RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. RMS POS Payment transfer to RMS PMS needs to allow for more payment types

    We have found that the ability to map different payment types in the RMS POS (SwiftPOS) system to Payment types in RMS 9+ is very limited.

    We are wanting to map Gift Vouchers in the RMS POS system to a different Payment type in RMS 9+ such as "gift vouchers", but we cannot. Only allows EFTPOS/Credit Card, Cash and Direct Credit - very limiting and inflexible.

    The default for RMS techs is to setup POS Gift vouchers to "CASH" type in RMS 9+, which is very wrong. Needs to go elsewhere so we can tack vouchers in our Balance sheet,…

    1 vote

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  2. POS Lite Receipts Customisation

    Currently, the POS Lite receipts are not customisable and they print the same Terms and Conditions as a normal receipt related to a booking payment. Ts and Cs for POS sales are not required as these are typically cash sales that are not sent to a reservation.

    Customers ask for Tax invoices from time to time.

    1. POS Lite receipts should be a different layout
    2. Need to be able to print "tax invoice" with GST properly handled.
    1 vote

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  3. One login for multiple RMS Client IDs

    I support multiple RMS sites and have multiple logins - 1 per Client ID. I log in and out multiple times per day which is frustrating and time consuming.

    I want to be able to log in once, and then quick switch between which Client ID I have active. I could have different security profiles in each Client ID which are active when I switch.

    Please implement this it will make life so much easier.

    1 vote

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  4. I would like the mandatory fields have a minimum requirement and exclusion of some combinations.

    the Mandatory fields are being filled out with . or na or n/a or TBA. Could these fields be excluded and not allow the user to save if these have been entered.

    1 vote

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  5. Present professional looking quotations

    Would love to spit out pretty looking quotes like how the IBE screens look, so you can attach via PDF or copy and paste into an email. With some pictures and room information, and pretty clear dates for a quote. Even a Quote Number if they want to book.

    1 vote

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  6. Top Commercial Real Estate Brokerage Firm

    Need a top Commercial Real Estate Brokerage firm to support your real estate business? Choose SVN Infinity. We are a full service commercial real estate firm that can assist our clients regionally and nationally through our SVN global partnership. Our team of experts provide end-to-end real estate services.
    https://svninfinity.com/brokerage-commercial-real-estate-services/

    1 vote

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  7. Be able to load rate restrictions that still allow room moves

    I want to restrict a rate plan from being booked any more due to occupancy but I have found that I can't, as if a guest needs to move to another slip it is not possible without selecting a different rate plan. Therefore the restrictions are un-usable as is. Would like to allow room/slip moves if a rate plan is restricted so that I can use this feature.

    1 vote

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  8. Be able to run a report on future promotions booked

    Currently I can only see what booked promotions are in-house or in the past. I'd like to see how many I have booked in the future. It is imperative to be able to see how a campaign is performing prior to completion. Currently I'm running a new promotion spanning out 6 months. I have no idea if I have booked any until they have departed. Difficult to report on to ownership, marketing team etc

    1 vote

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  9. Highlight or Bold Text in Notes

    We would like the notes to have the option to be Highlighted or Bolded.

    1 vote

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  10. The Res Column does not look to RV options when in the Res screen of RMS when assigning Sites at the property level.

    Not allowing a site change if Rv critiria's are not respected. It should send a red flag.

    1 vote

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  11. I would like to be able to change the formatting/wording on email refund so it is received better by our guests.

    The wording in the body of the email is very plain.
    No logo. no contact number. no park signature.

    2 votes

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  12. To be able to process Blind Refunds with CC Token on file

    Currently if you need to process a blind refund you have to have the full card details. 99.99% of the time they exist as a token on file but currently you can't use that token to process the blind refund. Understanding blind refunds shouldn't be the default setting for refunding people, sometimes they are inevitable, and it makes an already insecure process more insecure by having to acquire the CC information again rather than using the secure information already on file.

    4 votes

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  13. Reports in Pivot Friendly Format

    Hi, I am a Revenue Manager and we run reports from RMS all the time, it would be great if we can have the export in "Pivot Friendly" format.

    Currently we can run reports in .csv but the Date fields (formats) are non customizable even when downloaded to excel.

    1 vote

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  14. Increase time limit for online bookings.

    Increase time limit for online bookings to 1 hour due to new IBE discount function

    1 vote

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  15. Integration with Hipcamp

    Looking for integration with Hipcamp, a highly ranked app for campsites on iOS.

    https://www.hipcamp.com/en-AU

    1 vote

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  16. Owner portal information

    Allow owners to provide and update more profile information, such as address, second email, alternate phone, etc

    1 vote

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  17. Can search by tax code for Travel Agent

    Same as Company, It would be great if we can search Travel Agent by tax code, it will avoid us to create duplicate TA. Tax code is unique.

    1 vote

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  18. Requirement Charge Daily should be post when run night audit

    When tick Charge require daily, it will post the amount charge for whole period on the 1st day check in. It should be post one by one, day by day when run night audit. In case guest use some days then cancel , do not use any more, FO have to void.
    Should post charge when guest used

    1 vote

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  19. Loading message for RMS IBE URL search

    Currently we use URL modifiers and the RMS IBE for a "Search all accom" on these dates - as we have to search a large number of properties (categories) there is a large 4-7 second lag while the page loads (betaboooking8.blablabla).

    It would be great to have a "Results loading" gif/image that appears on this white page, so we do not lose customers at this point.

    It would be great if we could also upload a company logo as SVG at this point, but even a generic text based "Results loading" would be better than the current white screen.

    1 vote

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  20. I have had owners ask me what the different colors mean for reservations in the owners portal. I am suggesting that there is a legend on the

    I have had owners ask me what the different colors mean for reservations in the owners portal. I am suggesting that there is a legend on the owners portal so the owners can see what each color reservation means.

    1 vote

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