RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Booking Chart - Spotlight on New Reservations Arriving Today

    Same day reservations made online should be bolded or brightly colored in the booking chart so that the front desk has time to check/prepare for their arrival. Or a pop up window in the booking chart to let the user know of a new reservation.

    67 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that online reservations made with an arrival date of today will alert staff via the Message Centre. This feature is currently available in our Beta envioronment and will become publicly available with the next full release to the RMS Live environment.

    For more information please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/rms-internet-booking-engine/rms-internet-booking-engine-guide

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Remove from Group button

    Within a reservation it is now possible to add an existing reservation to make it a group which is great, however there isn't an option to "Remove Exsisting Res" from group which we encountered the other day and would have been handy instead of cancelling and remaking a booking.

    61 votes

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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that this feature available in RMS 9+ Version 10.18.124.3 or later,.

    This option appears on the Area tab of a Group Reservation and will allow for removing one reservation at a time from the Group into a Single Reservation.

    We encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing even more exciting new features from our user suggestions in the coming months.

  3. Promote the Suggestion Box

    Promote the Suggestion Box and or new Suggestion weekly, The Suggestion Box seems to be forgotten about, if it was promoted regularly you might find more votes & ideas are given, the home screen on RMS9+ would be a good spot.

    54 votes

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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you everyone for your valuable feedback regarding our User Suggestion Box.

    As you may have noticed over the past few months we have taken significant steps to increase visibility and access to our User Suggestion Box as well as updated the processes surrounding our interactions with customers who have taken the time to provide feedback.

    Our User Suggestion Box is monitored daily with our most popular suggestions being put forward for consideration into a future development sprint. As suggestions progress they are updated to reflect the current work status, with notifications sent to subscribers any time there is a status update as well as once the feature has been released to the Beta environment (where applicable) or a publicly accessible environment.

    Thank you for your patience as we transitioned to this new process, we strongly value the input of our users and look forward to introducing exciting new features…

  4. Customise the Fields Displayed in the Booking Chart Data Window

    I would like to edit the 'data window' content in the booking chart

    I would like to edit the 'data window' content in the booking chart, we would like to see mobile number and bedding configuration and we wish to remove the 'dwelling slide' as it's not a feature we use. Apparently the data window is hard coded and cannot be customised.

    40 votes

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    8 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that each user can customise their Booking Chart Data Window to only display the fields they need to see. This feature update is currently available in the RMS Beta environment and will be publicly available with the next released update to the Live environment.

    For more information on how to customise the fields displayed in the Booking Chart Data Window please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/booking-chart/customise-booking-chart-data-window

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Ability to Set 'No Room Charge Back' on Reservations for use with POS & POS Lite

    Place a "POS Stop Transaction" button or check box in the RMS reservation chart for in-house guests who have finalised their Extras Account before actually checking out.
    Scenario:- A guest finalises their Accommodation and Extras accounts the day before they check out of the property – eg due to very early departure the following morning. In this situation we do not want the guest to be able to have additional transactions added to their Extras account via the POS.

    38 votes

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    6 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    We are pleased to advise that a new optional feature ‘POS Charge to Area’ is now available.

    This option when enabled will provide the ability to send charges back to the reservation account when using a connected POS interface or the inbuilt POS Lite as well as disable charging back and setting a monetary limit for the charges during the total stay.

    For more information on enabling this option and turning off charging on a reservation please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/accounting-options-info/pos-charge-to-area

    https://helpcentre.rmscloud.com/charge-to-area-overview/no-charge-to-area-allowed

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Housekeepers Portal - Improvement Suggestions

    It would be great if rooms that have departed would update inside the Housekeepers Portal so they instantly know when a guest has departed and their room is available to be cleaned. Also the ability to highlight with different colours the various task (i.e. Departs GREEN, Services ORANGE, Linen Changes PINK etc...)

    Furthermore, many properties have the housekeeping manager or Motel manager perform 'Room Stripping & Stocking'. If the housekeepers can be remotely advised within the Portal when a room has been stripped and stocked it would also be useful.

    34 votes

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    8 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

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    We are pleased to advise that development of the new Staff Portal Housekeeping module has been completed and is available as part of the base RMS subscription.

    For more information on the Staff Portal including the new options it brings for managing housekeepers see the below Help Centre article.

    https://helpcentre.rmscloud.com/staff-portal-info/staff-portal

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Would like a "rewards" system in RMS9 for repeat guests

    We would like a "rewards" system in RMS9 like frequent guests so that they could get a free night after 10 visits, etc.

    30 votes

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    We are pleased to advise that the RMS Guest Loyalty Rewards Module is now available in RMS 9+ Version 10.19.315.6 and above.

    This version is currently in our Release Candidate (RC) Environment and will be included in the next RMS 9+ Live Release.

    Information on activation, setup and use can be found in the following Help Centre articles.

    https://helpcentre.rmscloud.com/guest-rewards-module

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Better Display of Discounted Rate on the RMS IBE

    The discount is not shown on the rates page as with other similar book now pages.

    Typically the best way is to show both the original daily price (struck out) and the discounted price on the rate selection page.

    We get calls to ask why they cannot see the discount, even though we spell out that it is displayed at the end.

    25 votes

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    11 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    We are pleased to advise that the new look RMS IBE has now been released and includes a better display of the discount and savings when viewing rates.

