RMS User Suggestions
461 results found
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Have an email/sms alert & log that shows unset triggered and WHY it didnt send.
We rely heavily on triggered emails and sms to give clients check in information and there is no alert system to show clients have not received booking confirmation, entrance instructions or anything else. When there is an error it just shows red as not sent but no information on why it hasnt sent.
7 votes -
I would like to be able to customise the email body of the AR STATEMENT email
When emailing the AR Statement from the Reports tab of RMS Cloud it only sends an auto generated email with the AR statement. RMS has been updated that you can update the email body of statements sent from guest accounts or tax invoices. However, when sending a full AR statement report for a set time period it will only send a auto generated email body that is not customizable. Having this be a section we can edit will allow business pass on critical information to debtors in one bulk action.
1 vote -
ROOM TYPE PRICE LINK
I hope there is a room type price linking function — where one room type can be set as the base price, and other room types are linked to it. This way, when the base room type’s price is updated, the linked room types’ prices will automatically adjust accordingly
1 vote -
Have a way to pre-fill new bookings with info based on "Travel Agent" field
All ATO bookings are currently coming with the correct "Travel Agent" info.
There should be a way to automate things like "Bkg Source", "Meal Plan", "Hide Rate On Correspondence", based on what "Travel Agent" the booking is made from.
Some of these can be automated from "Company" field, but that has to also be manually put into the system, when I'm trying to have to make a minimum user input possible.
Thank you!
3 votes -
Add Scheduled Automated SMS/Email Reminders for Bookings
It would be extremely helpful if RMS allowed us to schedule automatic SMS or email reminders to guests at set intervals before arrival or after departure. For example, sending a “Your booking is in 3 days” message with check-in details, or a “Thank you for staying” message with a feedback survey.
Currently, we have to manually send these reminders, which is time-consuming and prone to errors. Automated reminders would improve efficiency, ensure consistent communication, and provide guests with a better overall experience.
Thanks for reading!2 votes -
I would like to see "additionals" added to the exclusion list for digital policies.
I would like to see "additionals" added to the exclusion list for digital policies. Currently we can only exclude areas from the triggered correspondance, meaning that guests with bookings on sites (that have not marked a dog/cat as an additional) are still receiving the triggered digital pet policy.
1 vote -
Linen Report by Floor
Report needs to be avaiulable for linen count by floor so that Housekeepers can centrally stack trolleys for each floor with daily linen requirements
1 vote -
RMS Pay Settlement report - need the ability to group by transaction type
Is it possible to add an option with the RMS Pay Settlement report, to be able to group by the transaction type to easily identify refunds, authorised and settled transactions? And also to be able to group by card type (Visa, Mastercard etc) would be of benefit.
Other reports have this grouping functionality but it's missing from this report.
We are currently having to save it as an Excel report then sort and filter it ourselves, which is time consuming when it would be much easier to have the selection options in the report generation.
1 vote -
Include OTAs in Lead Time MLOS
With OTAs not included in the Lead Time MLOS, it renders the function not usable.
1 vote -
Customizable Pre- and Post-Stay Guest Messaging
I’d love to see RMS offer a feature where properties can set up customized guest communications that trigger before arrival or after departure. Examples include:
A welcome message with property info and check-in instructions a few days before arrival.
A mid-stay reminder about amenities, dining options, or activities.
A thank-you message after departure that includes a survey link or loyalty program invitation.
This kind of automation would not only reduce manual tasks but also help build stronger guest relationships and encourage repeat bookings.
Thanks,
stickman hook1 vote -
Crew Change
We have bookings for companies who stay for extended periods and at times will change workers over in the accommodation. It would be good if there was a way it would show when a replacement guest is due to check-in and the current guests departure date without having to create a new booking. We have companies who have on-going bookings that can be for long stay which reduces the GST component but not if we have to make it a new booking.
1 vote -
Time adjustment for allotment
It would be great to be able to change the time for an allotment so it doesnt always run from midnight to midnight
4 votes -
The ability to customise if a field is mandatory for a specific category
Certain booking types require additional information such as reference numbers from 3rd party sites, the ability to make a field mandatory for a specific booking category would be helpful in ensuring all required data is entered.
2 votes -
Invoice by Amount or Percentage Feature
There should be an option to invoice either the full amount or a specific percentage of the total, based on the required deposit. Currently, the system only allows you to invoice all charges or select specific line items, but there’s no way to simply enter a set amount or percentage to invoice as a deposit.
1 vote -
Invoice a % of the total charges as a deposit, and Invoice remaining separately
There should be an option to invoice either the full amount or a specific percentage of the total, based on the required deposit. Currently, the system only allows you to invoice all charges or select specific line items, but there’s no way to simply enter a set amount or percentage to invoice as a deposit.
1 vote -
Add a Credit Card transaction fee on Gift Cards purchased through the portal
I would like to be able to charge a Credit Card transaction fee on Gift Cards purchased through the portal much like you can when accommodation is charged with a Credit Card.
1 vote -
Make invoices more editable eg add room type & remove room number
We are writing to request the addition of a feature that allows us to edit guest invoices or invoice settings.
For us specifically the addition of room types and the removal of room numbers from guest invoices.
Visible room numbers have been causing complications, particularly with guest expectations prior to arrival. This is especially problematic for group bookings and events such as weddings, where guests often assume that the room number shown is fixed and confirmed. This has led to disputes and logistical challenges on-site when changes to room allocations are necessary due to operational needs.
We believe having the…
2 votes -
Include a tokenization option on the receipt screen.
On the receipt screen, provide the option to tokenize the credit card when it is used for the first time. It would save one or two steps, particularly when dealing with inexperienced operators or when you're pressed for time to accept the payment. Tokenization would eliminate the need for a unique action.
Sincerely,
2 votes -
Apply a Stop Sell or Black out period for specific Travel Agent allotments
We hold allotments for a specific travel agent (who are not connected via a channel) and so there needs to be a way in which to apply a 'Stop Sell' or 'Black out' period on this allotment set up where we wish to remove the allotted dates. RMS have advised the only way to do this is to apply the travel agent allotment in to the system day by day (rather than over the time period) so that you can delete certain dates from the allotment when you wish for the stop sell on the allotment to be applied. That's…
3 votes -
Dynamic rate toggle when recalculating rate or changing reservation
Ability to engage to disengage dynamic pricing when you are moving a reservation or otherwise updating pricing. For example, a guest has three nights currently booked with no dynamic pricing. They want to add a night, you recreate the rate, and now dynamic pricing is triggered based on occupancy. We don't want to dynamic pricing to trigger on the nights already-reserved as they have already been confirmed at that non-dynamic price.
3 votes
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