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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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430 results found

  1. clean status

    In the Audit Trail, it would beneficial to view what Clean Status the room was when it was checked in to on the system. E.g. marked 'arrived' and clean status was 'dirty/clean/inspect'. This would help when identifying user error if a room was accidently checked into a dirty room.

    1 vote

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  2. Need group res creation possible even if "last minute rate" setting active

    Need last minute rate setting active to prevent bookings from under current guests who rebook for following year. New update to RMS prevents ability to use the "+" button in an existing res to create a group res for next-year reservations with "last minute rate" setting active. Need in-house ability to make these group reservations. Current workaround is via the booking chart or adding existing res, but this is a pain.

    1 vote

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  3. Guest Search results should bring up reservation number/history on results page

    When you look up someone under guest search it doesn't show their current reservation so you have to click on their info and then to history to get to it. Unnecessary. Also, should allow more customization for the fields that pop up on the search results.

    1 vote

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  4. Pre Check In Status section added to filters In/Out Movement Screen

    Add Arrivals Pre Checked In filter to in/out movement screen (like we have for expected arrivals, checked in, in house guests etc.) so pre check in guests can be prioritized at check in. Currently there is no report or in/out screen area where only pre check in guests are listed.

    3 votes

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  5. Enhanced Multi-Property Dashboard with Cross-Property Reporting

    As a user managing multiple properties within RMS Cloud, it would be incredibly helpful to have an enhanced multi-property dashboard that offers centralized access to cross-property reporting, real-time performance metrics, and combined occupancy data.

    Currently, navigating between properties and manually pulling individual reports can be time-consuming. Having a unified view would improve operational efficiency and provide better insight for corporate-level management.

    1 vote

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  6. The Owner Bank Details field should be cleared of special characters.

    In the Owners Bank Account field, disable the usage of special characters. Recently, we encountered an ABA file that kept failing to upload to the bank. We were simply receiving the error that a line included too many characters. We discovered one errant apostrophe after spending hours and hours removing the letters in this area. This character is not acceptable to the bank.

    Thanks,

    1 vote

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  7. Remove Deposit field on account column

    We would like to be able to remove the deposit and dep req by field from the account column as per phone conversation with your team it has nothing to do if they booking has been paid already or not. Apparently it will always show that amount even if paid which can be confustion for our reception team. It would be great in general to be able to adjust the account column to our needs.

    1 vote

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  8. Not allowing bookings to leave short undesirable vacancies

    I recently booked event tickets on Ticketmaster and it wouldn't allow me to leave a single vacant seat.
    I thought this would be valuable for accommodation so that at a time where a 1 night stay is not desired a booking won't be allowed to be made if it leaves a 1 night gap between it and the departure of the previous booking.
    In a way it would be a dynamic software controlled closure to arrival/closure to departure which adapts depending upon the known minimum length of stay and the pre-existing bookings.

    1 vote

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  9. Out of Service for individual Maintenance Tickets

    It would be fantastic to have the ability to control which maintenance orders are included in the occupancy calculation and which ones are not.

    Currently, you can switch it for the entire property, but for strata title, when a room is going in or out of the inventory pool it is traditionally made available to sell several weeks in advance to be able to start selling the room, however this starts to skew occupancy immediately.

    Also useful for longer term renovations that should not be reported to STR.

    1 vote

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  10. Accounts Receivable

    In the AR section it would be great if the comment from the general section can be display in the AR section. This will help the finance team to get some quick basic information relating to that AR and if it is outstanding

    2 votes

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  11. a button to post sibling accommodation to the master by individual reservation

    Post sibling accommodation to the master account on an individual basis. The option is there for 'POS on master' but when wanting to post accommodaiton onto the master you can choose all or nothing. The only work around is by using charge redicrection which is onerous when dealing with multiple bookings.

    2 votes

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  12. Time adjustment for allotment

    It would be great to be able to change the time for an allotment so it doesnt always run from midnight to midnight

    2 votes

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  13. categorise special events with a set colour

    Would be good to be able to have a category for special events to chose, which would then associate a specific colour for it so it's easily identified at the top of a chart.

    For example, school holidays are a grey colour; long weekends are a light purple.

    Being able to categorise and have that set against a special event grouping would make it a more efficient use of that function for easy visibility for all users.

    1 vote

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  14. Automated annual expenses to owners

    Would be great to have automated annual expense drop onto owner statements.

    We already use the monthly frequency, and other options under EOM expenses, but it would be useful to have yearly as an option, as we manually do annual charges through the bulk charges function.

    1 vote

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  15. Housekeeping - departure block based on time

    We currently have a departure block under Housekeeping for some properties that have longer cleaner, and it's not possible for a same day arrival.

    It is an option to add another type departure block that would apply for all properties (whether owner or guest booking) when the departure time is after 12pm, it automatically puts in a departure block so that someone cannot arrive that same day, as it won't be serviced?

    For example, an owner booking to 4pm, means a guest cannot arrive that day, and we are manually placing a cleaner block.

    1 vote

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  16. Monies Held In Trust report - ability to customise more

    We use the Monies Held In Trust report, and I'm then doing sorting and filtering in the downloaded excel file.

    Can there be option to add on extra customisation options especially around grouping in the report selections (there is only apart from the "Sort by" and "Group by"), so that they can be grouped by status, eg cancelled, departed; or by account type, eg client or reservation?

    1 vote

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  17. Option for owner to provided updated insurance details & upload new CoC in portal

    Just wondering if it's possible as a future enhancement that owners can update their insurance details (expiry date, insurance provider etc) which would fill to the matching fields in their RMS clients?

    And it would be great it they could upload the CoC document also, which then records onto their correspondence tab.

    Or, have the ability for trigger setup to send an insurance reminder document (we currently do all this manually), with the trigger able to read the date of insurance expiry in the owner client record and fire based upon that date (for example, send 7 days prior to…

    1 vote

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  18. The ability to have employees Clock in and out.

    I use a booking software called aluuvi in the winter. It has an awesome Clock in- Clock out interface. It would help my campground management immensely. If RMS had this feature.

    2 votes

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  19. Check Out button on Guest Portal link so guests can easily check themselves out

    There needs to be a Check Out button on the main screen to select in the Guest Portal link. We send our guests a Check Out link via SMS but not many seem to be able to figure out how to check out! They need to click on the Settings cog, to then see the Check Out option. The only see Pay Total (all our guests pay 7 days prior so they don't click this as they have already paid) and Details tab on the main screen.

    1 vote

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  20. Manually pause or cancel a trigger

    To be able to cancel triggered correspondance on an individual booking. There are occations where you do not need to send something to a guest and you're unable to stop a trigger from sending out.

    1 vote

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