    For more information on the new RMS IBE or how to get the most out of its new features visit the Help Centre articles below.

    https://helpcentre.rmscloud.com/rms-ibe/rms-ibe-guest-experience

    https://helpcentre.rmscloud.com/rms-ibe/rms-ibe-overview

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. Customisable Field Maintenance for Guest Details on RMS IBE

    The ability to change fields on the rms online booking screens. For example, we do not need to know time of arrival but would love to know the customers caravan club membership number. The ability to swap these field would be very useful to gain the information we need rather than the information that RMS thinks we need!

    25 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Currently available in RMS 9+ is the ability to configure Feild Maintenance for RMS Online, including which fields are mandatory for completion prior to making an online booking.

    See the below link for instructions on setting up Field Maintenance.

    https://helpcentre.rmscloud.com/users-security/customise-fields-displayed-on-the-reservation-screen

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. make printing a statement a 1 click process not 4 as it has become

    make printing a statement a 1-2 click process as it used to be. It now takes 4 clicks just to print a statement

    24 votes

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  11. Need smarter 'Terms and Agreement' button for RMS online reservation - credit cards

    Merchant Services says 'Terms and Conditions' for the conditions tick box is not sufficient to prove 'informed consent' of the cancellation policy which leads to 'chargebacks' for 'no shows'. Tick box needs to say " I have read the terms and condition and the cancellation policy and I understand that I may lose me deposit if the cancellation policy is not followed." This is or similar language is informed consent specific to the credit card charge and will protect me from chargebacks.

    23 votes

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    2 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that the latest released version of the RMS IBE included changes that better reflect the guest’s acceptance of Terms & Conditions as well as any Privacy Policy or Cancellation Policy setup.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. email correspondence (read receipt option)

    It would be very helpful to know that the client has received emails (read receipt option) This will help in eliminating "I did not receive any emails from you"

    19 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your valuable suggestion on a way we can improve RMS.

    We are pleased to advise that Email Read Receipts are now released and available without any setup required. To view, please go to the Correspondence tab of any reservation or guest profile where emailed correspondence has been sent.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. double click on the booking chart to make a booking

    to be able to double click on the booking chart to make a booking

    18 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Add Air BnB to the Channel Manager

    Please add Air BnB to the channel manager.

    17 votes

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    1 comment  ·  Channel Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that AirBnB is available for connection in the RMS Channel Manager.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Remember User Sort Order Preferences on In/Out Screen

    IN/OUT Screen - Sort Order should stay on users preferred order like it did in 8.

    17 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that as part of the improvements to the In/Out Movements in RMS the ability for users to set their preferred column display and sort order which will be retained on exit is now available in RMS.

    For more information on setting the display order on In/Out Movements see the below Help Centre Article.

    https://helpcentre.rmscloud.com/in-out-movements-info/in-out-movements-columns

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. The ability to email Meter Statements to Annuals

    Have the ability to email Meter Statements from the Meter Reading screen to annuals after a read is performed.

    17 votes

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that the ability to bulk email Utility Statements is now available in RMS 9+ Version 1.19.13.0 or later. This version is currently in our Beta environment and will be included in the next RC and Live releases.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. Delete correspondence

    Being able to delete (In) correspondence if an error was made, you could add this function under the access control as to not have issues of wrongful deletions, or if you do not wish to delete them, just have a hide function so it doesn’t show up until you select show all

    16 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that new Security Profile options in RMS have been added to allow users to delete correspondence from a reservation or guest.

    For more information on allowing users to delete correspondence see the below Help Centre articles.

    https://helpcentre.rmscloud.com/security-profile-info/allow-users-to-delete-reservation-correspondence

    https://helpcentre.rmscloud.com/security-profile-info/allow-users-to-delete-guest-correspondence

    https://helpcentre.rmscloud.com/correspondence/delete-reservation-correspondence

    https://helpcentre.rmscloud.com/correspondence/delete-guest-correspondence

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. Reservation Search

    When doing a reservation search, the first choice, and automatically selected is "group name". It would make more sense to always search by the last name. Can the list be modified so that the system is automatically searching by last name?

    15 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    Available in all versions of RMS the Reservation Screen will default to the ‘Search By’ option previously selected by the user.

    In addition to this update on the Reservation Screen the Toolbar Menu Reservation Search can be used to search by Guest Name, Group Name or Reservation Number without pre-selecting the Search By option.

    For more information on the Toolbar Menu Reservation Search please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/general/toolbar-menu-reservation-search

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  19. I am a Revenue Manager and would like to Schedule reports created in report writer

    1. Use Report Writer to extract property specific data
    2. Would like to schedule my reports that I build in report writer
    3. Would then like to be able to view those that I have scheduled
    11 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    We are pleased to advise that the latest release of RMS 9+ Live includes the ability to schedule Report Writer templates.

    For more information on setting up schedules in Report Writer, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/report-writer-utility/schedule-a-report-writer-template

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. SMS two way integration

    SMS needs the guest to be able to respond. Currently if the guest replies the guest believes we get the reply and we have no way of knowing the guest replied.

    10 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    We are pleased to advise that 2-Way SMS Integration is now available in RMS 9+ Beta & RC and will be included in the next Live release.

    For more information:

    https://helpcentre.rmscloud.com/2-way-sms/activating-2-way-sms-in-rms
    https://helpcentre.rmscloud.com/2-way-sms/sms-conversations

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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