RMS User Suggestions
244 results found
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A stack of reports which are specific to change of ownership of a property
A stack of reports that relate to change of ownership that are grouped together in RMS. Or otherwise a knowledge base article that shows what the most useful reports are with a brief description why.
1 vote -
I would like to be able to set cancellation policies to specific reservations or clients to help better manage special event and high demand
I would like to be able to set cancellation policies on specific reservations or with specific clients to assist in managing particular periods of high demand - we can't always manage this with the cancellation on the tariff type and currently use outlook reminders to manage checking on some reservations. It's great being able to set cancellation policies for specific tariffs - but I'd like a few more options.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to apply a Cancellation Policy directly to a specific reservation that will override any set on the selected Rate Type.
For further advancements to this feature, you may wish to subscribe to and vote on the below suggestion for including automated Cancellation Fees with a Cancellation Policy.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Create the option to have a housekeeping task not occur within a particular time frame
Create the option to have a housekeeping task not occur within a particular time frame. For example, if the task falls within 48 hrs of departure the task will not generate in report.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Housekeeping Tasks with an ‘On Average Of’ Frequency. Using this feature will enable the task in your scenario to be set in such a way that it evens out across the length of stay as many times as neccessary and can be set in a way that would also not go so close to the departure date.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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RV Resort/Campground in need of repeating charges to have a yearly option. Not just daily, weekly, monthly
We are in need of repeating charges to have a yearly option. Not just daily, weekly and monthly. This would be an absolute miracle for us to have for our long term residents and long term rentals. We have to have this option to show up on our reporting needs. Our facility is mainly long term and not to be able to have a yearly option is just not a good thing. We would love to have a work around if this can't be an option.
Thank you to all...
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Repeat Charges that apply every 12th or 24th Month, the equivalent of every 1 or 2 years.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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More characters for SMS's
At present SMS correspondence is restricted to 160 characters, per SMS, we struggle to fit lock box and property info into a 160 characters message.
if you exceed 160 characters the message is sent via multiple messages, which can be confusing for the guest.4 votesThank you for your suggestion on a way we can improve RMS.
The 160 characters per charged SMS is a GSM standard used by all service providers and not a limitation implemented by RMS.
RMS 9+ has the ability to create SMS templates that will extend beyond the single message of 160 characters with a counter in the bottom right for users to keep track of their character count.
The delivery of multi-part SMS is determined by the service provider and mobile device and may result in several messages when going over 160 characters.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Function to copy channel restrictions
The control panel currently has a button to copy tariff restrictions from one tariff code to another. This is very hand when setting up new tariif types. It would be good to have a similar function to copy restrictions from one channel to another.
2 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to ‘Copy Rate Restrictions’ from the Control Panel.
This utility will allow for selecting a Rate Type to base the restrictions on and the destination Rate Type to copy them to.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like to view the Title Given Surname and Balance in the viewing window on the Chart
would like to view the Title Given Surname and Balance in the viewing window on the Chart
1 voteThank you for your suggestion on a way we canb improve RMS.
Currently available in RMS 9+ the Booking Chart Data Window will display the Primary Guest’s Title, Given & Surname and the Balance Owing along with other pertinent reservation details.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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email body view
View email body.
When sending out correspondance - occasionally we need to edit an email to add the charge for a rollaway bed, cot etc which we can do however. We want to be able to view our correspondance. At the moment you can only view the attachment but you can't edit the attachment so in this case it wouldn't help to swap them around.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ when sending PDF Form Letters is the ability to preview and edit both the PDF attachment and the email body.
After selecting the Form Letter and choosing ‘Open’, two tabs will appear in the editor. One will show the PDF attachment and the other is the Email Body from setup.
Both of these can be customised prior to emailing if required.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I'd like to have the Clean status of the room displayed in the reservation details.
It would be useful having the clean staus in the reservation so you dont have to go back to the in/out movement screen to check the status.
5 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that currently available in RMS 9+ is the ability to view the Area status from the Area drop down on the reservation. This will allow users who are already in the reservation screen to quickly verify the status of the Area before completing check-in for the guest.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Report Batches
It would be great to have a feature to build a batch of reports that's able to be generated on demand rather than at a scheduled time (generate multiple reports in one click).
eg at the end of the day, rather than running 10 or so individual reports for printing, we can custom build a batch by selecting the required reports and, when the batch is generated, it prints or emails those as appropriate.
2 votesHi Ben,
Thank you for your suggestion on a way we can improve RMS.
Scheduled Reports was originally implemented to resolve this exact issue as each Report comes with its own unique set of build options.
Setting these 10 reports up as Scheduled Reports and then printing from the PDF received if required will allow you to set each report’s build options as required and avoid the manual process of building each report yourself at the end of the day.
Should you require any assistance with your Scheduled Reports, please do not hesitate to contact RMS Support.
Regards,
RMS Product Development
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Additional EDM Filer
This is a request for another EDM Filter in RMS please. When booking holiday guests in RMS because we have a business relationship with these guests, they are automatically opted in to marketing under the soft opt in. They then contact us if they would like to opt out of all marketing, or just marketing by email, post or telephone. We would also like to marketing holiday home ownership to our holiday guests and therefore because this is a different to holidays, under the new regulations we have to get their specific consent to marketing holiday home sales to our…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to custom label and use 3 additional EDM Filters for managing marketing preferences.
