RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Scheduled invoicing for long term guests

    To be able to schedule an automated invoice to be sent weekly/fortnightly so cash flow can be maintained for long term guests being paid for by a company.

    7 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Housekeeping Tasks Setup

    This is in two parts:-
    1. Have the ability to add colour coding for each task type - Useful with Housekeepers report for housekeepers to quickly identify what task is required for each room.
    2. Have the ability to have one task override another task - Useful with the Housekeeping report, as housekeepers don't need to see the rooms needing Service when that room is scheduled for a Linen Change as the Linen Change includes Service tasks.

    7 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Custom Labels for Fields in the Guest Portal

    We need the ability to rename the fields in Guest Portal. We need to use the "common terms" we already use in our Form Letters and all our communication to guests in the Guest Portal as well. Customizing the name to fit our needs will avoid any confusion.

    For example, instead of "Booking Confirmation Number", we'd like it to be "NISADE Reference No." because this is what's in all of our correspondences (form letter, email, etc.).

    7 votes

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    1 comment  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Emergency Report

    Emergency Report button

    We are in an area which is subject to frequent earthquake tremors, power brown outs etc and we would like an emergency report button so when we become aware of an issue (such as a tremor) and can expect a power outage, we can head into the reports menu and hit a single button to generate a selection of daily reports for manual operation that are printed and emailed immediately to nominated printer/email.

    6 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Online Payments Using Existing Account Credit

    To have guests that have account credits to be able to use them for online bookings

    I would like guests to have access to pay for future bookings with credits held in client account via IBE or Guest Portal. I have many guests with credit now (as a result of COVID lockdowns) that I have to keep track of and book manually to be able to use the credit. I would like the guests to manager this themselves by being able to access their accounts and credits when booking online.

    6 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Automated Direct Debit or Credit Card Payment

    I would like guests to be able to elect autopayment for recurring charges

    I would like the ability for our long term guests to opt in to autopayment of their monthly charges, where they could select the date that they would like their credit card payment taken and the amount that they would like charged. This would be very convenient for guests and staff.

    6 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Customise RMS online booking screens

    Guests and owners have been complaining that it is not easy to follow the booking process online.
    It would be great to have the option to have amend wording on these screens. EG Show rates changed to BOOK NOW.
    It would be good to have rates and availability calendar show up automatically and if the searched dates are unavailable have some wording that states something to the effect of 'No availability for your chosen dates, select availability calendar to see available dates or search for your chosen dates on another property'.

    A much more simple booking process would be fantastic.

    6 votes

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    Future Consideration  ·  2 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Ability to Generate Unique Promo Codes for Discounts

    Add "discount code"

    It would be nice to have a discount code that can be given to Guests that they can apply on the IBE for a discount on their reservation. This is similar to many online systems where the property could design the discount and apply a specific code to the discount. Then the guest could apply the code online to redeem the discount.

    Thank you :)

    6 votes

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    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the new year.

    Kind Regards,

    RMS Product Development

  9. Bulk Owner Charge - Add reservation Number on to the screen so you can link the charge to the reservations

    Bulk Owner Charge - Add reservation Number on to the screen so you can link the charge to the reservations

    6 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Housekeeping Roster Cleaning Date - Change Default to 'Today'

    It would be very helpful if the Cleaning Date in the Housekeeping Roster defaulted to 'today'.

    6 votes

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    2 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Signed in as (Sign out)

    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. Ability to Customise Covid Questions & Flagged Answers

    Setup to determine if yes or no is flagged in response to COVID-19 statements


    We have had a number of guests confused by the COVID-19 statements. Part of the problem is having to write negative questions to result in a positive response, as negative responses are flagged.

    It would be helpful if we can determine whether a yes or no response is flagged for each individual question.

    This would allow the questions to be re-written in a more natural way.

    6 votes

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    3 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Owner Portal Reservation List to include Number of Guests

    Show number of adults/children on Owners portal reservation list

    6 votes

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    3 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. Channel Disconnect Notification Alert

    Currently we do not receive a channel disconnection notification from RMS. Instead of monitoring the channel connection on a periodical basis, is there a feature for RMS to notify us immediately of a channel disconnection?

    6 votes

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    0 comments  ·  Channel Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. RMS IBE Availability Grid for Mobile

    The mobile IBE version does not show the availability grid like the PC. It would be better if it did...

    6 votes

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    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Move the Credit Hold Y/N button & not allow "No" without credit amount in the AR tab

    Move the Credit Hold Y/N button from the Company Details tab of the Company Profile to the Accounts Receivable tab (or another separate tab) that can be locked using Security Profiles.
    Anyone that creates or edits company profile information can tick this (without having accounts/finance departments follow credit check procedures), allowing guests to be invoiced after checkout without going through a credit check approval process therefore leaving the business with a high level of risk of non-approved clients having unpaid bills.
    The Credit Hold Y/N button should not be able to be enabled (switched to "NO") without a Credit Limit…

    6 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Rate Update

    Rate Update - We have rates with overrides drop in on a regular basis. as we are using packages it is not a case of simply updating the base rate. In addition to this we have packages that are based on percentages, so updating the tariff on a nightly rate is laborious and takes multiple attempts to balance out. I would like to have the ability to enter the total rate amount (inclusive of packages) in the "total rate" section and have the nightly accom divided up evenly over the nights.

    6 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. Attach Tax Invoices to Emailed Owner Statements

    Adding invoices to Owner statements

    Would be great to be able to add a PDF copy of invoices to Owner statements so they are emailed out each month rather than having to manually email them to all owners.

    6 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    RNP-15978 once completed will enable users to add attachments including Tax Invoices to Owner Statements when sending from RMS.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. Add Receipt Type to User Security Profile

    We have a few receipt types that we would not like some of our users to have access to. For example we have a receipt type called A/R that we use to bill certain guests. However, some of our users are using this for guests that are not setup with terms.

    5 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. Option to Display Nightly Rate in the Shopping Basket on the RMS IBE

    We would like to see the nightly rate in the "Your Stay" basket on the booking engine.

    That is confusing for the guest as the "basket" only shows the total rate and not the nightly rate. We know it shows on the Availabiity Calendar and the Rates dropdowns, but guests may not see those. Needs to display in the "Your Stay" basket also.

    5 votes

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    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  20. Traces/Follow up Function

    Attach a follow up note / task to be completed to a reservation for a specific date or dates. Preferable set up to be similar to the in/out screen where you select the particular date. Also have the capability to allocate it to certain departments.

    I.e Guaranteed early check in for HSK, Call guest when room is ready for FO, Follow up payment for Accounts.

    This is called "traces" in the opera PMS.

    5 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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