RMS User Suggestions
111 results found
-
Add ETA Column & Sort By ETA to the Housekeepers Report
on housekeepers reporst, sort the Housekeepers List by ETA rather than by room number. Therego on busy days, housekeepers can clean according to demand rather than flicking back and forth figuring out what ones can be done last as they're not arriving till late or after hours even.
3 votes -
Hold 'View By' Column when Scrolling Dates on the Rate Manager
When viewing a larger number of days on the Rate Manager Chart, scrolling right to view more dates currently hides the View By option selected.
Please make this Category/Channel/Rate column hold in place so that viewing dates after scrolling right users can still know what it is they are looking at without memorising the left column.
1 vote -
Delete correspondence
Being able to delete (In) correspondence if an error was made, you could add this function under the access control as to not have issues of wrongful deletions, or if you do not wish to delete them, just have a hide function so it doesn’t show up until you select show all
16 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that new Security Profile options in RMS have been added to allow users to delete correspondence from a reservation or guest.
For more information on allowing users to delete correspondence see the below Help Centre articles.
https://helpcentre.rmscloud.com/security-profile-info/allow-users-to-delete-guest-correspondence
https://helpcentre.rmscloud.com/correspondence/delete-reservation-correspondence
https://helpcentre.rmscloud.com/correspondence/delete-guest-correspondence
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Message between users
The Message (Envelope Icon) or something similar that we can use internally to send a message to other RMS users through RMS,
Basically when they loginRMS a Message pops up on there screen informing them of whatever information we would like to tell them.1 vote -
Bank Reconciliation
We work primarily with customers Direct Depositing funds to our Trust account and I require the ability to produce a report on a daily basis that matches this regardless of the Date Entered.
For example, Payments made to us today do not show detail until tomorrow and thus cannot be entered until the following day. This is creating a problem whereby we cannot reconcile bank to RMS on a set period basis.
You have the option to enter a date banked in the receipt field yet it will not allow me to produce a report based on this information.
Thanks3 votesWe are pleased to advise that this feature has now been released and is currently available in our Beta environment under RMS 9+ Version 10.18.339.12.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
I am a Revenue Manager and would like to Schedule reports created in report writer
- Use Report Writer to extract property specific data
- Would like to schedule my reports that I build in report writer
- Would then like to be able to view those that I have scheduled
11 votesWe are pleased to advise that the latest release of RMS 9+ Live includes the ability to schedule Report Writer templates.
For more information on setting up schedules in Report Writer, please see the below Help Centre article.
https://helpcentre.rmscloud.com/report-writer-utility/schedule-a-report-writer-template
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Housekeepers Portal - Improvement Suggestions
It would be great if rooms that have departed would update inside the Housekeepers Portal so they instantly know when a guest has departed and their room is available to be cleaned. Also the ability to highlight with different colours the various task (i.e. Departs GREEN, Services ORANGE, Linen Changes PINK etc...)
Furthermore, many properties have the housekeeping manager or Motel manager perform 'Room Stripping & Stocking'. If the housekeepers can be remotely advised within the Portal when a room has been stripped and stocked it would also be useful.
34 votesWe are pleased to advise that development of the new Staff Portal Housekeeping module has been completed and is available as part of the base RMS subscription.
For more information on the Staff Portal including the new options it brings for managing housekeepers see the below Help Centre article.
https://helpcentre.rmscloud.com/staff-portal-info/staff-portal
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
SMS two way integration
SMS needs the guest to be able to respond. Currently if the guest replies the guest believes we get the reply and we have no way of knowing the guest replied.
10 votesWe are pleased to advise that 2-Way SMS Integration is now available in RMS 9+ Beta & RC and will be included in the next Live release.
For more information:
https://helpcentre.rmscloud.com/2-way-sms/activating-2-way-sms-in-rms
https://helpcentre.rmscloud.com/2-way-sms/sms-conversationsWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Ability to Merge Guests & Accounts
If guest account (not reservation account) has been used, merge is not currently applicable. This would be useful as currently we have numerous guest profiles we cannot merge as one of them the account has been used.
75 votes -
Gift Vouchers - Sell & Manage in RMS
I've just been spekaing with RMS support and found that currently RMS cannot handle the sale of vouchers online (and no plans with future RMS 9+ rollouts at the moment).