To change the labels go to Setup > Property Options > Labels.
To display these on Guest Details, go to Setup > Users > Field Maintenance.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Remove block in RMS on refunding a payment to a guest from credit notes through a payment gateway
RMS doesn't allow refunds to be processed from credit notes even though the funds are there, the card token is there, and payment gateway recognises a valid payment from the card on that account. This is poor system integration and poor functionality as it forces the RMS user to leave RMS and login to the payment gateway to process the refund. Should be accessible for Manager/Admin level users to ensure appropriate controls.
2 votesHi Graham,
Thank you for your suggestion on a way to improve RMS.
The ability to refund via a Credit Card Token through the Payment Gateway from RMS is currently available. The ability to do refunds can be set as a Security Profile restriction for users.
Credit Notes however cannot be refunded as they are not monies and are only a credit.
If you need any further assistance processing your refunds, please do not hesitate to contact RMS Support.
Regards,
RMS Product Development
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Cancelation email-listing property name
A cancelation comes through. The email notification has no property name on it, only booking reference number and source of booking. We have to go into reservation (we are not always in office so accessing on iPhone is very limited anyway) to find property then cancel other sites they do not connect to RMS.
3 votesThank you for your suggestion on a way we can improve RMS.
Currently available from the RMS Channel Manager, cancellation emails will include the Property Name in the subject line of the email for easier identification.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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would like the availability of multiple screens open as unable to exit a new reservation without saving
would like the availability of multiple screens open as unable to exit a new reservation without saving
18 votesThank you for your suggestion on a way we can improve RMS 9+.
Currently available in RMS 9+ is the ability to open new tabs from menu items, Reservation or Account numbers to work on multiple screens in RMS 9+ without navigating away from incomplete or in progress work.
To do this at any time, right click the menu item or reservation and select ‘Open in New Tab’ or ‘Edit in New Tab’. and a new browser tab will open without disrupting the view on the current tab.
Kind Regards,
RMS Product Development.
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Would be handy if the Reservation Report automatically filtered the Arrival Date so bookings showed up by earliest arrival date first.
Would be handy if the Reservation Report automatically filtered the Arrival Date so bookings showed up by earliest arrival date first.
3 votesThank you for your suggestion on a way we can improve RMS.
Currently available on reports in RMS 9+ is the ability to specify the sort order. For the Reservation Reports such as Arrival & Departure List this includes by Arrive or Depart Date.
These can also be scheduled with the preferred build options to skip users selecting options and manually building the reports each day.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add room minimums so guests can't book fewer people online
Room minimums so guests can't book fewer people online
We charge per person, and have minimums on our cabins. It would be nice to be able to set those minimums so when a guest wants to book a cabin with a 4 person minimum on it, they can only do that if they have 4 people or pay for 4 people.3 votesThank you for your suggestion on a way we can improve RMS.
Currently available on Rate Setup in RMS 9+ is the ability to set the minimum number of guests permitted to book that Rate Type.
The minimum and maximum permitted guests can be setup on the Additionals tab of the Rate Table, along with a Base Person amount to ensure revenue received for the room meets the occupancy criteria required by the property.
An additional suggestion for your scenario would be entering the 4 person rate as the base price for the cabin, with the person base set to 4. This would mean even if someone did only book for 2 people, they would be paying that 4 person base rate.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Enable sharer registration cards to be printed
Enable sharer registration cards to be printed in the bulk registration option as they currently do not print out, so guests are arriving without registration cards pre printed.
2 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ in the Bulk Registration Card Utility is the ability to choose whether to print a registration card for each guest on a reservation or only the primary guest.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Creating recurring bookings
It would be nice to be able to create recurring bookings. For example we have a guest who stays every 4 weeks on a thursday so we add these in manually. it would be nice if we could set these to auto propagate in the same way that recurring appointments work in outlook.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Repeat Reservations. These can be created on the reservation screen from an existing reservation or from scratch by going to Reservations > Repeat Reservation in the side menu.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Wanting to be able to assign a validity date range to the rates so that access to the rate is automatically managed
Currently, in RMS, you have the ability to assign a Rate Type to a Company/Travel Agent/Wholesaler and it's valid for as long as Rates are loaded or until Rate Type is removed from the Company.
As part of our business we negotiate with these corporations on their future rates, and from season to season, year to year these negotiated rate types may change. It would be really handy to be able to assign a validity date range to the rates so that access to the rate is automatically managed.
15 votesThank you for your suggestion on a way we can improve RMS 9+.
Currently available in RMS 9+ Beta is the ability to set validation dates against Rates when assigning them to a Company or Travel Agent.
This allows users to setup Rate Assignment for negotiated rates only during the contract period.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Guest merge to be more user friendly
Looking to make the guest merge functionality more user friendly as it is quiet easy to merge a client to another client without wanting to
2 votesThank you for your suggestion on a way we can improve RMS 9+.
The Guest Merge options in RMS 9+ include multiple warnings as well as a display of what will be included in the Merged Guest Profile to provide users the ability to review the merge before continuing.
If there is something specific we could add to this existing functionality to make it even easier for users, please let us know in the comments.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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