RMS User Suggestions
476 results found
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Improve Arrival Date and Pricing Adjustment Logic in RMS Cloud
In the current version of RMS Cloud, it is possible to change the arrival date for guests, but this adjustment does not affect the pricing for their stay. This limitation creates a significant issue for properties managing guests with varied lengths of stay within the same booking period.
Currently, there is no automated pricing adjustment that reflects this type of arrangement. Guests are still charged the full price based on the original check-in and check-out dates, even though they are not occupying the room for the entire duration. This leads to the following:
This situation forces us to manually adjust…
5 votes -
Mandatory mobile prefix number field
Can we please consider making the field for mobile prefix number mandatory? This will assist with further client engagement.
3 votes -
Transfer all oustanding payments to master account
Add a feature that allows all outstanding payments to be transferred to a designated master account with 1–2 clicks. This would significant
6 votes -
Rates on stop sell to not show within a booking under tariff type
Rates on stop sell to not show within a booking under tariff type.
Currently if a rate has a stop sell on it still shows within the booking itself.
You can click + when creating a new booking which resolves this issue, however if you ever need to make an amendment to any bookings the rate type will remain in the booking under tariff type even though it has a stop sell on. This can cause confusion with staff.2 votes -
We would like to check if RMS has any feature or restriction that can ensure residents upload a clear passport image during the online pre-r
Specifically, is there a way to make the system prompt users to position their passport exactly within a camera frame or guide box before uploading? We have encountered several cases where the uploaded passport images were unclear, making it difficult for our team to verify the documents.
Alternatively, is there another method to ensure only clear images are accepted during online pre-registration?2 votes -
QR code generator in Form Letters
Under Setup → Correspondence → Form Letters, it would be very valuable to have a QR code generator on the template / WYSIWYG editor. We can add images, links, and interactive elements, but not QR codes. We want to take one of the merge fields and turn it into a QR code.
2 votes -
Add Security Profile to SMS Templates
Currently, any user can override an SMS template and enter any text they wish. Request to add a security profile setting for the ability to modify SMS templates from a reservation and In/Out Movements screen so that only certain users can modify pre-existing templates.
2 votes -
Add “Auto‑Adjust Seasonal Rate Validity” Feature for RMS Cloud
I’d like to suggest a new feature that would allow users to set automatic seasonal rate validity periods directly within RMS Cloud. Currently, rate access for corporate or negotiated rates remains active until manually removed, which can be time‑consuming when managing changing seasonal agreements and negotiated rates. By enabling a start and end date for rate validity, the system could automatically enable or disable rates based on the defined period, reducing manual updates and improving accuracy in rate management. This wheelie life enhancement would be especially helpful for properties that frequently adjust rates across peak and off‑peak seasons and would…
1 vote -
How do you handle guest feedback that comes in after checkout in RMS Cloud?
Hi everyone,
I’m looking for some advice from other RMS Cloud users. We often receive guest feedback a few days after checkout (usually by email or review platforms), and I’m not sure what the best way is to record or link this feedback inside RMS Cloud.
Do you log it manually under the guest profile, attach it to the reservation, or manage it outside the system entirely? I’d like to keep things organized without creating duplicate records. Any practical workflows or tips would be really helpful.
Thanks!
google baseball0 votes -
Ability to manually sort Areas or Sites display order in Booking Chart
In the Booking Chart (and Rate Manager), the ability to manually sort site display order would be great! We us the Booking Chart in View By "Site (by Site Type Display Order) Collapsable" (misspelled in RMS). Under each Category (Site Type), the Areas (Sites) are listed numerically. Because our sites don't go 1 to 50, there are letters and dashes involved, it would be great if we could manually sort the Areas (Sites). It works if you change the Booking Chart Option to View By "Site (By Site Display Order)", but then you lose the Categories (Site Type). You can…
1 vote -
Improve Notifications & Task Automation
Suggest adding customizable notifications (email/SMS/in-app) based on department and booking status, along with the ability to automatically trigger recurring tasks (e.g., housekeeping reminders, maintenance, guest follow-ups). This feature would reduce manual work, prevent missed actions, and boost daily operational efficiency.
1 vote -
Request for Review and Improvement of RMS Adria Scan Document Scanning Process
Hi Support,
We would like to check if the document scanning process in RMS can be simplified.
Currently, we are using the Adria Scan module to scan guests’ ID cards, passports, or driving licences into RMS. In most cases, a single reservation includes multiple guests. Before scanning, we are required to manually create the corresponding number of guest profiles, click Save, and wait for the system to update before scanning can begin.
After that, we need to enter each guest profile individually to scan the document, click Save, wait for RMS to update the data, exit the guest page, and…1 vote -
Improve Reporting & Dashboard Customization for Daily Operations
Hello RMS team,
First of all, thank you for continuously improving RMS Cloud. We’ve been using RMS for daily property operations and truly appreciate its flexibility and wide range of features.
One area I’d like to suggest for improvement is reporting and dashboard customization. While the existing reports are useful, it would be great to have:
More customizable dashboard widgets (KPIs, occupancy, revenue, housekeeping status, etc.)
The ability to save and share custom report templates across staff roles
Faster access to frequently used reports without navigating multiple menus
Optional visual summaries (charts/graphs) for quick decision-making
These enhancements would help managers…
1 vote -
Guest to select preferred language of correspondance
We need an optional field on IBE to allow guest to choose preferred language of correspondance. This "correspondance language" field should then become available to triggers SMS or Email correspondance based on the language selected by the guest. This will remove the use of having long bilingual or trilingual form letters and SMS. The property will be able to automatically send a French confirmation letter to a guest who choose this language in the booking process for example. This feature is very common.
1 vote -
MLOS restriction on orphan dates that is automatically released
When occupancy on nearby days encapsulates the availabilities to a shorter duration than the MLOS, there is an option to allow (or not) RMS to automatically release MLOS constraints. For instance, if July 22nd falls under a two-night MLOS, I want RMS to instantly lift this restriction if any other reservations are made for July 23rd and 21st. Managers can turn on the auto-release feature if they don't want to miss reservations for that reason.
1 vote -
Add channel connection to Glamping Hub
Add Glamping Hub as OTA connection
1 vote -
Auto-release MLOS restriction on orphan dates
An option to allow ( or not ) RMS to release automatically MLOS restrictions when occupancy on surrounding dates encapsulate the availabilities to a shorter length than the MLOS. Example, if July 22nd is under a 2 nights MLOS, I want RMS to automatically release this restriction if the 23rd and the 21st got booked by any other reservations. Managers who dont want to miss bookings for that reason can activate the auto-release option.
1 vote -
Please add Trivago as an option in the channel manager.
Please add Trivago as an option in the channel manager.
1 vote -
I would like to create a discount/promo code that is not the tariff name
Currently, a promo code can only be the tariff name. This causes a problem when we want to sell cabin or rooms as 1, 2 or 3 bedroom as the tariff needs to be named 1 bedroom 1 night or 2 bedroom 1 night. This means we can not use a promo code on the IBE for these properties.
Otherwise guests would need to type: 1bedroomPAY3STAY4, instead of just PAY3STAY4.Ideally, you should be able to make the promo code whatever word you want and apply it to the tariffs you want it to work on.
1 vote -
I would like to add 'Requirement' to data window
I would like to be able to show 'Requirements' in the data window when I hover over a res. It is currently not an option to select in customising the Data Window.
It will make it easier to see requirements for a res at a glance instead of going into each booking, or generating the Requirements List.1 vote
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