RMS User Suggestions
358 results found
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RMS booking Screen usability
Make RMS booking Screens mor customisable
Using terms like Comp Id (what does even mean) How would a customer know
Remove these questions or the option to turn off
Yes, I would like to receive emails
Yes, I would like to receive SMS
If they tick these we can not send triggered corro - like a conformation email.
This is our tool to compete with the OTAs - please improve usability
Its the same as the Then box says “special requests” box. Have the option to turn off or rename heading2 votes -
Update the Requirements screen to show a Status column
It would be very helpful to show the Status of a requirement (e.g. Finished, Outstanding etc) as a column on the Requirements screen (both the actual requirements screen and the requirements at the bottom of a reservation). Otherwise you have to click on each requirement to open it to check it's status.
2 votes -
report writer
I recently discovered any reports I create in Report Writer & download to Excel do not include reservations that "opt out" of mailing campaigns. Please include an option to include these reservations as the figures I'm producing to management & owners is incorrect.
2 votes -
Package Report
There should be a report for packages in order for F&B team to forecast number of pax for meals, club lounge etc. Currently you can create a template for packages but there is not report to generate it, unless you select specific sundry charges. But some packages are a combination of different sundry charges so it isn't clear to F&B what the charges are for. It'll be clearer to have a report that just shows "Buffet Breakfast", "Club Lounge Access" etc/
2 votes -
Add hyperlink to SMS
It would be great to be able to use hyperlinks in SMS messages to send customers to web pages with terms and conditions, pet policies, information for late arrivals, park maps, Chill Guy Clicker etc. 160 characters is often not enough to get the message across, and cutting and pasting tiny URLs seems so old-fashioned, both for us and the customer with a smart phone.
2 votes -
Receive a notification when a booking is not delivered in RMS/rejected by RMS
Would be helpful to receive error messages and/or emails when a booking is not delivered to RMS for whatever reason. As otherwise we will have no idea a booking has failed to deliver/has not been made in RMS. This has now happened with us twice where the booking was valid on booking.com extranet but we did not receive any email notification about the booking being made, nor did we receive any error notification that the booking has failed to integrate with our PMS channel
2 votes -
Create Arrival Pack Labels report
RMS currently provides label functionality within Report Writer. For us, this is a GDPR risk. Giving Front Desk teams the ability to run Labels for their Arrival Packs on a daily basis within a section of the system that has functionality that could easily be used to send SMS/Form Letters to guest records from any area of the business e.g. owners/other parks/wrong guests is a huge data breach risk.
Our Front Desk teams do not understand Report Writer, nor should they. This should be administrator/marketing access only. Creating a report based on the Labels feature would be more in line…
2 votes -
I would like the SMS History report to include the User who sent the message and the Description header
I would like the SMS History report to be updated to include the User who sent the message and the Description header so that we can report on which department the SMS costs should be attributed to and how efficiently we are using SMS by location.
2 votes -
Filter messages in message centre
Being able to filter text messages in the message centre as incoming or outgoing
2 votes -
Option to download guest ID from profile
Would be good if we could download/open the guest photo ID from the client profile. If it has been scanned or uploaded as a small image it is almost impossible to see the details on it.
2 votes -
Test & Tag Results in Asset Management
Test & Tag results should be set up so that we are able to schedule & record results.
Each electrical appliance must be test & tagged and each appliance tested has a unique tag and tag number attached.
It should be available on the maintenance to do or job tasks so they can complete the results and post on to the asset/dwelling/ room number.2 votes -
the function to auto-generate an invoice when the booking is made (and save it for portal access by a guest)
It would be great to have the functionality to auto-generate an invoice when a booking is made.
Basically that it generates, creates that invoice number and is then saved in the reservation (similar to building one now and choosing print, and when you want to view or save it).
Then once the invoice is generate, guests can access it via their guest/client portal.
This would streamline processes immensely and save guests needing to request an invoice, but not have it emailed.
It also saves having to show a breakdown of the reservation details (accommodation & package) within a form letter,…
2 votes -
Job Management Room Search or List All
Right now when we go to put in a Job, we need to find the select the category first and then select the room number. It'd be great if we could have an option of all rooms to pick from.
2 votes -
Zapier or IFTTT integration
Add Zapier (https://zapier.com/developer-platform) or IFTTT integration to RMS. This way we could connect multiple other services to our account and have it trigger different things.
2 votes -
Job Management Report
Job Management report to include the work time field
2 votes -
Reservation Made/Modified Details
It would be great if we could see the exact time reservations are made. Currently it only shows the date, but I know it is data that is collected and available when I go into each reservation. Same could be said for the Online Reservation Transaction report. We'd really appreciate this. Thanks.
2 votes -
Visual status on to do chart
Right now when we open the To Do Chart its very hard to visualize if a task has already been completed or if it is still pending.
It would be great if the completed tasks would be crossed over or change color. Same thing for overdue tasks.
2 votes -
Remove Duplicate Emails in EDM > Send Campaign > Report Writer
Please add to Report Writer the option to "Remove Duplicate Emails"
We often have guests traveling in groups and coporate clients that use the same email address, so when we go to send an EDM, they end up getting the same email multiple times.
2 votes -
Portal link able to be sent to added guests on a reservation and to have their own account not reservation account
We are a ride park which requires all adult guests to agree to and sign their own legal documents before arrival at the park. Also these additional guests would need their own account to pay for their own riding fees etc
We cannot use the additional guest feature in RMS reservations because it sends the link to the main guests portal not the additional guests portal and does not allow for them to have their own account
Is there a way you can make it so each additional guest can receive a link to their own guest portal and have…2 votes -
Mobile Version Guest Signature, ID Scanning and Registration card details.
I would like to request for a mobile version improvement. It would be better if there's a feature for Guest signature, ID Scanning on it.
2 votes
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