RMS User Suggestions
464 results found
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Do NOT show rates for Unavailable rooms on the NEW 2025 IBE
According to RMS support, the new IBE shows "Starting at" rates for UNAVAILABLE rooms "by design". What? Why ? This is a terrible "design" that serves no purpose whatsoever and only adds to confusion and aggravation of guests (and properties). Unavailable rooms simply should NOT have "starting at" rates shown. Easy.
For us, any given night a room can be either basic (hotel only) or All-Inclusive where the rate for you and a guest could be $165 or $500 (your choice). So, we now have guests with reservations who are checking rates. They are booked for $500 (All-Inclusive), see the…
1 vote -
Add checkbox to exclude additions during a specified date range
We have "dog" listed as an additional as we have a 2 dog maximum. We have also introduced a dog exclusion period and would like to remove "dog" from showing up on the IBE during specified periods.
1 vote -
Enhancement to get “ Subject to Extension” field for RMS / Report writer
There is field under “Subject to Extension” but we can’t find this value anywhere in any of the standard reports and even in the Report Writer (Under Utilities in RMS). will be great to activate it at least in Report Writer
1 vote -
Return guest / VIP arrival
Return guest / VIP arrival
Have a feature on guest reservation to easy view if the guest is returning guest and how many times they have stayed and for it to pick up on online travel bookings as well. This will create a warm welcome for the guests upon arrival and their status with the hotel.
4 votes -
Charge to travel agent or company after checkout
to be able to add a company or travel agent after the room has been checkedout so that it can be charged to AR
2 votes -
Include / Exclude Triggered Correspondence based on Billing Category
There is currently ability to include or exclude triggered correspondence based on category, but we will like to include or exclude based on billing category.
Regards
2 votes -
Rate Displayed On Booking Chart
It would be great to be able to have an option to have a select rate display at all times on the booking chart, similar to when rates display when you make a reservation. For us, who assign rooms at the time of booking, this would be a huge help for quick revenue management observations. We generally manage rates by room type and being able to see the room type occupancy and the price on the same screen would be great.
19 votes -
Reservation Search - Add Pencil Status as Default Status to Search
When doing a Reservation Search a number of Reservation Status are checked as default status to search by. We would like to see Pencil reservations added to this list.
2 votes -
Option to Adjust Reports for Day of Week
I would like the option for YOY comparison reports to adjust for day of week.
When using pace to analyze holiday weekends or specific weekdays in the future I am unable to do so effectively because the report only compares like dates, and doesn't adjust for day of week.
This would also be helpful analyzing the Marketing report which I use to monitor reservation activity YOY - we're always a day (or two every leap year) off and comparing data for different days of the week, which have different booking tendencies.
When looking at smaller specific periods having ability to…
1 vote -
Provide a share link for feedback provided
Introduce a shareable link feature for submitted feedback, enabling users to easily distribute their suggestions to colleagues. This would help rally support around shared pain points and increase the visibility and impact of feedback to system developers. By amplifying common issues, this feature could help ensure that frequently reported concerns are prioritised and addressed more effectively..
1 vote -
PayPal on the Booking Engine
It would be great to offer PayPal as a payment option via RMSPay on the Booking Engine. The ability for guests to not only use PayPay but take advantage of Pay in 4 options would be ideal.
2 votes -
Incremental Auths & Automatic Pre-Auth Release
It would useful if when a guest exceeds the pre-auth amount RMS will do an incremental auth and then complete it, rather than have to complete the full amount and then take a new payment for the additional amount.
It would also be useful if X days after departure any uncompleted pre-auths are automatically released.
1 vote -
"re-create rate" should be functional after first instance
Currently, if you re-create the rate, any subsequent re-create rate input will not work because rates are "locked" and in red. Need to be able to re-create the rate at any time to system defaults.
1 vote -
Daily Reservation Report
We use the Daily Reservation Report each day to track reservation activity, particularly during slower periods. However, one limitation of this report is that it does not account for discount codes. If a discount is applied, the “Total Rate” shown at the end of the day still reflects the full, undiscounted amount.
As a result, anyone relying on this report for financial decisions—such as the marketing team—is unable to see the actual revenue impact of daily reservations.
0 votes -
The ability to have employees Clock in and out.
I use a booking software called aluuvi in the winter. It has an awesome Clock in- Clock out interface. It would help my campground management immensely. If RMS had this feature.
3 votes -
Form Letters Merge Field to Calculate Rate for Upgraded Room Type
Upgrading rooms is a useful way to increase income, particularly during the quieter periods.
It would be great to have a merge field that would recalculate the total tariff based on a different room type. The merge field would need to include a parameter to indicate the room type to be calculated.
This way we could quickly offer upgrades in our standard letters, alone the lines of.
Thinking of upgrading your room? A Superior King Room for your «rNights» stay would be a total cost of $«rUpgradeTariff(12)». This compares to your current room type costing $«rTotalTariff». Contact us today to…
2 votes -
I would like an easy report to show any future bookings for a company/travel agent
I would like an easy report to show any future bookings for a company/travel agent, that shows their/our group code, date (check in / check out) which room type and how many of each room type (not each single reservation).
E.g. Master res no / group name / arrival/departure date / room held (room type and amount)
It should be a very easy overview of future booking help per company.
2 votes -
Maximum length of stay restriction
It would be great to have a maximum length of stay. This is possible with the majority of OTAs; however, we encounter issues when inventory must be locked in place due to owner stays, accessibility or maintenance, making longer stays problematic.
1 vote -
Sundry Posting - Default to Quantity
When you are posting a sundry item it defaults to the price box instead of the quantity box. The price is set and very seldom do you have to change it but the quantity is changed often. People will buy 2 or more of something and currently you need to select quantity to change it from the default of 1. Could this be updated to default on quantity for more efficient charging?
1 vote -
Housekeeping reset "Yes" on extension doesn't change modified housekeeping schedules
Since RMS has "fixed" the bug of saying no on extension to not move the departure date, a lot of our guests who have their rooms extended and a specific schedule for their booking because of long stay etc. have had their departure clean missed. so now housekeeping doesnt get the task a lot of the time since we extend rooms so much - plus then when we extend rooms the prompt to reset housekeeping comes up we say no because we have a schedule specific to that guest for their extended stay.
So if RMS doesnt want to change…1 vote
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