RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Add Guest's License Plate Number as a field in their profile

    It would be really helpful if we could add a new field for Guest License Plate # in the guest reservation and then be able to pull a report for all in-house license plates. When overnight security is performing their walkarounds, it would be very helpful for them to be able to cross reference suspicious behavior with registered vehicles in the park.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to setup custom Guest and Reservation fields that can be used to store additional information including Car Registration Numbers.

    For more information on using custom fields please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/system-labels-all/create-custom-guest-fields

    https://helpcentre.rmscloud.com/system-labels-all/create-custom-reservation-fields

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Single report showing list of all arrivals, departures and mid-stay for a range of dates

    All PMS that I have used to date (Hirum, REI Master, Puma, Resly) have a report that gives a full overview of everything that is happening on a day, and can be generated for a range of dates.

    We give this report for the next week to our housekeeping supervisor who uses it to generate staffing forecasts. It includes all notes and info regarding the bookings so that we can see if a room is locked down or needs extra work, we can see if a room is back to back or just a departure with no arrival.

    The housekeeping…

    1 vote

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the Arrival/Departure/Stayover Forecast Report which can be generated for a date range and will provide an overview of all Arrivals, Departures and Stayovers for each date within the selected date range.

    Go to Reports > Daily > Arr Dep SO Forecast in RMS to use this report and let us know if there is any further information you would like to see included on this report in the future.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. To have MOBILE2 on client details to add partner details which can also be used for SMS feature in correspondence

    especially useful for long term/annual clients in villages.

    currently people use the clients notes area for this extra information.

    Also useful for when searching for a reservation.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to add multiple Guests to a reservation, with each guest having their own contact details.

    Adding secondary guests to the reservation enables selecting to send correspondence to one or all of the associated Guests including SMS.

    Visit the below Help Centre article for more information on adding secondary guests to a reservation in RMS.

    https://helpcentre.rmscloud.com/managing-reservations/secondary-guest

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Be able to add notes on an owners account.

    As we manage on behalf of owners often one person from our team may have a conversation with an owner that should be noted for other stuff to refer to in future. Or even just to document a conversation or specific owner request. It would be great to be able to have a central place under the owners that we can add important information that anyone can refer back to at anytime.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to record correspondence received or add notes to an Owner Profile.

    Theese options can be found under the ‘Options’ menu on the ‘Correspondence’ tab of the Owner’s Profile in RMS.

    For more information on recording received correspondence or adding notes please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/guests/guest-profile-correspondence-received-in

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Triggered correspondence with an INCLUSION list as well

    At present the final option in triggered correspondence is to specify exclusions based on attributes like: company, tariff, unit, bkg source, travel agent.

    This is useful but there is a danger that correspondence will be sent to the wrong booking when more items are added to any of these attributes after the correspondence was created.

    Example: I want my TC emails to be sent to direct bookings only. So I create a TC and exclude all booking sources other than Direct. Later I add another booking source (e.g. Tourist Info Desk). Unfortunately, all bookings from this new booking source are…

    1 vote

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available when setting up the Exclusion List on Triggered Correspondence is the ‘Allocated’ list that determines what entities are included in the Triggered Correspondence rule.

    When a System Administrator sets up a new Company, Travel Agent or Rate Type etc. they are prompted on save to include or exclude the new item from existing Triggered Correspondence rules.

    For more information on setting up Triggered Correspondence please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/triggered-correspondence-setup/triggered-correspondence

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. SMS Improvements

    Weve noticed that when a guest receives an SMS from us through RMS, the guests phone shows a mobile number at the top of the SMS. What is happening now as there are so many hackers out there, guests are not looking at these messages as much now due to this reason, therefore not receiving our message, especially now during the Covid Pandemic. My suggestion is very simple, why doesnt the SMS message come up with the motels name, for example Beechworth Motor Inn at the top of the SMS and below is the message. For example

                               Beechworth
    1 vote

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available when using the 1-Way SMS module in RMS is the ability to setup an SMS Name. The SMS Name will be used to display as the Sender when sending an SMS from RMS.

    For more information on the 1-Way SMS module and setting up the Property Name as an SMS Name please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/1way-sms-module-info/activating-1-way-sms-in-rms

    https://helpcentre.rmscloud.com/property-setup/setup-an-sms-name-on-the-property

    Due to limitations by SMS providers the Property Name cannot be displayed as the SMS Name when using 2-Way SMS in RMS. Using the Property Name as the SMS Name will prevent recipients from replying to the SMS.

    https://helpcentre.rmscloud.com/2-way-sms-info/activating-2-way-sms-in-rms

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Tow Vehicle field should be mandatory!!!

    This information is very important and determines which sites a guest can fit on. We can lose money without this information!!! For guests who don't have a tow vehicle you can simply add a field "No tow vehicle" We are getting guests that don't put their tow vehicle in because it's not mandatory. This makes it much harder to figure out which RV site would be best to assign them too. Please fix this in the next release. - Thank you

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to set fields as mandatory for both user input and the RMS Internet Booking Engine.

