RMS User Suggestions
474 results found
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1 vote
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Message Centre - ability to ajust message centre according to user profiles
I created a security profile for our maintenance team as well as Housekeeping Supervisor.
Unfortunately in their message centre it is showing all new bookings and other inboxes, which are absolutely not relevant for them.
Ideally it should only show internal communications and if they have a new job assigned, but there is not option to filter which messages should show for each user profile.It would be great to have a function for this.
1 vote -
I would like the maintenance function to be more user friendly for daily operations
It is great there is a maintenance function, however currently only the desktop version is available on the phone which is very small and hard to read or use on the go. A mobile version is not available.
There is no way for our maintenance team to see that a new job has been posted (like a notificatin sent to their phone for example). We still need to send a message in our group chat instead of just using RMS as a centralised point.
This would be a great function to further develop and make it much more user friendly.
1 vote -
When adjusting the reservation or recalculating the rate, the dynamic rate toggle
The option to activate or deactivate dynamic pricing while relocating a reservation or making other price adjustments. For instance, a visitor currently has a three-night reservation without dynamic pricing. You recreate the rate when they wish to add a night, and dynamic pricing is then activated based on occupancy. Since those nights have already been confirmed at that non-dynamic price, we don't want dynamic pricing to apply to those that have already been reserved.
3 votes -
Capability to queue an arrival
The capability to queue an arrival when a guest physically arrives at the property, even when their assigned room is not yet ready, is essential for managing guest satisfaction. This feature should also reflect on the Housekeepers' reports and screens, as well as the in/out screens used by the front desk staff. It is particularly critical during large arrival days when multiple guests check-in simultaneously, as it enables efficient room management and helps ensure that the needs of guests are met promptly. By having this system in place, staff can effectively track which arrivals are pending room readiness, survival race…
1 vote -
To be able to add Charge Redirection to Payment modes
When adding a payment mode, you should be able have the relevant sundries or charge codes added to that payment mode so that you don't have to add it into charge redirection as well.
1 vote -
Have an email/sms alert & log that shows unset triggered and WHY it didnt send.
We rely heavily on triggered emails and sms to give clients check in information and there is no alert system to show clients have not received booking confirmation, entrance instructions or anything else. When there is an error it just shows red as not sent but no information on why it hasnt sent.
8 votes -
Form Letter Snippets
We have a lot of form letters with contain nearly identical information but with slight variances for specific situations.
If I need to change a section of the letters, I quite often have to modify dozens of templates.
It would be great if the system allowed us to create Form Letter Snippets which could be used as components within form letters.
The big advantage would be maintainability.
1 vote -
Guest Portal - Prevent a Banned Guest from booking online
We operate multiple caravan parks and have a banned guest list of people who are not permitted to enter our facilities. We have just introduced the online booking module, and we wish to prevent a banned guest from being able to make an online booking through the guest portal. If a banned guest was to successfully make a booking online, then our staff would have to manually cancel that booking and make contact with the banned guest to advise them and issue the refund. This loophole is not best practice for the system as further communications with a banned guest…
1 vote -
When a reservation's need is removed, there is no charge.
When we add certain conditions to a reservation, the associated miscellaneous charges will also be automatically posted to the guest account.
This isn't the case, though, when prerequisites are removed. The associated miscellaneous charge will remain in the guest account even if we delete a condition from the "Requirements" section of a reservation. The arduous process of individually removing the various charges requires us to return to the account. Could this please be improved such that the associated sundry fee from guest accounts is automatically removed when requirements are removed?
Geometry Dash Lite1 vote -
Triggered Correspondence – Ability to Target Specific Occupant Configurations
Would like the ability to set up triggers that target specific reservations based on occupant details.
Use Case:
Currently, we have certain forms and information that apply only to specific types of occupants—for example, guests with pets receive pet-related information and a request for pet records. At the moment, we must send these communications to all reservations, even though they are only relevant to a subset (e.g., guests with pets).Requested Functionality:
Enable automated triggers or filters that send communications only to reservations meeting defined criteria, such as having a pet, child, or other occupant attributes.1 vote -
I would like to be able to set up a cancellation rule that allows cancellations AFTER the default check-in time
Many corporate contracts demand same day cancellations and often this can be after the official check-in time of 2pm (eg. 6pm same day CXL). Currently there is no way to set up this rule in RMS.
1 vote -
Housekeeping
Housekeeping Tasks -
When creating a requirement (for example, split beds), it would be helpful to have the option to automatically generate a corresponding task for the housekeeping roster.At present, the requirement appears in the housekeeping report but not in the Housekeeper App. We currently have to enter it manually both as a task and as a requirement, which doubles the work. Automating this process would streamline operations and reduce manual entry errors.
1 vote -
Alert Users When Another User Is Editing the Same Reservation
Currently, multiple users can edit the same reservation simultaneously without any warnings. This often leads to conflicting changes or accidental overwrites, causing confusion and double-entry issues.
Thanks advances,
stickman hook2 votes -
I would like to be able to customise the email body of the AR STATEMENT email
When emailing the AR Statement from the Reports tab of RMS Cloud it only sends an auto generated email with the AR statement. RMS has been updated that you can update the email body of statements sent from guest accounts or tax invoices. However, when sending a full AR statement report for a set time period it will only send a auto generated email body that is not customizable. Having this be a section we can edit will allow business pass on critical information to debtors in one bulk action.
1 vote -
ROOM TYPE PRICE LINK
I hope there is a room type price linking function — where one room type can be set as the base price, and other room types are linked to it. This way, when the base room type’s price is updated, the linked room types’ prices will automatically adjust accordingly
1 vote -
Have a way to pre-fill new bookings with info based on "Travel Agent" field
All ATO bookings are currently coming with the correct "Travel Agent" info.
There should be a way to automate things like "Bkg Source", "Meal Plan", "Hide Rate On Correspondence", based on what "Travel Agent" the booking is made from.
Some of these can be automated from "Company" field, but that has to also be manually put into the system, when I'm trying to have to make a minimum user input possible.
Thank you!
3 votes -
Add Scheduled Automated SMS/Email Reminders for Bookings
It would be extremely helpful if RMS allowed us to schedule automatic SMS or email reminders to guests at set intervals before arrival or after departure. For example, sending a “Your booking is in 3 days” message with check-in details, or a “Thank you for staying” message with a feedback survey.
Currently, we have to manually send these reminders, which is time-consuming and prone to errors. Automated reminders would improve efficiency, ensure consistent communication, and provide guests with a better overall experience.
Thanks for reading!2 votes -
I would like to see "additionals" added to the exclusion list for digital policies.
I would like to see "additionals" added to the exclusion list for digital policies. Currently we can only exclude areas from the triggered correspondance, meaning that guests with bookings on sites (that have not marked a dog/cat as an additional) are still receiving the triggered digital pet policy.
1 vote -
Linen Report by Floor
Report needs to be avaiulable for linen count by floor so that Housekeepers can centrally stack trolleys for each floor with daily linen requirements
1 vote
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