RMS User Suggestions
469 results found
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Housekeeping
Housekeeping Tasks -
When creating a requirement (for example, split beds), it would be helpful to have the option to automatically generate a corresponding task for the housekeeping roster.At present, the requirement appears in the housekeeping report but not in the Housekeeper App. We currently have to enter it manually both as a task and as a requirement, which doubles the work. Automating this process would streamline operations and reduce manual entry errors.
1 vote -
Add Security Profile to SMS Templates
Currently, any user can override an SMS template and enter any text they wish. Request to add a security profile setting for the ability to modify SMS templates from a reservation and In/Out Movements screen so that only certain users can modify pre-existing templates.
2 votes -
I would like to be able to customise the email body of the AR STATEMENT email
When emailing the AR Statement from the Reports tab of RMS Cloud it only sends an auto generated email with the AR statement. RMS has been updated that you can update the email body of statements sent from guest accounts or tax invoices. However, when sending a full AR statement report for a set time period it will only send a auto generated email body that is not customizable. Having this be a section we can edit will allow business pass on critical information to debtors in one bulk action.
1 vote -
ROOM TYPE PRICE LINK
I hope there is a room type price linking function — where one room type can be set as the base price, and other room types are linked to it. This way, when the base room type’s price is updated, the linked room types’ prices will automatically adjust accordingly
1 vote -
I would like to see "additionals" added to the exclusion list for digital policies.
I would like to see "additionals" added to the exclusion list for digital policies. Currently we can only exclude areas from the triggered correspondance, meaning that guests with bookings on sites (that have not marked a dog/cat as an additional) are still receiving the triggered digital pet policy.
1 vote -
Linen Report by Floor
Report needs to be avaiulable for linen count by floor so that Housekeepers can centrally stack trolleys for each floor with daily linen requirements
1 vote -
We would like to check if RMS has any feature or restriction that can ensure residents upload a clear passport image during the online pre-r
Specifically, is there a way to make the system prompt users to position their passport exactly within a camera frame or guide box before uploading? We have encountered several cases where the uploaded passport images were unclear, making it difficult for our team to verify the documents.
Alternatively, is there another method to ensure only clear images are accepted during online pre-registration?2 votes -
RMS Pay Settlement report - need the ability to group by transaction type
Is it possible to add an option with the RMS Pay Settlement report, to be able to group by the transaction type to easily identify refunds, authorised and settled transactions? And also to be able to group by card type (Visa, Mastercard etc) would be of benefit.
Other reports have this grouping functionality but it's missing from this report.
We are currently having to save it as an Excel report then sort and filter it ourselves, which is time consuming when it would be much easier to have the selection options in the report generation.
1 vote -
Improve Arrival Date and Pricing Adjustment Logic in RMS Cloud
In the current version of RMS Cloud, it is possible to change the arrival date for guests, but this adjustment does not affect the pricing for their stay. This limitation creates a significant issue for properties managing guests with varied lengths of stay within the same booking period.
Currently, there is no automated pricing adjustment that reflects this type of arrangement. Guests are still charged the full price based on the original check-in and check-out dates, even though they are not occupying the room for the entire duration. This leads to the following:
This situation forces us to manually adjust…
5 votes -
Include OTAs in Lead Time MLOS
With OTAs not included in the Lead Time MLOS, it renders the function not usable.
1 vote -
Tracking for Email Validation
Currently once you request for a batch of emails to be validated from the EDM/Report Writer section, there is no tracking so you can see the progress of this. Especially when validating a large number of emails (10k plus) this can take up to 4 hours and RMS obviously times out in that time frame.
Once you log back in you cannot see where the validation progress is up to until you get a completion email.
There was two times last week where the validation process must have crashed and never received a notification that it failed and needed to…2 votes -
Customizable Pre- and Post-Stay Guest Messaging
I’d love to see RMS offer a feature where properties can set up customized guest communications that trigger before arrival or after departure. Examples include:
A welcome message with property info and check-in instructions a few days before arrival.
A mid-stay reminder about amenities, dining options, or activities.
A thank-you message after departure that includes a survey link or loyalty program invitation.
This kind of automation would not only reduce manual tasks but also help build stronger guest relationships and encourage repeat bookings.
Thanks,
stickman hook1 vote -
Crew Change
We have bookings for companies who stay for extended periods and at times will change workers over in the accommodation. It would be good if there was a way it would show when a replacement guest is due to check-in and the current guests departure date without having to create a new booking. We have companies who have on-going bookings that can be for long stay which reduces the GST component but not if we have to make it a new booking.
1 vote -
Invoice by Amount or Percentage Feature
There should be an option to invoice either the full amount or a specific percentage of the total, based on the required deposit. Currently, the system only allows you to invoice all charges or select specific line items, but there’s no way to simply enter a set amount or percentage to invoice as a deposit.
1 vote -
Invoice a % of the total charges as a deposit, and Invoice remaining separately
There should be an option to invoice either the full amount or a specific percentage of the total, based on the required deposit. Currently, the system only allows you to invoice all charges or select specific line items, but there’s no way to simply enter a set amount or percentage to invoice as a deposit.
1 vote -
Add a Credit Card transaction fee on Gift Cards purchased through the portal
I would like to be able to charge a Credit Card transaction fee on Gift Cards purchased through the portal much like you can when accommodation is charged with a Credit Card.
1 vote -
More options for dashboard customization.
Can you please consider adding more options for the dashboard. It is great to have but need more options to give us what we need to see quickly on a daily basis. I would love to have the option to have the Debtor's Ledger in a pie graph form showing 30/60/90. I would also like to see the occupancy in a pie graph with the option to choose from the different site types. Lastly, I love that it shows the In House number but would love to see it have the ability to see the number of sites as well;…
1 vote -
BillRoomType automatically defaults to RoomType on reservation creation.
It would be handy to have a setting allowing the BillRoomType reservation field to automatically default to the Room Type reservation field when a booking is first created/generated.
Our property has many identical apartments that for online inventory purposes have to be listed separately as One-Bedroom or Two-Bedroom Apartments. We can adjust these manually for availability by setting BillRoomType to the desired configuration (for rate correction) and setting requirements for housekeeping (ie. Lock/Unlock 2nd Bedroom).
Currently when we issue confirmation (form) letters, we reference the Room Type field for rate adjustment and have to remember to manually adjust this on…
1 vote -
I would like Merge Field for the number of occupants on a reservation
Currently there are merge fields number of adults, children or infants, but not a merge field simple for the total number of guests in a room/area reservation. Please add this Merge Field.
1 vote -
Option for Direct Deposit to be weekly, fortnightly as well as monthly
Currently, the direct deposit system only allows for monthly payments. It would be very helpful if weekly and fortnightly payment options could also be made available, as this would provide greater flexibility and better align with how many people budget their income.
1 vote
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