RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Quick stock control invoice entry

    We would like to have the ability to do a stock receipt from invoice on a single form, adding lines and then posting rather than having to find each item manually and add doing the receipt on an item by item basis

    1 vote

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  2. Find Sundry item by barcode

    We would like to be able to find a sundry item by using the barcode reader. We have many sundry items in the park kiosk and it is difficult to find by name.

    1 vote

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  3. Merge Fields for Addon Categories Don't Work

    It would be great if all merge fields were available for AddOns and Addon Categories, so we can send specific information to guests with From Letters and SMS on how to access car parking spaces

    1 vote

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  4. Fix the changes to search bar so it functions as it used too

    the changes to the search bar might be great if your searching for some obscure details but the feature is now useless for what you use it for every day. you cant look anything up any more which is really annoying i have to go search things by date all the time to find a booking instead of being able to bang in a name and have it pop up. you need to be able to put in the surname or christian name of a reservation to find it fast. this change is a backwards step.

    1 vote

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  5. Online Booking - Change 'ADD' inthe booking page to 'BOOK NOW'

    Change 'ADD' in the booking page to 'BOOK NOW' as Guests say the do not want to ADD anything extra they just want to BOOK the room

    3 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  6. Add email to guest as an option on Charge Backs

    Allow option to email the charge back notice to the guest instead of printing and signing. Saves on paper and time.

    1 vote

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  7. I would like guests to see the number of rooms available and to be able to book muliple rooms in one click.

    On the booking screen, guests should be able to see a message EG. ONLY 2 Rooms left.

    Also have the ability to select No. of Rooms.
    Currently guests who want to make a group booking ring us as they can't see if there is availability to book more than one room. They currently add one to cart then get message of no more rooms when trying to add another room to the cart. They have to keep guessing availability until they can get two or more rooms booked for the same time period. Very frustrating for guest experience.

    1 vote

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  8. I would like improved connection with STRIPE

    It would be better not to be taken to stripe to enter details for processing credit cards when entering manual booking. This is a very messy and additional task that should not be necessary.

    1 vote

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  9. Digital Banking Platform To Send Money Abroad

    Send Money to your friends and family worldwide using a single smart moneyHOP banking account. It is a smart, secure, e-payment method with no commissions, that allows you to send money without any doubt. Explore the website to know more.
    https://www.moneyhop.co/blog/

    1 vote

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  10. Have country default to Australia with drop down options to change.

    Have country default to Australia with drop down options to change.

    1 vote

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  11. Mobile version shows $0 at the top and does not clearly state this is the CART. This does not show on the PC verson.

    Mobile version shows $0 at the top and does not clearly state this is the CART. Either remove from the phone version or clearly label this is the CART total.
    Not sure why it is necessary as it just adds confusion.

    1 vote

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  12. I would like guests to select to pay deposit by bank transfer or Credit card

    I would like guests to select to pay deposit by bank transfer or Credit card. If credit card is selected and deposit taken, booking is confirmed. If guest selects bank transfer their booking is pending until changed by hotel when money is seen in the bank account.

    1 vote

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  13. How Do I Come To Know About Cash App Clarence Fee?

    Don’t you need to go anywhere if you are not really aware of Cash App Clarence Fee! At the official Cash App help section, you will be able to determine almost all sorts of charges and fees while using the Cash App services. Apart from that, you will need to contact the Cash App support representatives who will help you to understand each and every thing about the same. So, whenever you come across any query regarding the same, you should go to the help section right now. https://www.cashelpsapp.net/does-cash-app-have-a-clearance-fee/

    1 vote

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  14. sms

    SMS 2 way having an automatic reply trigger for after hours. For example, Front Office is closed from 4p-7a, during that time if a guest texts the number, they receive an automatic reply stating what the property would like to let the guest know. Example, "Thank you for reaching out to us. Our office is currently closed but for any emergencies or immediate needs, please call XXX-XXX-XXXX. Thank you!" Also, being able to hyperlink property website and TripAdvisor links into text messages.

    1 vote

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  15. Implement a quicker way to review and update property rate rules across multiple properties

    The current interface to review and update property rate rules is quite tedious to use when reviewing and updating changes to multiple rates across multiple properties.

    A cleaner interface needs to be developed where you can view and update the details in a table across multiple properties, similar to how rate adjustment are updated.

    1 vote

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  16. I would like PENCIL reservations not to create client profiles.

    At parks we want to be able to hold a spot on the booking chart for a limited amount of time (like pencil res), however we don't want to create a client profile as we haven't collected the persons details yet... and they haven't booked with us before. Example, Steve calls and all we know is his first name and mobile. As we have first name, surname, mobile and email as mandatory fields.. when a pencil res is made we are unable to complete the details. Can we have the ability to do a HOLD reservation, for a limited amount…

    1 vote

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  17. Add "Other Name" to the in/out screen.

    This would make it easier to find a second person sharing a room.

    1 vote

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  18. notification rat

    It would be great if there is a notification for the last room sold for a particular period

    1 vote

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  19. In House Balances Report Enhancements

    Please add Payment mode, company and travel agent columns to mitigate the need to manually enter each reservation daily to ensure all inhouse guest have paid/ have someone looking after their Bill (TA or company or CCD chargeback).

    3 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  20. Prevent guests receiving check in information if credit card details / bond have not been processed

    We send a TC 24 hours before arrival with home access information. If a bond has not been processed guests still receive this.

    A tickbox to choose if they receive this without a bond processed would be excellent for security reasons

    1 vote

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