RMS User Suggestions
244 results found
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When a guest books online, and imputs over the max. occupents allowed for site, change message "We are currently sold out for these dates."
When a guest books for more than the # of individuals allowed at a site, instead of a message popping up saying that they have reached max capacity, or that they are over max capacity, the message reads. "Thank you for your interested in Anglers Hideaway RV Park. We are currently sold out for the date range you have selected. Please see other available dates. We hope to see you soon!"
This implies that we have no sites available and we could potentially be losing bookings because of this. Please change asap.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to setup a custom message to display when no availability results are returned on the RMS IBE.
For instructions on setting up a custom No Availability message, see the below Help Centre article.
http://helpcentre.rmscloud.com/ibe-online-options/rms-ibe-no-availability-custom-message
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I woujld lik eto see the mass email system upgraded so that "personalized" letters could be sent to a large number of guests at the same tim
Allow for "personalized" blast email to a large group of guests without showing the email address of each guest to every other guest.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the Electronic Digital Marketing (EDM) module which allows properties to design professional and targeted email campaigns.
For more information on our EDM module, please see the below section of our Help Centre.
https://helpcentre.rmscloud.com/digital-marketing
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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1 vote
Thank you for your suggestion on a way we can improve RMS.
Currently available in RMS when using the RMS Channel Manager is the ability to set a Booking Source to populate on reservations delivered or retrieved from connected channels.
The below Help Centre article includes steps on setting the Booking Source for an OTA in RMS.
https://helpcentre.rmscloud.com/channel-management/setup-ota-connection-information
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add address fields to the In/Out Movement Screen
Add Address 1, Address 2, and City fields to the In/Out Movement Screen to be able create CSV file for mailing list and labels
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to create mailing list and printable labels for mailing using Report Writer.
For instructions on using Report Writer to generate mailing lists and print labels from the mailing list generated, please see the below Help Centre articles.
https://helpcentre.rmscloud.com/report-writer-utility/create-a-campaign-mailing-list
https://helpcentre.rmscloud.com/report-writer-utility/mailing-labels
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Allow for mulitple email addresses on a guest profile
Allow for multiple email addresses on a guest profile.
For example, when a guest would like an email confirmation letter sent to BOTH husband and wife. Rather than create a new profile for the one party, could you have multiple email addresses on the one profile?1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to add a secondary email field to Guest Profiles which allows for two email addresses to be stored and used against a single guest.
For more information on enabling the secondary email field for guests in RMS, please see the below Help Centre article.
https://helpcentre.rmscloud.com/users-security/secondary-email-field
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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A flag / follow up / traces function
Attach a follow up note / task to be completed to a reservation for a specific date or dates, that can be accessed via a report or by looking on the reservation. This function is called traces or flags in other PMS.
E.g. Guest has left bags in storage from previous stay, deliver to room before arrival.
Guest has paid only half of accommodation due to daily spending limit on CC. Collect remainder of payment today.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to add Requirements, including adhoc requirements to a reservation and monitor the completion of these.
Requirements on reservations can be viewed on the To Do Chart or via the Requirements Report and be used for any reminders or follow-ups required for a guest or reservation in RMS.
For more information on setting up and using Requirements in RMS, see the below Help Centre articles.
https://helpcentre.rmscloud.com/accounting-setup/create-a-requirement
https://helpcentre.rmscloud.com/reservations/monitored-required
https://helpcentre.rmscloud.com/to-do-chart/view-requirements-on-the-to-do-chart
https://helpcentre.rmscloud.com/to-do-chart/complete-a-monitored-requirementWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add a note which isn't a requirement
I want to be able to add a note that will appear on the requirements list, but isn't from a preset list of requirements.
IE a guest checks in on Monday and tells us they want to upgrade to a king room. We have availability from Wednesday onwards, so I want to create an action item note for reservations or reception to receive it on the requirements list to move them on that day. There is a note option buried in the correspondence tab, but I think it should be a part of the requirements so its visible on the…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to apply Adhoc Requirements to reservations, entering any description required without setting up a new Requirement.
For information on how to apply an adhoc requirement to a reservation please see the below Help Centre article.
http://helpcentre.rmscloud.com/reservations/adhoc-requirement-on-a-reservation
If adhoc requirements are a largely used item at your property you may consider setting up one requirement titled ‘Adhoc’ and selecting this one for entering custom descriptions on reservations as needed.
For more information on setting up a requirement, please see the below Help Centre article.
https://helpcentre.rmscloud.com/accounting-setup/complimentary-requirement
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like the ability to add or remove overbooking privileges within security profiles.
Would like for general admin/managers to have the ability to turn off/on overbooking privileges within security profiles making them unable to override an overbooking situation.
1 voteThank you for your feedback on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup a Security Profile for user groups to prevent or allow the overbooking of a Property. This option works in conjunction with the setting on the Property setup to not allow Property Overbooking.
Included below are the Help Centre articles for these options:
Disable Property Overbooking
https://helpcentre.rmscloud.com/setup/prevent-property-oversellingAllow Users to Overbook the Property
https://helpcentre.rmscloud.com/users-security/allow-users-to-overbook-a-propertyCategory Overbooking
https://helpcentre.rmscloud.com/category-area/enable-overbooking-on-a-categoryMaximum Property Oversell
https://helpcentre.rmscloud.com/control-panel-restrictions/set-maximum-property-oversell-amountIf the above features do not achieve the setup required please let us know and we can update this suggestion to capture feedback.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to allocate routing on rooms prior to guest check in for accomm and incidentals
If anyone has used Opera they will know how good the routing function is. It would save so much time operationally if we could automatically route certain charges to certain rooms.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to route incidental and accommodation charges to specified accounts within RMS.
