RMS User Suggestions
433 results found
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How Are You Handling Multi-Property Reporting in RMS Cloud?
Hi everyone,
We’ve been using RMS Cloud for a few months now to manage multiple properties, and overall it's been a good experience. However, we’re starting to run into some limitations when it comes to consolidated reporting across multiple properties.
Specifically, I’m looking for insights or suggestions on:
How you generate reports that give you a snapshot across all properties (occupancy, revenue, performance, etc.)
Whether you’re using any third-party integrations or exporting data to tools like Power BI or Excel for deeper analysis
Any tips on configuring custom reports within RMS itself to simplify this process
And if RMS plans…
1 vote -
Housekeeping reset "Yes" on extension doesn't change modified housekeeping schedules
Since RMS has "fixed" the bug of saying no on extension to not move the departure date, a lot of our guests who have their rooms extended and a specific schedule for their booking because of long stay etc. have had their departure clean missed. so now housekeeping doesnt get the task a lot of the time since we extend rooms so much - plus then when we extend rooms the prompt to reset housekeeping comes up we say no because we have a schedule specific to that guest for their extended stay.
So if RMS doesnt want to change…1 vote -
Add a tick box to remove VOIDS from REPORTS
VOIDS should be removed from the reports as it drives accounting department nuts and really doesn't need to be there. Also causes more paper when you need to print. Thanks
2 votes -
clean status
In the Audit Trail, it would beneficial to view what Clean Status the room was when it was checked in to on the system. E.g. marked 'arrived' and clean status was 'dirty/clean/inspect'. This would help when identifying user error if a room was accidently checked into a dirty room.
1 vote -
Need group res creation possible even if "last minute rate" setting active
Need last minute rate setting active to prevent bookings from under current guests who rebook for following year. New update to RMS prevents ability to use the "+" button in an existing res to create a group res for next-year reservations with "last minute rate" setting active. Need in-house ability to make these group reservations. Current workaround is via the booking chart or adding existing res, but this is a pain.
1 vote -
Guest Search results should bring up reservation number/history on results page
When you look up someone under guest search it doesn't show their current reservation so you have to click on their info and then to history to get to it. Unnecessary. Also, should allow more customization for the fields that pop up on the search results.
1 vote -
Pre Check In Status section added to filters In/Out Movement Screen
Add Arrivals Pre Checked In filter to in/out movement screen (like we have for expected arrivals, checked in, in house guests etc.) so pre check in guests can be prioritized at check in. Currently there is no report or in/out screen area where only pre check in guests are listed.
3 votes -
Enhanced Multi-Property Dashboard with Cross-Property Reporting
As a user managing multiple properties within RMS Cloud, it would be incredibly helpful to have an enhanced multi-property dashboard that offers centralized access to cross-property reporting, real-time performance metrics, and combined occupancy data.
Currently, navigating between properties and manually pulling individual reports can be time-consuming. Having a unified view would improve operational efficiency and provide better insight for corporate-level management.
1 vote -
The Owner Bank Details field should be cleared of special characters.
In the Owners Bank Account field, disable the usage of special characters. Recently, we encountered an ABA file that kept failing to upload to the bank. We were simply receiving the error that a line included too many characters. We discovered one errant apostrophe after spending hours and hours removing the letters in this area. This character is not acceptable to the bank.
Thanks,
1 vote -
Remove Deposit field on account column
We would like to be able to remove the deposit and dep req by field from the account column as per phone conversation with your team it has nothing to do if they booking has been paid already or not. Apparently it will always show that amount even if paid which can be confustion for our reception team. It would be great in general to be able to adjust the account column to our needs.
1 vote -
Not allowing bookings to leave short undesirable vacancies
I recently booked event tickets on Ticketmaster and it wouldn't allow me to leave a single vacant seat.
I thought this would be valuable for accommodation so that at a time where a 1 night stay is not desired a booking won't be allowed to be made if it leaves a 1 night gap between it and the departure of the previous booking.
In a way it would be a dynamic software controlled closure to arrival/closure to departure which adapts depending upon the known minimum length of stay and the pre-existing bookings.1 vote -
Out of Service for individual Maintenance Tickets
It would be fantastic to have the ability to control which maintenance orders are included in the occupancy calculation and which ones are not.
Currently, you can switch it for the entire property, but for strata title, when a room is going in or out of the inventory pool it is traditionally made available to sell several weeks in advance to be able to start selling the room, however this starts to skew occupancy immediately.
Also useful for longer term renovations that should not be reported to STR.
1 vote -
Accounts Receivable
In the AR section it would be great if the comment from the general section can be display in the AR section. This will help the finance team to get some quick basic information relating to that AR and if it is outstanding
2 votes -
a button to post sibling accommodation to the master by individual reservation
Post sibling accommodation to the master account on an individual basis. The option is there for 'POS on master' but when wanting to post accommodaiton onto the master you can choose all or nothing. The only work around is by using charge redicrection which is onerous when dealing with multiple bookings.
2 votes -
Time adjustment for allotment
It would be great to be able to change the time for an allotment so it doesnt always run from midnight to midnight
2 votes -
categorise special events with a set colour
Would be good to be able to have a category for special events to chose, which would then associate a specific colour for it so it's easily identified at the top of a chart.
For example, school holidays are a grey colour; long weekends are a light purple.
Being able to categorise and have that set against a special event grouping would make it a more efficient use of that function for easy visibility for all users.
1 vote -
Automated annual expenses to owners
Would be great to have automated annual expense drop onto owner statements.
We already use the monthly frequency, and other options under EOM expenses, but it would be useful to have yearly as an option, as we manually do annual charges through the bulk charges function.
1 vote -
Housekeeping - departure block based on time
We currently have a departure block under Housekeeping for some properties that have longer cleaner, and it's not possible for a same day arrival.
It is an option to add another type departure block that would apply for all properties (whether owner or guest booking) when the departure time is after 12pm, it automatically puts in a departure block so that someone cannot arrive that same day, as it won't be serviced?
For example, an owner booking to 4pm, means a guest cannot arrive that day, and we are manually placing a cleaner block.
1 vote -
Monies Held In Trust report - ability to customise more
We use the Monies Held In Trust report, and I'm then doing sorting and filtering in the downloaded excel file.
Can there be option to add on extra customisation options especially around grouping in the report selections (there is only apart from the "Sort by" and "Group by"), so that they can be grouped by status, eg cancelled, departed; or by account type, eg client or reservation?
1 vote -
Option for owner to provided updated insurance details & upload new CoC in portal
Just wondering if it's possible as a future enhancement that owners can update their insurance details (expiry date, insurance provider etc) which would fill to the matching fields in their RMS clients?
And it would be great it they could upload the CoC document also, which then records onto their correspondence tab.
Or, have the ability for trigger setup to send an insurance reminder document (we currently do all this manually), with the trigger able to read the date of insurance expiry in the owner client record and fire based upon that date (for example, send 7 days prior to…
1 vote
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