RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. To be able to process Blind Refunds with CC Token on file

    Currently if you need to process a blind refund you have to have the full card details. 99.99% of the time they exist as a token on file but currently you can't use that token to process the blind refund. Understanding blind refunds shouldn't be the default setting for refunding people, sometimes they are inevitable, and it makes an already insecure process more insecure by having to acquire the CC information again rather than using the secure information already on file.

    4 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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  2. RMS POS Payment transfer to RMS PMS needs to allow for more payment types

    We have found that the ability to map different payment types in the RMS POS (SwiftPOS) system to Payment types in RMS 9+ is very limited.

    We are wanting to map Gift Vouchers in the RMS POS system to a different Payment type in RMS 9+ such as "gift vouchers", but we cannot. Only allows EFTPOS/Credit Card, Cash and Direct Credit - very limiting and inflexible.

    The default for RMS techs is to setup POS Gift vouchers to "CASH" type in RMS 9+, which is very wrong. Needs to go elsewhere so we can tack vouchers in our Balance sheet,…

    1 vote

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  3. Make Rate Manager more user friendly

    The current iteration of Rate Manager is extremely clunky, especially the Control panel. Suggest developers look at Site Minder as an example of a clean, modern and most importantly, USER FRIENDLY, interface that is simple to use but has all the features needed. In my opinion, the RMS Rate Manager was designed by people who don't have to use the feature on a daily basis.

    4 votes

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    1 comment  ·  Channel Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  4. I would like to be able to change the formatting/wording on email refund so it is received better by our guests.

    The wording in the body of the email is very plain.
    No logo. no contact number. no park signature.

    2 votes

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  5. Enable use of a card swiper with tablet during digital check-in to capture their credit card number; vs manually typing it in.

    During the digital check in process guests are using a tablet. Step three requires a credit card, if they need to enter a new one in they have to manually enter it; and the drop down menu for the card expiration date is very difficult to get correct with fingers. It would be much more convenient to just have the guest swipe their card on the tablet. It would decrease check-in time as well.

    3 votes

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  6. In House Balances Report Enhancements

    Please add Payment mode, company and travel agent columns to mitigate the need to manually enter each reservation daily to ensure all inhouse guest have paid/ have someone looking after their Bill (TA or company or CCD chargeback).

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  7. Arrivals list enhancement

    Can we have company/TA, rate type and payment mode added to this report?
    Will mitigate the need to investigate individual booking manually each morning.

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  8. Departure list enhancements

    Can we have payment mode and Company/TA added, rate type and payment mode added to the Departure List?
    That way if it is a Accom to Agent we don't need to go inside the booking to investigate we can see it all on one page and investigate only a few a day investigate.

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  9. POS Lite Receipts Customisation

    Currently, the POS Lite receipts are not customisable and they print the same Terms and Conditions as a normal receipt related to a booking payment. Ts and Cs for POS sales are not required as these are typically cash sales that are not sent to a reservation.

    Customers ask for Tax invoices from time to time.

    1. POS Lite receipts should be a different layout
    2. Need to be able to print "tax invoice" with GST properly handled.
    1 vote

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    0 comments  ·  Modules  ·  Flag idea as inappropriate…  ·  Admin →

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  10. One login for multiple RMS Client IDs

    I support multiple RMS sites and have multiple logins - 1 per Client ID. I log in and out multiple times per day which is frustrating and time consuming.

    I want to be able to log in once, and then quick switch between which Client ID I have active. I could have different security profiles in each Client ID which are active when I switch.

    Please implement this it will make life so much easier.

    1 vote

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Adjustable Speed for Image Carousel (IBE)

    Ability for customers to pause/stop rolling images on IBE. Few complaints from saying that it has triggered their epilepsy/fits.

    2 votes

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    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  12. I would like the mandatory fields have a minimum requirement and exclusion of some combinations.

    the Mandatory fields are being filled out with . or na or n/a or TBA. Could these fields be excluded and not allow the user to save if these have been entered.

    1 vote

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  13. Present professional looking quotations

    Would love to spit out pretty looking quotes like how the IBE screens look, so you can attach via PDF or copy and paste into an email. With some pictures and room information, and pretty clear dates for a quote. Even a Quote Number if they want to book.

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Reduce font size on email notifications to reduce paper wastage when printing

    Emails currently print in very large font wasting much paper.

    1 vote

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    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  15. I would like to be able to visually represent Stop Sells in the Booking Chart

    When a stop sell is loaded, I would like this to be highlighted in the booking chart (not using maintenance feature or special events tab).

    4 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  16. Top Commercial Real Estate Brokerage Firm

    Need a top Commercial Real Estate Brokerage firm to support your real estate business? Choose SVN Infinity. We are a full service commercial real estate firm that can assist our clients regionally and nationally through our SVN global partnership. Our team of experts provide end-to-end real estate services.
    https://svninfinity.com/brokerage-commercial-real-estate-services/

    1 vote

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  17. Be able to load rate restrictions that still allow room moves

    I want to restrict a rate plan from being booked any more due to occupancy but I have found that I can't, as if a guest needs to move to another slip it is not possible without selecting a different rate plan. Therefore the restrictions are un-usable as is. Would like to allow room/slip moves if a rate plan is restricted so that I can use this feature.

    1 vote

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  18. Be able to run a report on future promotions booked

    Currently I can only see what booked promotions are in-house or in the past. I'd like to see how many I have booked in the future. It is imperative to be able to see how a campaign is performing prior to completion. Currently I'm running a new promotion spanning out 6 months. I have no idea if I have booked any until they have departed. Difficult to report on to ownership, marketing team etc

    1 vote

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  19. Highlight or Bold Text in Notes

    We would like the notes to have the option to be Highlighted or Bolded.

    1 vote

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  20. The Res Column does not look to RV options when in the Res screen of RMS when assigning Sites at the property level.

    Not allowing a site change if Rv critiria's are not respected. It should send a red flag.

    1 vote

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