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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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200 results found

  1. Custom Reservation Statuses & Colours

    Additional booking status which can be customised with the name of the travel agent and colour for the booking charts for confirmed bookings taken by booking agents

    This would allow us to confirm bookings taken by travel agents (eg. Hoseasons) who pay the fees 2 weeks after the customers have left to a different colour other than the confirmed booking colour, which is also used for customers who booked directly with us and paid their money in advance of their arrival. Meaning that when the booking status and surname is selected on the booking chart, we would be able to…

    14 votes

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    11 comments  ·  General  ·  Admin →
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  2. Add Credit Card Transaction Fee Toggle to Direct Payments

    Under Utilities -> Direct Payments -> Charge Credit Card works great to bulk charge guests. But a on and off toggle for "Apply Credit Card Transaction Fee" would make it even better. Right now we apply a credit card transaction fee to all reservations, but not to water and electric charges. The ability to turn off the credit card transaction fee (by security profile - managers and above) would be very helpful. Thanks for speeding up our operations!

    4 votes

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    3 comments  ·  General  ·  Admin →
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  3. Tourplan channel connection

    It would be great if we could RMS could connect with this channel as a number of major inbound/wholesale agents use this channel for making reservations.

    3 votes

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    7 comments  ·  Interfaces  ·  Admin →
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  4. Guest Portal

    Pre Check In > Mandatory information

    Infants are required to enter a mobile number and email address or pre check in cannot proceed.

    Functionality is required to turn this requirement off.

    More functionality is also required for managers to choose the information the require.

    3 votes

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    4 comments  ·  Portals  ·  Admin →
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  5. Add Search by Guest Name to Balance Transfer and Charge Transfer

    Ability to search guest names in credit and balance transfer function

    I would like the ability to search for guest firts name and last name in the credit and balance transfer functions to avoid having to first seperatly find the account number and then come back to this function to perform the transfer.

    3 votes

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  6. I would like the Travel Agent Commission Report to calculate correctly

    It would be so very helpful if the Travel Agent commission report would calculate the commission owed to the Agent on the amount actually paid by the guest. Presently if a discount is applied to the accommodation base rate, the Travel Agent commission is calculated on the full amount, not the discounted amount. Ideally the report and the agent's invoice would match!

    1 vote

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    1 comment  ·  Reports  ·  Admin →
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  7. Add Next Arrival in Area on the Clean Screen Task View

    See next arrival on task view, so that we can allocate prioritized rooms

    on the clean screen it would be great to see next arrival on the task view, this would make it easier to allocate prioritized rooms to staff.

    we can now see it in the area view, but we need to write down the rooms to prioritize before switching to task view to allocate

    3 votes

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  8. Expand Payment Gateway Partnerships- Need CommBank "Simplify"

    Please consider adding "Simplify" as a payment gateway as it is designed for small businesses with a flat fee per transaction. It is the new version of CommWeb

    1 vote

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    1 comment  ·  Portals  ·  Admin →
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  9. Qantas / Jetstar Virtual Credit Card to drop into RMS

    Currently, Qantas / Jetstar bookings don't have the VCC's drop into the system. Have them drop into RMS

    4 votes

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  10. Pan Pacific Travel - Channel connection

    Add the Pan Pacific Travel - Channel connection

    2 votes

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    0 comments  ·  Interfaces  ·  Admin →
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  11. Portal link able to be sent to added guests on a reservation and to have their own account not reservation account

    We are a ride park which requires all adult guests to agree to and sign their own legal documents before arrival at the park. Also these additional guests would need their own account to pay for their own riding fees etc
    We cannot use the additional guest feature in RMS reservations because it sends the link to the main guests portal not the additional guests portal and does not allow for them to have their own account
    Is there a way you can make it so each additional guest can receive a link to their own guest portal and have…

    1 vote

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    0 comments  ·  General  ·  Admin →
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  12. Occupancy by Category/Area Attribute Report

    Report on occupancy based on an attribute

    Create a report that will give occupancy rates based on an attribute. I would like to know if our sites with a specific attribute get more rentals than others.

    1 vote

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    2 comments  ·  Reports  ·  Admin →
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  13. Option for 'advanced property selection' on the in/out screen and booking chart.

    Option for 'advanced property selection' (view multiple properties at once, like you can on tariff manager) on the in/out screen and booking chart.

    1 vote

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  14. Advanced Housekeeping Tasks

    Automatically calculate when rooms are DEEP/FULL cleans based on # of nights occupied. i.e. full linen/quilts/protectors every 5th night


    Would be good if RMS housekeeping tasks could automatically tell us when we deep clean rooms after X amount of nights occupied (i.e. 3x 1 night stays+2 night stays - we would change on the 5th night that room has been used). We currently manually have a register for each room in our property, that we mark out every 5th night the room is used, it gets a FULL linen change i.e. duvets, mattress & pillow protectors.
    If this was a…

    2 votes

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  15. Re-Activate the "Global" Search Function!

    For some reason the Global Search button was switched off. Please turn it back on! Such a simple one step process to search for clients or reservations. Now the process is over complicated!

    1 vote

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  16. To remove the word 'booking' from the enquiry process

    I use RMS for as an enquiry system, not for direct booking. I like to approve all bookings before confirmation. The wording throughout the enquiry process refers to a booking which is ambiguous and confusing for the customer. I would like the ability to change the wording myself in the booking/enquiry process.

    1 vote

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  17. Online group bookings entering each units guest details at the time of booking

    Group bookings online, make guests enter the correct information of the person staying in that unit. When booking for example 4 sites online, it mirrors the main guest booking. In reality the guest cannot physically stay in 4 different units. It would be nice for all information to be collected at the time of booking, if adding a unit insert guest details, reservation details with number of adults and kids etc. Then continue on with the booking.

    1 vote

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    0 comments  ·  General  ·  Admin →
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  18. Scan barcodes to search through extras quicker.

    It would make adding new inventory received much faster if you could scan the barcode to search for that specific item within extras rather than having to scroll or type in the name. Would streamline the process of adding inventory to take much less time.

    1 vote

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    0 comments  ·  General  ·  Admin →
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  19. Security profile Grouping

    It would be better if there's a grouping per security profile in which we can include/exclude users to a certain security profile. As of now what we can do is define each user's account on the user information menu.

    1 vote

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  20. Mobile Version Guest Signature, ID Scanning and Registration card details.

    I would like to request for a mobile version improvement. It would be better if there's a feature for Guest signature, ID Scanning on it.

    1 vote

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    0 comments  ·  Portals  ·  Admin →
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