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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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401 results found

  1. RMS User Suggestions

    RMS user suggestions have brought many valuable ideas to the system.

    Enhanced Features: Many people want to integrate AI to predict resource needs and generate reports automatically, saving time and improving efficiency.

    User-Friendly Interface: Improve the interface design to make it easier to use, especially for beginners.

    Enhanced Customer Support: Suggest providing more documentation and video tutorials for users to quickly solve problems themselves.

    Cross-Platform Features: Develop mobile applications to allow more flexible resource management.

    These ideas will help RMS improve and enhance the user experience.
    cre: sprunki phase 3

    1 vote

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  2. Time adjustment for allotment

    It would be great to be able to change the time for an allotment so it doesnt always run from midnight to midnight

    1 vote

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  3. Attach Requirement to a Rate Code

    Some rate code comes with value adds so it will be good to be able to attach requirements to it ie FOC airport transfers, breakfast, so that we can generate a report for it.

    2 votes

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  4. Percentage wise Report

    Subject: Feature Request – Daily Percentage-wise Guest Status Report by Property

    Dear RMS Cloud Team,

    I would like to request a feature enhancement to generate a daily percentage-wise report for each property (or selected properties) within the RMS system, based on guest status categories.

    Currently, our housekeeping team is manually submitting this report, but we believe that integrating it into the system would significantly improve accuracy, efficiency, and smart monitoring.

    Feature Overview:
    The report should display the count and percentage of total bookings for each of the following guest status categories (as seen in the RMS interface):

    Expected Arrivals

    Arrivals…

    1 vote

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    Gathering Interest  ·  0 comments  ·  Reports  ·  Admin →
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  5. An extra window in the accounts section for separate invoices

    An extra window in the accounts section for separate invoices

    1 vote

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  6. I would like to see

    Sync Housekeeping Requirements with Tasks

    When a housekeeping requirement is added to a reservation and appears in the housekeeping roster, it should automatically sync with the Housekeeping Tasks list. I have to manually re-enter it into the app, creating unnecessary double handling. Automating this would save time and reduce manual entry errors.

    1 vote

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  7. I would like to add a permission for Superusers to override dates in Guest accounts to extend expiration of their credits

    Sometimes due to extenuating circumstances, we need to extend a credit amount in a guest account. If you could add an override or permission for the Superuser to extend the credit expiration dates.

    1 vote

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  8. report writer

    I recently discovered any reports I create in Report Writer & download to Excel do not include reservations that "opt out" of mailing campaigns. Please include an option to include these reservations as the figures I'm producing to management & owners is incorrect.

    2 votes

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  9. Package Report

    There should be a report for packages in order for F&B team to forecast number of pax for meals, club lounge etc. Currently you can create a template for packages but there is not report to generate it, unless you select specific sundry charges. But some packages are a combination of different sundry charges so it isn't clear to F&B what the charges are for. It'll be clearer to have a report that just shows "Buffet Breakfast", "Club Lounge Access" etc/

    2 votes

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  10. To be able to add a Comment to an invoice raised in the A/R payment section of RMS

    This would allow us to add comments for our Accounts team so they can seamlessly add direct payments in the correct section of RMS.

    We have a lot of group bookings that pay for their booking via invoice, so for example they pay their deposit which is entered by our accounts team into the A/R. Then the group makes a change, so we have to cancel that invoice and reissue a new one, however as it doesn’t show their amount they’ve already paid it causes confusion.

    Another problem is when they’ve paid full and then made changes to the booking,…

    1 vote

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  11. 1 vote

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  12. Allow a colour palette for Travel agent in the drop down box in the bookings chart

    I would like to have the ability to look at my guests reservation in the bookings chart and select "Travel Agent" from the drop down box. Then be able to see a different colour representing each different Travel Agent and to be able to select a colour which I want to use to represent the travel agent that the guest has booked through. At the same time be able to see the guests name in the cell which represents the booking, eg Booked through booking.com is blue and the surmane is over-wriiten on the colour..

    1 vote

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  13. Pre-auth and tokens

    Enable a feature so you can take a pre-auth and the card details save as token automatically. this will save time at hotels that have F&B outlets when doing check in process.

    1 vote

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  14. Bulk pre-auth/bond release

    =
    Bulk pre-auth/bond release
    e.g. 2 days after guest departs there should be an option to go into departed rooms (in/out movements) and select all/multiple guest reservations and release their pre-auth/bond at once.

    1 vote

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  15. Complementary Gift Vouchers

    We would be good to have the ability to send a Complementary Gift Voucher from RMS

    1 vote

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  16. Add hyperlink to SMS

    It would be great to be able to use hyperlinks in SMS messages to send customers to web pages with terms and conditions, pet policies, information for late arrivals, park maps, Chill Guy Clicker etc. 160 characters is often not enough to get the message across, and cutting and pasting tiny URLs seems so old-fashioned, both for us and the customer with a smart phone.

    2 votes

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  17. Reservation requirements to go to housekeeping roster

    Currently, reservation requirements are assigned to the to-do chart. It would be more efficient for these requirements to be routed to the housekeeping roster.

    1 vote

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  18. IBE Deposits

    Allow greater flexibility in setting deposits for IBE. For example different dates mean different deposit amount. Low season $50 deposit and then Christmas pay in full.
    Also having the ability to charge full payment 3 days before arrival then zero amount longer then 3 days. This allows us to compete with the OTAs booking engine

    1 vote

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  19. Package Postage Rhythm for Templates

    When setting up package template, it needs to have the posting rhythm so that you can say which days to charge as well as to include or exclude to/the from date.

    1 vote

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  20. Have guests room numers listed on the add on report

    To have guests actual room numbers listed on the add on report, not just their surnames, the reference number and the add on number. Having their actual room number is make it a much more user friendly report.

    1 vote

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