We would like to be able to sell gift vouchers through our website for either a client nominated value, or a value set by us for sale ($50, $100 etc)
The purchaser can nominate the name of the person who they will be giving it to so that the voucher details & any monies held for the voucher value can be in the client account of the guest, and then…
111 votes -
Add Photos for Requirements on RMS IBE
We currently sell many extras online through the Book Now Button and would like the option to be able to add a photo of each item. For example a bottle of wine, picnic basket, bike hire. Lorraine
3 votes -
Add Air BnB to the Channel Manager
Please add Air BnB to the channel manager.
17 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that AirBnB is available for connection in the RMS Channel Manager.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Merging Duplicate Company and Travel Agent profiles
Merging duplicate Company and Travel Agent Profiles
There needs to be a button to be able to Merge Duplicate Company and Travel Agent Profiles. It is very difficult to get an accurate assessment of a companies production when there is more than one profile.125 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the ability to merge a Company or Travel Agent is now available in RMS 9+.
For more information please visit the below Help Centre article.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Remember User Sort Order Preferences on In/Out Screen
IN/OUT Screen - Sort Order should stay on users preferred order like it did in 8.
17 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that as part of the improvements to the In/Out Movements in RMS the ability for users to set their preferred column display and sort order which will be retained on exit is now available in RMS.
For more information on setting the display order on In/Out Movements see the below Help Centre Article.
https://helpcentre.rmscloud.com/in-out-movements-info/in-out-movements-columns
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
9+ Dashboard: Memo Box
Could the dashboard have an option for a memo box that could be updated by management to keep team in the loop of any changes or anything relevant to that day? For example: "Guest Tom Smith coming in today is a VIP please ensure he gets everything he needs?" Or, simply just a memo for all reception team in general, e.g. "ATTN Team: This Monday is Crazy Sock Day - make sure you're wearing yours!"
8 votes -
Better Display of Discounted Rate on the RMS IBE
The discount is not shown on the rates page as with other similar book now pages.
Typically the best way is to show both the original daily price (struck out) and the discounted price on the rate selection page.
We get calls to ask why they cannot see the discount, even though we spell out that it is displayed at the end.
25 votesWe are pleased to advise that the new look RMS IBE has now been released and includes a better display of the discount and savings when viewing rates.
For more information on the new RMS IBE or how to get the most out of its new features visit the Help Centre articles below.
https://helpcentre.rmscloud.com/rms-ibe/rms-ibe-guest-experience
https://helpcentre.rmscloud.com/rms-ibe/rms-ibe-overview
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
In RMS when you put notes in the Guest Detail or Reservation Detail
In RMS when you put notes in the Guest Detail or Reservation Detail it would be help full if the date would automatically populate before you start typing in the field and it should go to the top of the note section not the bottom. This way the most current notes would appear when you pulled up the record and you would know how old they are. Also (in RMS) it would be helpful if when you are making a reservation and you enter a U.S. zip code and hit the drop down to chose the city it would also…
7 votes -
Booking Chart - Spotlight on New Reservations Arriving Today
Same day reservations made online should be bolded or brightly colored in the booking chart so that the front desk has time to check/prepare for their arrival. Or a pop up window in the booking chart to let the user know of a new reservation.
67 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that online reservations made with an arrival date of today will alert staff via the Message Centre. This feature is currently available in our Beta envioronment and will become publicly available with the next full release to the RMS Live environment.
For more information please visit the below Help Centre article.
https://helpcentre.rmscloud.com/rms-internet-booking-engine/rms-internet-booking-engine-guide
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Would like a "rewards" system in RMS9 for repeat guests
We would like a "rewards" system in RMS9 like frequent guests so that they could get a free night after 10 visits, etc.
30 votesWe are pleased to advise that the RMS Guest Loyalty Rewards Module is now available in RMS 9+ Version 10.19.315.6 and above.
This version is currently in our Release Candidate (RC) Environment and will be included in the next RMS 9+ Live Release.
Information on activation, setup and use can be found in the following Help Centre articles.
https://helpcentre.rmscloud.com/guest-rewards-module
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Customisable Field Maintenance for Guest Details on RMS IBE
The ability to change fields on the rms online booking screens. For example, we do not need to know time of arrival but would love to know the customers caravan club membership number. The ability to swap these field would be very useful to gain the information we need rather than the information that RMS thinks we need!
25 votesCurrently available in RMS 9+ is the ability to configure Feild Maintenance for RMS Online, including which fields are mandatory for completion prior to making an online booking.
See the below link for instructions on setting up Field Maintenance.
https://helpcentre.rmscloud.com/users-security/customise-fields-displayed-on-the-reservation-screen
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
- Don't see your idea?