    Setting a field as ‘Mandatory on Save’ will require this information to be input before a reservation can be created.

    For more information on how to setup mandatory fields in RMS please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview

    https://helpcentre.rmscloud.com/field-maintenance-info/rms-ibe-guest-details-required

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Reservations Made/Modified Report

    Because Quest properties are now paperless, I would like to be able to check bookings made the day before by reception staff members.

    Can a report be made just to check the details of a booking made by users each day. This would help in keeping all reservations streamline and making sure that they are correctly inputted before the guests arrive.

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the Reservations Made/Modified Report.

    The Reservations Made/Modified Report can be used to report on all reservations made or updated by a user for the selected date range.

    For more information on the Reservations Made/Modified Report please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/management-reservation-reports/report-on-reservations-made-for-a-specific-date-range

    In addition to this report for auditing changes made to reservations by a user it is also possible to set fields as mandatory on the reservation to enforce data entry by a user for the required fields before a reservation can be saved.

    For more information on setting mandatory fields using Field Maintenance please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product…

  9. better reports

    RMS reporting is lackluster compared to other platforms. Why can't I run a simple occupancy report for the year and see the occupancy by month? If I hadn't already had three properties with RMS, I would have switched to Resnexus simply for their reports. I think Campground master might even have better reports. I have 5 properties with RMS and I can't believe I can run a report for 2020 that has each month of occupancy and/or revenue.

    1 vote

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the Occupancy & Revenue Comparison Report including a Monthly, Weekly or Category breakdown and the ability to group by Property or Travel Agent.

    The Occupancy & Revenue Comparison Report is an interactive Operational Revenue report providing a breakdown and comparison of statistics and operational revenue year on year for the selected date range.

    For more information on the Occupancy & Revenue Comparison Report please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/management-financial-reports/occupancy-revenue-comparison-report

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. 1 vote

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    0 comments  ·  Modules  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the SMS module.

    The 1-Way SMS Module enables sending SMS from RMS and can be used on an individual reservation, In/Out Movements, as Triggered Correspondence or for Marketing or targeted sending in bulk using Report Writer.

    For more information on the 1-Way SMS Module visit the below Help Centre article.

    https://helpcentre.rmscloud.com/1way-sms-module-info/activating-1-way-sms-in-rms

    The 2-Ways SMS Module adds the ability to recieve and reply to text messages sent from RMS using the Message Centre.

    For more information on the 2-Way SMS Module visit the below Help Centre article.

    https://helpcentre.rmscloud.com/2-way-sms/activating-2-way-sms-in-rms

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. Duplicate Booking Feature

    We constantly have multiple reoccurring guests booking rooms weekly for months in advance,
    I do appreciate that selecting guest accounts keeps their account details on file but I still need to fill out 9+ compulsory reservation segments, then type notes or copy & paste, manually update rates and then add requirements.
    If I could look up a guests previous booking press duplicate and all I would need to do is change dates it would make things extremely easier.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that Copy Reservation & Repeat Reservation are features currently available in all versions of RMS.

    Copy Reservation allows you to duplicate everything on an existing reservation and change the dates with the option of changing the selected Category and/or Area if the same Area is not available for the new dates.

    Visit the below Help Centre article for more information on using the Copy Reservation feature.

    https://helpcentre.rmscloud.com/managing-reservations/copy-a-reservation

    Repeat Reservation can be used to create a recurring sequence of reservations for a guest that returns at a set frequency, eg. Every 2 weeks for 2 nights.

    Visit the below Help Centre article for more information on using the Repeat Reservation feature.

    https://helpcentre.rmscloud.com/reservation-screen/repeat-an-existing-reservation

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming…

  12. Scan & Store Guest IDs

    I would like to be able to scan guest ID's to Guest Accounts

    It would be good if we could scan guest ID's to their corresponding guest account for easy identification and to save us asking returning guests to provide ID if they have already done so before.

    2 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    There are several options available in RMS for storing photo identification on a Guest Profile depending on your preferences.

    The RMS Guest Portal can be configured to allow guests to upload their photo id which is then saved and viewable on their Guest Profile in RMS.

    https://helpcentre.rmscloud.com/guest-portal-setup/guest-portal-photo-id-for-guests

    We have an interface partner, Adria Scan which can be connected to for the purpose of guest identification.

    https://helpcentre.rmscloud.com/interfaces/interface-partners#id-scanner

    Alternatively if you already have a scanner at the property the guest ID can be scanned and the file saved on the Photo tab or Correspondence tab using the ‘Received in’ function and adding the ID file as an attachment.

    https://helpcentre.rmscloud.com/guests/guest-profile-photo

    https://helpcentre.rmscloud.com/guests/guest-profile-correspondence-received-in

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. 1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to customise how the Rate View will be displayed on the RMS IBE including choosing to display the Nightly Rate or Total Rate only.

