RMS User Suggestions
465 results found
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Rate Displayed On Booking Chart
It would be great to be able to have an option to have a select rate display at all times on the booking chart, similar to when rates display when you make a reservation. For us, who assign rooms at the time of booking, this would be a huge help for quick revenue management observations. We generally manage rates by room type and being able to see the room type occupancy and the price on the same screen would be great.
19 votes -
Reservation Search - Add Pencil Status as Default Status to Search
When doing a Reservation Search a number of Reservation Status are checked as default status to search by. We would like to see Pencil reservations added to this list.
2 votes -
Option to Adjust Reports for Day of Week
I would like the option for YOY comparison reports to adjust for day of week.
When using pace to analyze holiday weekends or specific weekdays in the future I am unable to do so effectively because the report only compares like dates, and doesn't adjust for day of week.
This would also be helpful analyzing the Marketing report which I use to monitor reservation activity YOY - we're always a day (or two every leap year) off and comparing data for different days of the week, which have different booking tendencies.
When looking at smaller specific periods having ability to…
1 vote -
Provide a share link for feedback provided
Introduce a shareable link feature for submitted feedback, enabling users to easily distribute their suggestions to colleagues. This would help rally support around shared pain points and increase the visibility and impact of feedback to system developers. By amplifying common issues, this feature could help ensure that frequently reported concerns are prioritised and addressed more effectively..
1 vote -
Need to have boomgate / access codes included on the in out report.
Access codes need to appear in the in-out movement report to assist parks in preparing arrival maps with relevant information.
1 vote -
PayPal on the Booking Engine
It would be great to offer PayPal as a payment option via RMSPay on the Booking Engine. The ability for guests to not only use PayPay but take advantage of Pay in 4 options would be ideal.
2 votes -
Incremental Auths & Automatic Pre-Auth Release
It would useful if when a guest exceeds the pre-auth amount RMS will do an incremental auth and then complete it, rather than have to complete the full amount and then take a new payment for the additional amount.
It would also be useful if X days after departure any uncompleted pre-auths are automatically released.
1 vote -
"re-create rate" should be functional after first instance
Currently, if you re-create the rate, any subsequent re-create rate input will not work because rates are "locked" and in red. Need to be able to re-create the rate at any time to system defaults.
1 vote -
Enhancement Request: Non-Virtual Number for International SMS via RMS
We are currently facing a critical issue in our guest communication system at the resort. All our guest interactions are routed through the RMS , which is essential for providing a seamless experience. However, RMS is currently configured to send text messages (SMS) using a virtual phone number. This configuration is preventing SMS messages from reaching our international guests.
Issue Details:
Current Setup: RMS uses a virtual phone number.
Problem: SMS messages sent from a virtual number are not delivered to international guest numbers.
Impact: This issue disrupts timely communication with international guests, potentially affecting guest satisfaction and overall operational…5 votes -
Daily Reservation Report
We use the Daily Reservation Report each day to track reservation activity, particularly during slower periods. However, one limitation of this report is that it does not account for discount codes. If a discount is applied, the “Total Rate” shown at the end of the day still reflects the full, undiscounted amount.
As a result, anyone relying on this report for financial decisions—such as the marketing team—is unable to see the actual revenue impact of daily reservations.
0 votes -
Form Letters Merge Field to Calculate Rate for Upgraded Room Type
Upgrading rooms is a useful way to increase income, particularly during the quieter periods.
It would be great to have a merge field that would recalculate the total tariff based on a different room type. The merge field would need to include a parameter to indicate the room type to be calculated.
This way we could quickly offer upgrades in our standard letters, alone the lines of.
Thinking of upgrading your room? A Superior King Room for your «rNights» stay would be a total cost of $«rUpgradeTariff(12)». This compares to your current room type costing $«rTotalTariff». Contact us today to…
2 votes -
I would like an easy report to show any future bookings for a company/travel agent
I would like an easy report to show any future bookings for a company/travel agent, that shows their/our group code, date (check in / check out) which room type and how many of each room type (not each single reservation).
E.g. Master res no / group name / arrival/departure date / room held (room type and amount)
It should be a very easy overview of future booking help per company.
2 votes -
Maximum length of stay restriction
It would be great to have a maximum length of stay. This is possible with the majority of OTAs; however, we encounter issues when inventory must be locked in place due to owner stays, accessibility or maintenance, making longer stays problematic.
1 vote -
Sundry Posting - Default to Quantity
When you are posting a sundry item it defaults to the price box instead of the quantity box. The price is set and very seldom do you have to change it but the quantity is changed often. People will buy 2 or more of something and currently you need to select quantity to change it from the default of 1. Could this be updated to default on quantity for more efficient charging?
1 vote -
How Are You Handling Multi-Property Reporting in RMS Cloud?
Hi everyone,
We’ve been using RMS Cloud for a few months now to manage multiple properties, and overall it's been a good experience. However, we’re starting to run into some limitations when it comes to consolidated reporting across multiple properties.
Specifically, I’m looking for insights or suggestions on:
How you generate reports that give you a snapshot across all properties (occupancy, revenue, performance, etc.)
Whether you’re using any third-party integrations or exporting data to tools like Power BI or Excel for deeper analysis
Any tips on configuring custom reports within RMS itself to simplify this process
And if RMS plans…
1 vote -
Housekeeping reset "Yes" on extension doesn't change modified housekeeping schedules
Since RMS has "fixed" the bug of saying no on extension to not move the departure date, a lot of our guests who have their rooms extended and a specific schedule for their booking because of long stay etc. have had their departure clean missed. so now housekeeping doesnt get the task a lot of the time since we extend rooms so much - plus then when we extend rooms the prompt to reset housekeeping comes up we say no because we have a schedule specific to that guest for their extended stay.
So if RMS doesnt want to change…1 vote -
Add a tick box to remove VOIDS from REPORTS
VOIDS should be removed from the reports as it drives accounting department nuts and really doesn't need to be there. Also causes more paper when you need to print. Thanks
2 votes -
clean status
In the Audit Trail, it would beneficial to view what Clean Status the room was when it was checked in to on the system. E.g. marked 'arrived' and clean status was 'dirty/clean/inspect'. This would help when identifying user error if a room was accidently checked into a dirty room.
1 vote -
Need group res creation possible even if "last minute rate" setting active
Need last minute rate setting active to prevent bookings from under current guests who rebook for following year. New update to RMS prevents ability to use the "+" button in an existing res to create a group res for next-year reservations with "last minute rate" setting active. Need in-house ability to make these group reservations. Current workaround is via the booking chart or adding existing res, but this is a pain.
1 vote -
limit/stock control set on a Requirement.
Limit the amount of requirements that can be added in one day. I.e Only two late check outs a day. or change add-the option to charge period not just per day. This will stop overbookings of requirements and overcharging for add on. Make IBE reservations more AUTOMATED
3 votes
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