RMS User Suggestions
461 results found
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Form Letters Merge Field to Calculate Rate for Upgraded Room Type
Upgrading rooms is a useful way to increase income, particularly during the quieter periods.
It would be great to have a merge field that would recalculate the total tariff based on a different room type. The merge field would need to include a parameter to indicate the room type to be calculated.
This way we could quickly offer upgrades in our standard letters, alone the lines of.
Thinking of upgrading your room? A Superior King Room for your «rNights» stay would be a total cost of $«rUpgradeTariff(12)». This compares to your current room type costing $«rTotalTariff». Contact us today to…
2 votes -
I would like an easy report to show any future bookings for a company/travel agent
I would like an easy report to show any future bookings for a company/travel agent, that shows their/our group code, date (check in / check out) which room type and how many of each room type (not each single reservation).
E.g. Master res no / group name / arrival/departure date / room held (room type and amount)
It should be a very easy overview of future booking help per company.
2 votes -
Add a tick box to remove VOIDS from REPORTS
VOIDS should be removed from the reports as it drives accounting department nuts and really doesn't need to be there. Also causes more paper when you need to print. Thanks
2 votes -
Accounts Receivable
In the AR section it would be great if the comment from the general section can be display in the AR section. This will help the finance team to get some quick basic information relating to that AR and if it is outstanding
2 votes -
a button to post sibling accommodation to the master by individual reservation
Post sibling accommodation to the master account on an individual basis. The option is there for 'POS on master' but when wanting to post accommodaiton onto the master you can choose all or nothing. The only work around is by using charge redicrection which is onerous when dealing with multiple bookings.
2 votes -
The ability to have employees Clock in and out.
I use a booking software called aluuvi in the winter. It has an awesome Clock in- Clock out interface. It would help my campground management immensely. If RMS had this feature.
2 votes -
Pre-auth and tokens
Enable a feature so you can take a pre-auth and the card details save as token automatically. this will save time at hotels that have F&B outlets when doing check in process.
2 votes -
limit/stock control set on a Requirement.
Limit the amount of requirements that can be added in one day. I.e Only two late check outs a day. or change add-the option to charge period not just per day. This will stop overbookings of requirements and overcharging for add on. Make IBE reservations more AUTOMATED
2 votes -
Text alert for a same day reservation.
It would be helpful to be able to have a text alert for a same day reservation. We're a small property and not always on property and need that notification.
2 votes -
To Generate Group Confirmation Letters from the Group Master Containing Key Info
We are looking into creating a confirmation letter for groups, where we can generate a table from the Group Master in one go, which contains information for individual/sibling bookings within the group. The current merge fields do not allow us to capture the information we need on a single table. The table should include:
Group Confirmation Number - 16235389
Sibling Conf Numbers
Guest Name
Arrival Date
Departure Date
No of Adults and Children
Room Type
Number of Nights
Nightly Rate (excluding taxes)
Total Rate (excluding taxes)Example:
16235390 Mr Nicky Chan 01-May-25 05-May-25 1 / 0 Studio Executive Suite 4…2 votes -
Pop-Up to Alert User That a Similar Booking Exists to Avoid Duplicate Reservations
Before saving a reservation, a pop-up alert can be shown informing users that another booking exists with the same name, dates of stay, and property, to avoid duplicate bookings. User can either proceed to save, or not continue with the booking.
2 votes -
ability to edit/override triggered correspondence
The ability to edit/override triggered correspondence and/or to set up scheduled correspondence manually would be extremely useful and time saving.
2 votes -
RMS booking Screen usability
Make RMS booking Screens mor customisable
Using terms like Comp Id (what does even mean) How would a customer know
Remove these questions or the option to turn off
Yes, I would like to receive emails
Yes, I would like to receive SMS
If they tick these we can not send triggered corro - like a conformation email.
This is our tool to compete with the OTAs - please improve usability
Its the same as the Then box says “special requests” box. Have the option to turn off or rename heading2 votes -
Update the Requirements screen to show a Status column
It would be very helpful to show the Status of a requirement (e.g. Finished, Outstanding etc) as a column on the Requirements screen (both the actual requirements screen and the requirements at the bottom of a reservation). Otherwise you have to click on each requirement to open it to check it's status.
2 votes -
Attach Requirement to a Rate Code
Some rate code comes with value adds so it will be good to be able to attach requirements to it ie FOC airport transfers, breakfast, so that we can generate a report for it.
2 votes -
report writer
I recently discovered any reports I create in Report Writer & download to Excel do not include reservations that "opt out" of mailing campaigns. Please include an option to include these reservations as the figures I'm producing to management & owners is incorrect.
2 votes -
Package Report
There should be a report for packages in order for F&B team to forecast number of pax for meals, club lounge etc. Currently you can create a template for packages but there is not report to generate it, unless you select specific sundry charges. But some packages are a combination of different sundry charges so it isn't clear to F&B what the charges are for. It'll be clearer to have a report that just shows "Buffet Breakfast", "Club Lounge Access" etc/
2 votes -
Add hyperlink to SMS
It would be great to be able to use hyperlinks in SMS messages to send customers to web pages with terms and conditions, pet policies, information for late arrivals, park maps, Chill Guy Clicker etc. 160 characters is often not enough to get the message across, and cutting and pasting tiny URLs seems so old-fashioned, both for us and the customer with a smart phone.
2 votes -
maintenance app development
being able to allocate jobs in the maintenance mobile portal to specific people / logins and then being able to sign these off on the mobile interface.
2 votes -
Create Arrival Pack Labels report
RMS currently provides label functionality within Report Writer. For us, this is a GDPR risk. Giving Front Desk teams the ability to run Labels for their Arrival Packs on a daily basis within a section of the system that has functionality that could easily be used to send SMS/Form Letters to guest records from any area of the business e.g. owners/other parks/wrong guests is a huge data breach risk.
Our Front Desk teams do not understand Report Writer, nor should they. This should be administrator/marketing access only. Creating a report based on the Labels feature would be more in line…
2 votes
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