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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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315 results found

  1. Different users on an account to be able to save their own lists of favourite sundries

    I recently discovered I could add favorites to my sundries last that comes up when I am loading checksheets.
    The upshot of this is that I can just click on each item and add numbers rather than typing in name and scrolling, thus saving time. I also group items that costs the same together so I have less lines to add.
    My question is this - can each user have a seperate list of favorites specific to them to help speed up their process. eg under mystays we currently have 7 GEMs with items specific to them for their houses,…

    1 vote

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  2. Best Practices for Managing Inventory with RMS Cloud

    I recently started using RMS Cloud for inventory management, and I'm looking for advice on the best ways to organize and track stock levels efficiently. Are there specific features or workflows that you’ve found helpful in minimizing errors or keeping an accurate count? Any insights from experienced users would be fantastic! level devil 2

    1 vote

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  3. How to Set Up Automated Reports in RMS Cloud?

    I've been trying to streamline reporting for my team and wondered if anyone has experience with setting up automated reports in RMS Cloud? I’d like to send daily or weekly summaries without manual intervention. Is there a way to do this directly in RMS, or would I need to use an external tool? Any tips on best practices for this would be appreciated! ragdoll hit

    1 vote

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  4. late checkout full automation

    Newbook has the facility where it will recognise if the site or cabin is available the next day and send an automated text to the guest to offer a late checkout. The guest can then respond with a particular response, this will then activate for a charge to be raised and then park staff will charge the credit card on file. Would be great to see RMS have a similar option.

    1 vote

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  5. Filter messages in message centre

    Being able to filter text messages in the message centre as incoming or outgoing

    2 votes

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  6. Notification when pencil reservation expire

    Could the reservation screen please feature a "Pencil Button" next to the Quote & Confirm buttons? The consumer never begins the inquiry with "can you please pencil me in" since they often wait until you have all of their information before you ask for a deposit. Instead, they ask, "Can I get back to you with that or can you just pencil me in drift boss?"

    1 vote

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  7. Package Add-ons

    When creating group booking it will be great is we can do a package add on in group master instead of having to add them into each reservations

    2 votes

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  8. Add new Out of Service Permissions

    We would like out of service to be a separate security from the maintenance section so we can give access to out of service and not maintenance as a whole section.

    1 vote

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  9. Add Custom Images to Guest Portal

    We'd really like the option to remove the category images and replace with a standard background image just for the guest portal. We don't want a carousel of images which is quite distracting for a guest.

    1 vote

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  10. I'd like more options for group reservations.

    A clear separation between multiple bookings (2 or 3 rooms) and actual group 10/20 rooms.
    Also reports option. It is important to our yielding that we are aware of the groups we have on the books, once it has different cancelations policy and cutoff periods.
    I know RMS offers allotments, but it does not give us much options or reports on it.

    1 vote

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  11. Have the room type listed next to room number on Booking Chart

    It'd be great if we could view by room number on the Booking Chart but still see the room type for each room, either in an extra column or next to the room number.

    3 votes

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  12. Nationalities in order of roomnights and revenue

    Need a report on nationalities in decreasing order by roomnights and revenue with the option to choose one or the other.
    Nationalities are key for a property strategy and the fact that we have to manually create a report starting from the alphabetical order is not efficient, can lead to mistakes and is super time consuming.

    1 vote

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  13. Allow us to schedule Auto Area Allocation rules to automatically allocate a certain no. of days in advance of arrival, defined by property

    Currently the Auto Area Allocation process is a manual task to select bookings and auto allocate. Ideally we'd like a job to do the auto allocation to be able to be scheduled to run against unallocated bookings a certain no of days prior to arrival

    Would be great if you could have length of booking and lead time to arrival date to be defined by property and properties opted in or out

    1 vote

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  14. Integrate Oolio POS system to Rms

    Integrate Oolio POS system to Rms

    1 vote

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  15. Flag for a reservation/in-house

    Similar to requirement section to have a Flag pop up small window that you can choose for any department to appear, example for reception to show a message on check in and or on check out. for instance, a flag is added for check in saying please wish happy birthday to Mr Smith, or on check out Flag to show guest borrow an adaptor please collect.

    3 votes

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  16. View 'Token Created Date' under existing token in Folio

    When charging someone's credit card, it would be great if you could see the date created for the token.

    1 vote

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  17. Test & Tag Results in Asset Management

    Test & Tag results should be set up so that we are able to schedule & record results.
    Each electrical appliance must be test & tagged and each appliance tested has a unique tag and tag number attached.
    It should be available on the maintenance to do or job tasks so they can complete the results and post on to the asset/dwelling/ room number.

    2 votes

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  18. Best Practices for Managing Multiple Properties in RMS Cloud?

    Hello everyone,

    I’m currently managing multiple properties through RMS Cloud, and I’ve noticed that keeping everything organized can become quite overwhelming. Does anyone have tips or best practices for efficiently managing multiple properties within the platform? Specifically, I’d like to streamline the reservation and reporting processes to save time.

    If there are any guides, tutorials, or advanced features within RMS Cloud that can help with multi-property management, I’d love to check them out.

    Thanks in advance for your advice!
    level devil

    1 vote

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  19. Override dwelling size

    It's a good idea for new staff to have the new updated warning window for the size of a dwelling not to fit on a site. However, can it be overridden as well, please? It's very frustating when lots of sites have been allocated bigger dwellings, perhaps because we know the people have the ability to park on a site or the particular dwelling will fit after talking to the guest. We can't even write a comment in the notes and save that existing reservation, because it simply won't accept that person, on a site that size. As owners we…

    1 vote

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  20. Default In/Out Movement Screen Date to Audit Date

    Currently the In/Out Movement Screen defaults to the local time on your computer. After midnight, we are still checking in guests that are from the same audit date but it's defaulting to the next day. This is confusing and doesn't make any sense when checking in guests after midnight prior to the audit. I imagine most hotels are still checking in guests after midnight for the previous night. I would would suggest the same for the Booking Chart.

    3 votes

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