RMS User Suggestions
380 results found
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EDM: Manually remove emails + Save updated list
Add the ability to manually untick emails in Report Writer and save the new version over the current email list.
1 vote -
I would like the ability to schedule charges to be added for a future date in Job Management
In Job Management we currently can setup scheduled charges however they can only be posted as of the current accounting date. It would be beneficial to have the ability to setup scheduled charges to start as of a date in the future.
1 vote -
I would like the Travel Agent Commission Report to calculate correctly
It would be so very helpful if the Travel Agent commission report would calculate the commission owed to the Agent on the amount actually paid by the guest. Presently if a discount is applied to the accommodation base rate, the Travel Agent commission is calculated on the full amount, not the discounted amount. Ideally the report and the agent's invoice would match!
1 vote -
Option for 'advanced property selection' on the in/out screen and booking chart.
Option for 'advanced property selection' (view multiple properties at once, like you can on tariff manager) on the in/out screen and booking chart.
1 vote -
Expand Payment Gateway Partnerships- Need CommBank "Simplify"
Please consider adding "Simplify" as a payment gateway as it is designed for small businesses with a flat fee per transaction. It is the new version of CommWeb
1 vote -
To remove the word 'booking' from the enquiry process
I use RMS for as an enquiry system, not for direct booking. I like to approve all bookings before confirmation. The wording throughout the enquiry process refers to a booking which is ambiguous and confusing for the customer. I would like the ability to change the wording myself in the booking/enquiry process.
1 vote -
Online group bookings entering each units guest details at the time of booking
Group bookings online, make guests enter the correct information of the person staying in that unit. When booking for example 4 sites online, it mirrors the main guest booking. In reality the guest cannot physically stay in 4 different units. It would be nice for all information to be collected at the time of booking, if adding a unit insert guest details, reservation details with number of adults and kids etc. Then continue on with the booking.
1 vote -
Scan barcodes to search through extras quicker.
It would make adding new inventory received much faster if you could scan the barcode to search for that specific item within extras rather than having to scroll or type in the name. Would streamline the process of adding inventory to take much less time.
1 vote -
Security profile Grouping
It would be better if there's a grouping per security profile in which we can include/exclude users to a certain security profile. As of now what we can do is define each user's account on the user information menu.
1 vote -
Log all changes to profiles in the Audit Trail
This is a suggestion. When changes are made in the Profiles, the Audit Trail does not show every change. I feel it would be very important to have every/any change shown in the Audit Trail and who made the change.
1 vote -
RMS IBE offers the choice to display net rates instead of gross rates prior to adding them to the cart.
I wanted to bring to your attention a critical update that we believe would greatly enhance the user experience on the RMS IBE platform and improve our competitiveness in the market.
Currently, our system displays rates at the gross amount without explicitly indicating whether taxes are included. This lack of transparency becomes apparent only after customers proceed to add reservations to their carts. In contrast, many OTA platforms prominently display net rates and specify that taxes are excluded.
In today's fast-paced society where consumers are quick to compare prices, this discrepancy poses a significant challenge for us. We have concerns…
1 vote -
Optimization for Available unsold Nights
Since we are a seasonal business, getting the most out of the 3 months is important. We spend hours each week going through the booking chart moving reservations to back up other reservations within the same site type. Therefore there are no "holes" and hoping to move the reservations so guests do not have to jump from one cottage to another, in order to stay with us 3 nights. It would be nice if managers had the ability to hit 1 button that states "optimize" so that it would shuffle the sites to open up longer stays in a row.…
1 vote -
Adding additional guests on Guest Portal
This has caused a major pain with duplicate accounts and we have to merge all the time because the same phone number or email was used. When adding a guest, it would be nice if it asked if it was a child, spouse, etc. When quests add their children, they end up adding their phone and email addresses. It would be nice if it was intuitive enough to put age or DOB for a child. Offer n/a if that is possible. Not always assuming each guest is an adult. I am including this comment from one of our guests that…
1 vote -
Mandatory Fields, need to be mandatory on online reservations.
Each company has mandatory fields that have to be completed when making a reservation. What I do not understand is when guests make an online reservations, Those fields are not mandatory to them. Example: They do not have to fill in kids, vehicles, or pets. It is very frustrating to get called in the middle of the night because they have a 2nd vehicle coming in and only 1 pass was given.
1 vote -
Bulk status change
Ability to change reservation status via the In/Out movement page. Similar to selecting multiple reservations and 'checking in' all at once.
1 vote -
Email Receipt on Payment by RMS Pay By Link
Automated payment receipt when customers us a pay-by-link
When a customer uses a pay-by-link that is sent to them via sms it would be really helpful if a receipt of the payment could be sent automatically.
1 vote -
Record Pro Forma Invoice Creation in the Audit Trail
Include the generation of proforma invoice or invoice in Audit Trail so we can check when were the invoices created
The audit trail of a reservation shows many changes but does not reflect when a proforma invoice or invoice is generated. This is useful to check when the invoice is presented to the guest.
1 vote -
Custom Label Added Control Panel Restrictions
Have the ability to name a restriction in Rate Manager for our own records, or put a note against it
Just wondering if there is currently (or could be?) the ability to name a restriction for our own records, or put a note against it?
For example, I've just applied some Clear Stop Sell and new Stop Sell, so that I could release the restriction of 25 Dec 2024 onwards for online bookings, and then place one from 8 Jan 2025 as I start rolling out availability to online.
It would be good to somehow have something against these that…
1 vote -
Guest Facing Requirements to Include Long Description on the RMS IBE
Long Descriptions to show in guest facing IBE
'Enhance your stay' add on for requirements-
Long description does not show guest facing, only internally when you are in the setup portion in RMS.1 vote -
Guests Credit Cards in the Pre Check In Portal When Company is paying on 30 Day account
When a company has been selected in the "bill to" section for both Accom and Extras there shouldnt be a requirement when completing the pre check in for a credit card to be entered.
We have a lot of issues with guests not wanting to place a credit card if the company is covering all charges.1 vote
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