For instructions on setting up and using Charge Redirection in RMS, see the below Help Centre articles.
https://helpcentre.rmscloud.com/accounting-setup/charge-redirection
and
https://helpcentre.rmscloud.com/accounting/redirect-accommodation-chargesKind Regards,
RMS Product Development
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automatic check out
Have the option for an automatic Check out If a booking is not manually checked out by someone within a time frame. we only really have a check out for our built accommodation.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Auto Check-out for reservations with no outstanding account balances.
This option when used will automatically set reservations with an ‘Arrived’ status to ‘Departed’ once the Departure Date & Time set on the reservation have passed when there are no outstanding balances on the reservation accounts.
For more information on setting up this option, see the below Help Centre article.
https://helpcentre.rmscloud.com/property-setup/automatic-check-out
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Export the booking chart to excel
I would like to be able to export the booking chart to enable me to see the low booked areas withing management meetings.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available is the ability to generate a Booking Chart Report which can be exported to Excel or PDF as required.
For your scenario you may prefer the Pace Report to have a visual overview of nights sold and revenue across a wide date range in graph form.
The below Help Centre articles provide guides for both mentioned reports.
https://helpcentre.rmscloud.com/management-reports/pace-report
and
http://helpcentre.rmscloud.com/daily-reports/print-the-booking-chartWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like to have "pet field" on RMS IBE to have an option to be mandatory or not.
We would like to be able to track if a guest is bringing more than the 2 dogs that we allow per motorcoach/lot.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Additional Charge Labels and the ability to define which fields on the RMS IBE are mandatory for guest completion.
The below Help Centre articles will guide you through these setup options:
http://helpcentre.rmscloud.com/setup/additional-charge-labels
and
https://helpcentre.rmscloud.com/users-security/setup-required-guest-details-for-the-rms-ibeWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to store a 2nd credit card
Ability to store a second credit card in the guest profile screen for incidentals.
1 voteThank you for your suggestion on a way we can improve RMS.
The ability to create multiple Credit Card Tokens against a Guest Profile, Company or Travel Agent is an existing feature of RMS 9+.
For assistance with creating Credit Card Tokens in RMS, see the below Help Centre article.
http://helpcentre.rmscloud.com/accounting/create-a-credit-card-token
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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WiFi Network and Password as a merged field for Form Letters
Have WiFi Network and WiFi Password as a field which can be merged into Form Letters to be automatically populated when generating emails to send to guests regarding their arrival and in-suite features.
WiFi passwords have become a basic necessity and for security purposes vary by suite. This information is very easily stored in apartment descriptions and if added as a merge-able field can be easily shared and included in correspondence.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup custom fields on the Area which can then be included as merge fields on Form Letters or SMS Templates.
See the below Help Centre articles for instructions on setting this up for your property.
https://helpcentre.rmscloud.com/setup/setup-areas-with-custom-fields
and
https://helpcentre.rmscloud.com/correspondence-setup/insert-custom-area-fields-into-a-form-letterWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Can we have customised wording when tax invoices are sent out via email;?
Perhaps, please see attached tax invoice, we hope you enjoy your stay, review us on www.. etc etc
1 voteThank you for your suggestion on a way we can improve RMS.
The ability to setup a custom email body for emailed Tax Invoices is currently available in RMS 9+.
See the below Help Centre article for instructions on setting this up at your property.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to set up fortnightly Repeat Reservation
We have workers who are on a 2 weeks on/2 weeks off roster allocated to permanent rooms. At the moment I have go in each month & copy the reservation for the next few swings. Repeat Reservation currently has the option to set up a frequency of daily, weekly or monthly but not fortnightly. Having this option would be a great time saver!
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available via the Repeat Reservation feature is the ability to setup recurring reservations at any required frequency.
The example of repeating fortnightly can be achieved by selecting ‘Every’ ‘Second’ ‘Week’ and is outlined in the below Help Centre article.
http://helpcentre.rmscloud.com/reservations/setup-a-fortnightly-repeat-reservation
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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2 way SMS - virtual mobile number to show Company Name
We have just switched over to 2 way sms and had expected the recipients of our txts to see our company name rather than the random +61 mobile number. So they can see who the message is coming from rather than thinking it a random spam. This is a service commonly used by many companies that send out txts to their clients or database. Apparently RMS 9+ doesn't currently have this functionality?
1 voteThank you for your suggestion on a way we can improve RMS 9+.
The ability to set an ‘SMS From Name’ in RMS 9+ is currently available and can be setup by following the below instructions.
https://helpcentre.rmscloud.com/setup/setup-an-sms-name-on-the-property
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Restrict Access to RMS by IP Address
It would be a nice security feature if we could limit the IP addresses people can use to login to RMS. We had an employee download guest details from their home recently.
1 vote -
Can you please change or remove the large RMS pop up window flagging the training website, as an option can we customise this for our staff
We have been seeing the large training window on opening RMS for awhile now. Would be great to change or customise for staff. Thanks
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to add or remove a custom Startup Image. In doing so, the RMS image with information on important features will show for users once per day.
The current startup image for RMS is regarding the new Help Centre and is running until all customers are comfortable with the changeover from the previous Knowledge Base which is being retired.
For instructions on changing your startup image, see the below Help Centre article.
http://helpcentre.rmscloud.com/setup/change-the-start-up-image
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Changing status from dirty to clean in an easier way
It would be great if you could right click on a room and change it to clean as opposed to having to go and tick it off in the clean screen.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to display and toggle the Housekeeping Area Status directly on the Booking Chart.
For instructions on how this works, please see the below Help Centre article.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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