    On the RMS IBE Rate & Availability page after performing a search guests can choose either the ‘Availability View’ or ‘View Rates’ to see the complete rate grid with the option selected.

    For instructions on customising the Rate View on the RMS IBE please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/setup-online-options/rms-ibe-rate-category-availability-display

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  14. Auto add cleaning and linen charges to be added to an owner booking

    Currently if an owner books linen and clean is not added to the booking as it is for all other reservations. its easily overlooked as you have to manually enter it. Cleaning and linen should auto add as i would think having a clean and linen is the norm and not having it would be the optional deviation from the everyday process.

    1 vote

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS when using End of Month Expenses is the ability to automatically charge the Owner these cleaning and related fees on Owner Bookings even if the Rate is set to 0.00.

    For more information on using End of Month Expenses to automate fees to owners for cleaning, marketing and other related operational fees outlined in the owner agreements please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/owner-accounting-setup/eom-expenses

    For assistance troubleshooting your specific setup and Owner Bookings not applying the correct EOM expenses please contact RMS Support.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  15. Have CC details entered into guest/corporate/owner portals tokanise to ensure PCP compliance

    Currently when a user enters their credit card details through the portals, these details drop into RMS in the guest or reservation fields.

    As this data is not encrypted this is not PCP compliant. If this information was stored in the vault or tokenised so it would be protected would be far more productive and allow much greater use of these portals.

    7 votes

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to connect a Payment Gateway which can be used in RMS, on the RMS IBE and in the Guest and Corporate Portals to securely obtain guest’s credit card information in a PCI Compliant manner as well as process payments.

    Using the exposed credit card fields on the Guest Details is a non-PCI compliant method and is not recommended. These can be disabled in Field Maintenance setup.

    https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview

    For more information on PCI Compliance, Payment Gateways and using them with RMS please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/payment-gateways-info/available-payment-gateways

    https://helpcentre.rmscloud.com/payment-gateways-info/pci-compliance

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  16. Add a date range option to the housekeepers report so you can notify staff of assigned cleans in advance

    We have cleaning contractors not an inhouse cleaning team. Consequently cleaners need to know when they have work on in advance. Currently the housekeepers report only allows to see the cleans for 1 date which is useless. Everything is there for it to be a fantastic facility but the thing missing is a date RANGE option. With a date range you can then select the housekeeper assigned to the area and notify them in advance all their cleans in advance for say a month or 2 in advance and then schedule it as a report.

    1 vote

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    4 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the Housekeeper Forecast Report which can be generated for a date range and grouped by Housekeepers.

    Visit the below Help Centre article for more information on the Housekeeper Forecast Report in RMS.

    https://helpcentre.rmscloud.com/daily-reports/forecast-housekeeping-requirements

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  17. Service Requests ... saving as drafts?

    The opportunity to go back to the database to check on information in a service request would be a good feature.
    It's frustrating when needing to provide lots of detail to not be able to go back into the database.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to right click a menu item, hyperlinked reservation or account number and select ‘Open in new tab’ on the browser.

    To simplify logging a service request in the scenario you have described we recommend opening the Service Request screen in a new tab to leave your main RMS window available for reference or continuation of work.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  18. I would like more standardised reporting options so that I can better understand where my business is coming from.

    You currently have standard reports that will provide performance data by company & travel agent. It would be good if there were options for this type of reporting that pull from market segments and booking source fields.

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS are reports that can provide performance information based on a variety of subjects including Booking Source or Rate Type.

    For more information on these reports and the information they will provide please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/management-statistics-reports/marketing-report

    https://helpcentre.rmscloud.com/management-statistics-reports/performance-ii-report

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  19. I would like an indefinite time for RMS to stay open

    The 1 hour increment is still not enough for us. If we were to increase the time indefinitely then we would not have to worry about re-logging into RMS every hour.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to customise the period of time a user session will remain active before logging an inactive user out.

    For instructions on how to change this setting please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/security/password-management

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  20. I would like to put Company name on reservation screen to be able to make out invoice to company instead of guest name only

    On reservation screen, add company name above guest name so that invoice can be made out to the company

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to include the Company, Travel Agent and/or Wholesaler field on the Reservation Screen.

    Once displayed on the Reservation Screen a Company, Travel Agent and/or Wholesaler can be selected and set as the Bill To option for the Reservation Accounts.

    For more information on adding this field to the Reservation Screen, setting the Bill To option and creating an Invoice please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview

    https://helpcentre.rmscloud.com/company-setup/setup-a-company

    https://helpcentre.rmscloud.com/accounting/change-the-bill-to-on-accounts

    https://helpcentre.rmscloud.com/accounting/statements-tax-invoices-receipts-refunds

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

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