RMS User Suggestions
434 results found
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Transfer all oustanding payments to master account
Add a feature that allows all outstanding payments to be transferred to a designated master account with 1–2 clicks. This would significant
4 votes -
When adjusting the reservation or recalculating the rate, the dynamic rate toggle
The option to activate or deactivate dynamic pricing while relocating a reservation or making other price adjustments. For instance, a visitor currently has a three-night reservation without dynamic pricing. You recreate the rate when they wish to add a night, and dynamic pricing is then activated based on occupancy. Since those nights have already been confirmed at that non-dynamic price, we don't want dynamic pricing to apply to those that have already been reserved.
3 votes -
Alert Users When Another User Is Editing the Same Reservation
Currently, multiple users can edit the same reservation simultaneously without any warnings. This often leads to conflicting changes or accidental overwrites, causing confusion and double-entry issues.
Thanks advances,
stickman hook2 votes -
Have an email/sms alert & log that shows unset triggered and WHY it didnt send.
We rely heavily on triggered emails and sms to give clients check in information and there is no alert system to show clients have not received booking confirmation, entrance instructions or anything else. When there is an error it just shows red as not sent but no information on why it hasnt sent.
7 votes -
Have a way to pre-fill new bookings with info based on "Travel Agent" field
All ATO bookings are currently coming with the correct "Travel Agent" info.
There should be a way to automate things like "Bkg Source", "Meal Plan", "Hide Rate On Correspondence", based on what "Travel Agent" the booking is made from.
Some of these can be automated from "Company" field, but that has to also be manually put into the system, when I'm trying to have to make a minimum user input possible.
Thank you!
3 votes -
Add Scheduled Automated SMS/Email Reminders for Bookings
It would be extremely helpful if RMS allowed us to schedule automatic SMS or email reminders to guests at set intervals before arrival or after departure. For example, sending a “Your booking is in 3 days” message with check-in details, or a “Thank you for staying” message with a feedback survey.
Currently, we have to manually send these reminders, which is time-consuming and prone to errors. Automated reminders would improve efficiency, ensure consistent communication, and provide guests with a better overall experience.
Thanks for reading!2 votes -
The ability to customise if a field is mandatory for a specific category
Certain booking types require additional information such as reference numbers from 3rd party sites, the ability to make a field mandatory for a specific booking category would be helpful in ensuring all required data is entered.
2 votes -
RMS Transparency in roadmap & user expectations
By publishing a development roadmap, RMS informs users of the ideas that are being considered, evaluated, and developed as well as the reasons behind the rejection or delay of some ideas. Feedback user suggestion platforms are not limited to RMS systems; evaluate how well they manage, react to, and frequently incorporate user suggestions.
Best practices include segmenting feedback by customer type, prioritizing depending on return on investment, and testing features on a small user base before releasing them to a larger audience. A thrilling arcade game set in a world with imaginative and colorful geometry is geometry dash. In…
1 vote -
Make invoices more editable eg add room type & remove room number
We are writing to request the addition of a feature that allows us to edit guest invoices or invoice settings.
For us specifically the addition of room types and the removal of room numbers from guest invoices.
Visible room numbers have been causing complications, particularly with guest expectations prior to arrival. This is especially problematic for group bookings and events such as weddings, where guests often assume that the room number shown is fixed and confirmed. This has led to disputes and logistical challenges on-site when changes to room allocations are necessary due to operational needs.
We believe having the…
2 votes -
Include a tokenization option on the receipt screen.
On the receipt screen, provide the option to tokenize the credit card when it is used for the first time. It would save one or two steps, particularly when dealing with inexperienced operators or when you're pressed for time to accept the payment. Tokenization would eliminate the need for a unique action.
Sincerely,
2 votes -
Dynamic rate toggle when recalculating rate or changing reservation
Ability to engage to disengage dynamic pricing when you are moving a reservation or otherwise updating pricing. For example, a guest has three nights currently booked with no dynamic pricing. They want to add a night, you recreate the rate, and now dynamic pricing is triggered based on occupancy. We don't want to dynamic pricing to trigger on the nights already-reserved as they have already been confirmed at that non-dynamic price.
3 votes -
More options for dashboard customization.
Can you please consider adding more options for the dashboard. It is great to have but need more options to give us what we need to see quickly on a daily basis. I would love to have the option to have the Debtor's Ledger in a pie graph form showing 30/60/90. I would also like to see the occupancy in a pie graph with the option to choose from the different site types. Lastly, I love that it shows the In House number but would love to see it have the ability to see the number of sites as well;…
1 vote -
BillRoomType automatically defaults to RoomType on reservation creation.
It would be handy to have a setting allowing the BillRoomType reservation field to automatically default to the Room Type reservation field when a booking is first created/generated.
Our property has many identical apartments that for online inventory purposes have to be listed separately as One-Bedroom or Two-Bedroom Apartments. We can adjust these manually for availability by setting BillRoomType to the desired configuration (for rate correction) and setting requirements for housekeeping (ie. Lock/Unlock 2nd Bedroom).
Currently when we issue confirmation (form) letters, we reference the Room Type field for rate adjustment and have to remember to manually adjust this on…
1 vote -
I would like Merge Field for the number of occupants on a reservation
Currently there are merge fields number of adults, children or infants, but not a merge field simple for the total number of guests in a room/area reservation. Please add this Merge Field.
1 vote -
Option for Direct Deposit to be weekly, fortnightly as well as monthly
Currently, the direct deposit system only allows for monthly payments. It would be very helpful if weekly and fortnightly payment options could also be made available, as this would provide greater flexibility and better align with how many people budget their income.
1 vote -
Automate filling the 'reason for visit' as business/work field when a Company is selected
Would love to see functionality that connects the Company Field in a reservation with the Reason-For-Visit field so that it could automatically fill based upon a set action
For example, one of our reasons for visit is Business/Work, and often this is tied to the use of the Company field.
There should be a way to have a rule that says: if there is a Company entered, then the reason for visit is Business/Work ; and this fills out the field without having to select anything in the drop down.
2 votes -
Adding Nationality column in In/Out movements (Checked out)
It would be good to add the Nationality column as part of client's details who checked out. It's included in arriving and In House Client so why not in Checked out? It would be good to know the nationalities who booked with us in the past and can be used for geomarketing campaigns.
2 votes -
Add hyperlink to SMS
Really appreciate seeing all these helpful suggestions - great to know the community is actively sharing ways to improve RMS! I often watch tutorial and feature update videos, and using <a href="https://vidfrom.com/">Vidfrom.com</a> to convert them into YouTube MP3 files lets me listen while multitasking. Super handy when you’re trying to stay up to date!
2 votes -
RMS Pay Transaction Activity to be included in the Reservation Audit Trail
It would be beneficial to include RMS Pay Transaction Activity in the Audit Trail. For example when a credit card token is created, when a charge is processed, when a pre-authorisation is released; Currently there is no record of this on the reservation of guest profile audit trail.
3 votes -
Do NOT show rates for Unavailable rooms on the NEW 2025 IBE
According to RMS support, the new IBE shows "Starting at" rates for UNAVAILABLE rooms "by design". What? Why ? This is a terrible "design" that serves no purpose whatsoever and only adds to confusion and aggravation of guests (and properties). Unavailable rooms simply should NOT have "starting at" rates shown. Easy.
For us, any given night a room can be either basic (hotel only) or All-Inclusive where the rate for you and a guest could be $165 or $500 (your choice). So, we now have guests with reservations who are checking rates. They are booked for $500 (All-Inclusive), see the…
1 vote
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