RMS User Suggestions
351 results found
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Master Name Listing Report
I would like the master name listing report to have date range filter so that you can use it to forecast groups that are not under allotment
3 votes -
Room List not showing Categories that are set to Site (Instead of Accommodation)
Ref. ticket-ID: 43610
1 vote -
Removing the balance for all online travel agents on the guest portal
Guest portal -
Currently there is a balance/deposit owning for guests on their guest portal for their reservation & if they have paid booking.com/ expedia directly sometimes they look at this balance & think they still owe money to us - so they PAY NOW. This then is an issue for us as we have to refund the money back to the guest (as they have paid the online travel agent directly) & we are then stung with the commision fee to the payment merchant for the refund. Sometimes it can be anywhere from $20-$50 for the fee. Really needs…1 vote -
High Bill
The ability to include master reservation in the high bill report
1 vote -
Be able to select and move multiple charges at once
If a room has parking that is meant to be on Extras 2 and they have been in for 10 nights. Instead of having to move one at a time you could highlight multiple and move multiple
1 vote -
mobile number Digits in India
In India the time of making a reservation by the hotel staff. For mobile numbers there should be a limit of only 10 digits, if by mistake it is more than 10 digits it should show the error,
Also, there should be a mandate to select the country code at the time of making a reservation by the hotel staff.1 vote -
Bulk Send Receipts from Charge Credit Card Page
The bulk credit card payments feature is wonderful! In addition to that feature, it would be great if there were a bulk way to send receipts to specific guests rather than going individually from the Charge Credit Card page or using Statements (reports -> accounting -> statements), where you can only have the option to send to all guests.
1 vote -
budget
There should be the option of putting ARR and occupancy percentage for each room category for budget, accordingly system should calculate the total revenue and room nights budgeted.
1 vote -
Add trigger rule option for changing arrival or departure date of booking
It would be good to have a new trigger rule option that can fire when the arrival or departure date of a booking is changed.
That was the guest can receive an updated booking confirmation based on arriving a day earlier for example, and they can automatically receive the new confirmation by email or SMS.
Currently the only option to use for this functionality is when you click save on a booking, which could be for a variety of reasons, so having a specific date change trigger would be handy.
1 vote -
Receive a notification when a booking is not delivered in RMS/rejected by RMS
Would be helpful to receive error messages and/or emails when a booking is not delivered to RMS for whatever reason. As otherwise we will have no idea a booking has failed to deliver/has not been made in RMS. This has now happened with us twice where the booking was valid on booking.com extranet but we did not receive any email notification about the booking being made, nor did we receive any error notification that the booking has failed to integrate with our PMS channel
2 votes -
Make Occupancy & Time Based Dynamic Rates work together.
Make Occupancy & Time Based Dynamic Rates work together.
Currently RMS will only allow one or the other. RMS goes a bit haywire if both are setup. Prices do not adjust and rooms appear sold out on some OTA's
Example of use: We have a self check-in and booking kiosk where Walk-ins can make their own booking onsite, pay and collect their key. I would like the time based price to adjust prices up $60 at 10pm. Where else can they get a room at that time of night? An extra premium to be charged after hours. This on it's…
1 vote -
Overdue Deposit List - Hyperlink
Would appreciate the reservation number (master or sibling) being a hyperlink on the Overdue Deposit List report, same as on the Debtors Ledger report.
1 vote -
Different users on an account to be able to save their own lists of favourite sundries
I recently discovered I could add favorites to my sundries last that comes up when I am loading checksheets.
The upshot of this is that I can just click on each item and add numbers rather than typing in name and scrolling, thus saving time. I also group items that costs the same together so I have less lines to add.
My question is this - can each user have a seperate list of favorites specific to them to help speed up their process. eg under mystays we currently have 7 GEMs with items specific to them for their houses,…1 vote -
Best Practices for Managing Inventory with RMS Cloud
I recently started using RMS Cloud for inventory management, and I'm looking for advice on the best ways to organize and track stock levels efficiently. Are there specific features or workflows that you’ve found helpful in minimizing errors or keeping an accurate count? Any insights from experienced users would be fantastic! level devil 2
1 vote -
How to Set Up Automated Reports in RMS Cloud?
I've been trying to streamline reporting for my team and wondered if anyone has experience with setting up automated reports in RMS Cloud? I’d like to send daily or weekly summaries without manual intervention. Is there a way to do this directly in RMS, or would I need to use an external tool? Any tips on best practices for this would be appreciated! ragdoll hit
1 vote -
late checkout full automation
Newbook has the facility where it will recognise if the site or cabin is available the next day and send an automated text to the guest to offer a late checkout. The guest can then respond with a particular response, this will then activate for a charge to be raised and then park staff will charge the credit card on file. Would be great to see RMS have a similar option.
1 vote -
Notification when pencil reservation expire
Could the reservation screen please feature a "Pencil Button" next to the Quote & Confirm buttons? The consumer never begins the inquiry with "can you please pencil me in" since they often wait until you have all of their information before you ask for a deposit. Instead, they ask, "Can I get back to you with that or can you just pencil me in drift boss?"
1 vote -
Add new Out of Service Permissions
We would like out of service to be a separate security from the maintenance section so we can give access to out of service and not maintenance as a whole section.
1 vote -
Add Custom Images to Guest Portal
We'd really like the option to remove the category images and replace with a standard background image just for the guest portal. We don't want a carousel of images which is quite distracting for a guest.
1 vote -
Create Arrival Pack Labels report
RMS currently provides label functionality within Report Writer. For us, this is a GDPR risk. Giving Front Desk teams the ability to run Labels for their Arrival Packs on a daily basis within a section of the system that has functionality that could easily be used to send SMS/Form Letters to guest records from any area of the business e.g. owners/other parks/wrong guests is a huge data breach risk.
Our Front Desk teams do not understand Report Writer, nor should they. This should be administrator/marketing access only. Creating a report based on the Labels feature would be more in line…
2 votes
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