RMS User Suggestions
454 results found
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RMS Pay Transaction Activity to be included in the Reservation Audit Trail
It would be beneficial to include RMS Pay Transaction Activity in the Audit Trail. For example when a credit card token is created, when a charge is processed, when a pre-authorisation is released; Currently there is no record of this on the reservation of guest profile audit trail.
3 votes -
Do NOT show rates for Unavailable rooms on the NEW 2025 IBE
According to RMS support, the new IBE shows "Starting at" rates for UNAVAILABLE rooms "by design". What? Why ? This is a terrible "design" that serves no purpose whatsoever and only adds to confusion and aggravation of guests (and properties). Unavailable rooms simply should NOT have "starting at" rates shown. Easy.
For us, any given night a room can be either basic (hotel only) or All-Inclusive where the rate for you and a guest could be $165 or $500 (your choice). So, we now have guests with reservations who are checking rates. They are booked for $500 (All-Inclusive), see the…
1 vote -
Add checkbox to exclude additions during a specified date range
We have "dog" listed as an additional as we have a 2 dog maximum. We have also introduced a dog exclusion period and would like to remove "dog" from showing up on the IBE during specified periods.
1 vote -
Enhancement to get “ Subject to Extension” field for RMS / Report writer
There is field under “Subject to Extension” but we can’t find this value anywhere in any of the standard reports and even in the Report Writer (Under Utilities in RMS). will be great to activate it at least in Report Writer
1 vote -
Return guest / VIP arrival
Return guest / VIP arrival
Have a feature on guest reservation to easy view if the guest is returning guest and how many times they have stayed and for it to pick up on online travel bookings as well. This will create a warm welcome for the guests upon arrival and their status with the hotel.
4 votes -
Charge to travel agent or company after checkout
to be able to add a company or travel agent after the room has been checkedout so that it can be charged to AR
2 votes -
Include No Show on Booking Chart
Hi, it would be great to see any "no shows" on the booking chart screen rather than empty fields.
1 vote -
To be able to comment on an invoice that has been raised in the RMS's A/R payment area
This would enable us to include remarks for our Accounts team, enabling them to easily add direct payments in the appropriate RMS area.
Many of our group reservations are paid for by invoice; for instance, they pay a deposit, which our accounts team enters into the A/R. The group then makes a change, so we have to cancel that invoice and issue a new one. This creates confusion because it doesn't reflect the amount they have previously paid.
Another issue is that when they have paid in full and then modify the reservation, we have to cancel the invoices once…
2 votes -
Include / Exclude Triggered Correspondence based on Billing Category
There is currently ability to include or exclude triggered correspondence based on category, but we will like to include or exclude based on billing category.
Regards
2 votes -
Rate Displayed On Booking Chart
It would be great to be able to have an option to have a select rate display at all times on the booking chart, similar to when rates display when you make a reservation. For us, who assign rooms at the time of booking, this would be a huge help for quick revenue management observations. We generally manage rates by room type and being able to see the room type occupancy and the price on the same screen would be great.
19 votes -
Reservation Search - Add Pencil Status as Default Status to Search
When doing a Reservation Search a number of Reservation Status are checked as default status to search by. We would like to see Pencil reservations added to this list.
2 votes -
Option to Adjust Reports for Day of Week
I would like the option for YOY comparison reports to adjust for day of week.
When using pace to analyze holiday weekends or specific weekdays in the future I am unable to do so effectively because the report only compares like dates, and doesn't adjust for day of week.
This would also be helpful analyzing the Marketing report which I use to monitor reservation activity YOY - we're always a day (or two every leap year) off and comparing data for different days of the week, which have different booking tendencies.
When looking at smaller specific periods having ability to…
1 vote -
Provide a share link for feedback provided
Introduce a shareable link feature for submitted feedback, enabling users to easily distribute their suggestions to colleagues. This would help rally support around shared pain points and increase the visibility and impact of feedback to system developers. By amplifying common issues, this feature could help ensure that frequently reported concerns are prioritised and addressed more effectively..
1 vote -
Need to have boomgate / access codes included on the in out report.
Access codes need to appear in the in-out movement report to assist parks in preparing arrival maps with relevant information.
1 vote -
PayPal on the Booking Engine
It would be great to offer PayPal as a payment option via RMSPay on the Booking Engine. The ability for guests to not only use PayPay but take advantage of Pay in 4 options would be ideal.
2 votes -
Incremental Auths & Automatic Pre-Auth Release
It would useful if when a guest exceeds the pre-auth amount RMS will do an incremental auth and then complete it, rather than have to complete the full amount and then take a new payment for the additional amount.
It would also be useful if X days after departure any uncompleted pre-auths are automatically released.
1 vote -
"re-create rate" should be functional after first instance
Currently, if you re-create the rate, any subsequent re-create rate input will not work because rates are "locked" and in red. Need to be able to re-create the rate at any time to system defaults.
1 vote -
Enhancement Request: Non-Virtual Number for International SMS via RMS
We are currently facing a critical issue in our guest communication system at the resort. All our guest interactions are routed through the RMS , which is essential for providing a seamless experience. However, RMS is currently configured to send text messages (SMS) using a virtual phone number. This configuration is preventing SMS messages from reaching our international guests.
Issue Details:
Current Setup: RMS uses a virtual phone number.
Problem: SMS messages sent from a virtual number are not delivered to international guest numbers.
Impact: This issue disrupts timely communication with international guests, potentially affecting guest satisfaction and overall operational…5 votes -
Daily Reservation Report
We use the Daily Reservation Report each day to track reservation activity, particularly during slower periods. However, one limitation of this report is that it does not account for discount codes. If a discount is applied, the “Total Rate” shown at the end of the day still reflects the full, undiscounted amount.
As a result, anyone relying on this report for financial decisions—such as the marketing team—is unable to see the actual revenue impact of daily reservations.
0 votes -
Form Letters Merge Field to Calculate Rate for Upgraded Room Type
Upgrading rooms is a useful way to increase income, particularly during the quieter periods.
It would be great to have a merge field that would recalculate the total tariff based on a different room type. The merge field would need to include a parameter to indicate the room type to be calculated.
This way we could quickly offer upgrades in our standard letters, alone the lines of.
Thinking of upgrading your room? A Superior King Room for your «rNights» stay would be a total cost of $«rUpgradeTariff(12)». This compares to your current room type costing $«rTotalTariff». Contact us today to…
2 votes
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