RMS User Suggestions
461 results found
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Make invoices more editable eg add room type & remove room number
We are writing to request the addition of a feature that allows us to edit guest invoices or invoice settings.
For us specifically the addition of room types and the removal of room numbers from guest invoices.
Visible room numbers have been causing complications, particularly with guest expectations prior to arrival. This is especially problematic for group bookings and events such as weddings, where guests often assume that the room number shown is fixed and confirmed. This has led to disputes and logistical challenges on-site when changes to room allocations are necessary due to operational needs.
We believe having the…
2 votes -
Remove Deposit field on account column
We would like to be able to remove the deposit and dep req by field from the account column as per phone conversation with your team it has nothing to do if they booking has been paid already or not. Apparently it will always show that amount even if paid which can be confustion for our reception team. It would be great in general to be able to adjust the account column to our needs.
1 vote -
Not allowing bookings to leave short undesirable vacancies
I recently booked event tickets on Ticketmaster and it wouldn't allow me to leave a single vacant seat.
I thought this would be valuable for accommodation so that at a time where a 1 night stay is not desired a booking won't be allowed to be made if it leaves a 1 night gap between it and the departure of the previous booking.
In a way it would be a dynamic software controlled closure to arrival/closure to departure which adapts depending upon the known minimum length of stay and the pre-existing bookings.1 vote -
Out of Service for individual Maintenance Tickets
It would be fantastic to have the ability to control which maintenance orders are included in the occupancy calculation and which ones are not.
Currently, you can switch it for the entire property, but for strata title, when a room is going in or out of the inventory pool it is traditionally made available to sell several weeks in advance to be able to start selling the room, however this starts to skew occupancy immediately.
Also useful for longer term renovations that should not be reported to STR.
1 vote -
Have a way to pre-fill new bookings with info based on "Travel Agent" field
All ATO bookings are currently coming with the correct "Travel Agent" info.
There should be a way to automate things like "Bkg Source", "Meal Plan", "Hide Rate On Correspondence", based on what "Travel Agent" the booking is made from.
Some of these can be automated from "Company" field, but that has to also be manually put into the system, when I'm trying to have to make a minimum user input possible.
Thank you!
3 votes -
categorise special events with a set colour
Would be good to be able to have a category for special events to chose, which would then associate a specific colour for it so it's easily identified at the top of a chart.
For example, school holidays are a grey colour; long weekends are a light purple.
Being able to categorise and have that set against a special event grouping would make it a more efficient use of that function for easy visibility for all users.
1 vote -
Automated annual expenses to owners
Would be great to have automated annual expense drop onto owner statements.
We already use the monthly frequency, and other options under EOM expenses, but it would be useful to have yearly as an option, as we manually do annual charges through the bulk charges function.
1 vote -
Monies Held In Trust report - ability to customise more
We use the Monies Held In Trust report, and I'm then doing sorting and filtering in the downloaded excel file.
Can there be option to add on extra customisation options especially around grouping in the report selections (there is only apart from the "Sort by" and "Group by"), so that they can be grouped by status, eg cancelled, departed; or by account type, eg client or reservation?
1 vote -
Option for owner to provided updated insurance details & upload new CoC in portal
Just wondering if it's possible as a future enhancement that owners can update their insurance details (expiry date, insurance provider etc) which would fill to the matching fields in their RMS clients?
And it would be great it they could upload the CoC document also, which then records onto their correspondence tab.
Or, have the ability for trigger setup to send an insurance reminder document (we currently do all this manually), with the trigger able to read the date of insurance expiry in the owner client record and fire based upon that date (for example, send 7 days prior to…
1 vote -
Automate filling the 'reason for visit' as business/work field when a Company is selected
Would love to see functionality that connects the Company Field in a reservation with the Reason-For-Visit field so that it could automatically fill based upon a set action
For example, one of our reasons for visit is Business/Work, and often this is tied to the use of the Company field.
There should be a way to have a rule that says: if there is a Company entered, then the reason for visit is Business/Work ; and this fills out the field without having to select anything in the drop down.
2 votes -
Add hyperlink to SMS
Really appreciate seeing all these helpful suggestions - great to know the community is actively sharing ways to improve RMS! I often watch tutorial and feature update videos, and using <a href="https://vidfrom.com/">Vidfrom.com</a> to convert them into YouTube MP3 files lets me listen while multitasking. Super handy when you’re trying to stay up to date!
2 votes -
Charge to travel agent or company after checkout
to be able to add a company or travel agent after the room has been checkedout so that it can be charged to AR
2 votes -
To be able to comment on an invoice that has been raised in the RMS's A/R payment area
This would enable us to include remarks for our Accounts team, enabling them to easily add direct payments in the appropriate RMS area.
Many of our group reservations are paid for by invoice; for instance, they pay a deposit, which our accounts team enters into the A/R. The group then makes a change, so we have to cancel that invoice and issue a new one. This creates confusion because it doesn't reflect the amount they have previously paid.
Another issue is that when they have paid in full and then modify the reservation, we have to cancel the invoices once…
3 votes -
Include / Exclude Triggered Correspondence based on Billing Category
There is currently ability to include or exclude triggered correspondence based on category, but we will like to include or exclude based on billing category.
Regards
2 votes -
Assets Maintenence - Add Report for Assets
Currently you can only print a PDF of the menu view which is limiting as it does not show all the fields for the Asset and has limited search/filter options.
It would be great to have a report that would have options for Property and Asset Type and then show at least the following information.
-Description
-Code
-Asset Type
-Asset Sub Type
-Associated To
-Model Name
-Serial No
-Manufacturer Warranty End
-Value New
-NotesAll fields available for printing would be ideal.
Being able to export this list to CSV and Excel would be beneficial.
We are an Enterprise User…
1 vote -
Assets - Add Filter for Property
As an Enterprise User all Assets for all properties are listed in this view. It would be beneficial to have a property filter to return results based on the selected property. It's confusing for other lodges to see Assets for Other Lodges here. Currently we need a prefix code in the asset description so we can filter results.
The results could then be printed.1 vote -
Reservation Search - Add Pencil Status as Default Status to Search
When doing a Reservation Search a number of Reservation Status are checked as default status to search by. We would like to see Pencil reservations added to this list.
2 votes -
PayPal on the Booking Engine
It would be great to offer PayPal as a payment option via RMSPay on the Booking Engine. The ability for guests to not only use PayPay but take advantage of Pay in 4 options would be ideal.
2 votes -
1 vote
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Form Letters Merge Field to Calculate Rate for Upgraded Room Type
Upgrading rooms is a useful way to increase income, particularly during the quieter periods.
It would be great to have a merge field that would recalculate the total tariff based on a different room type. The merge field would need to include a parameter to indicate the room type to be calculated.
This way we could quickly offer upgrades in our standard letters, alone the lines of.
Thinking of upgrading your room? A Superior King Room for your «rNights» stay would be a total cost of $«rUpgradeTariff(12)». This compares to your current room type costing $«rTotalTariff». Contact us today to…
2 votes
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