
Would also like to see consideration for the CC Pre-Auth Token to be available 3 days prior to arrival for those organisations using RMS that do not meet guests to provide access, but instead provide keysafe/lockbox details before arrival.
20 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Create your own email signature
Ability to create your own email signature on emails sent from RMS ie; Tax invoices, triggered correspondance
20 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Triggered Correspondence - Option to send only to Email 1 field
An option somewhere in the setup to only send out triggered correspondence to the 'Email 1' field. Sometimes the 'Email 2' field is used for travel booker details and/or third party email addresses.
19 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to Create Own Custom Tax Invoice & Receipt Templates
Instead of paying for a custom tax invoice to be created by RMS can we have the option of creating our own custom template either in RMS or the ability to upload it to RMS to be used.
19 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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