RMS User Suggestions
458 results found
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Include OTAs in Lead Time MLOS
With OTAs not included in the Lead Time MLOS, it renders the function not usable.
1 vote -
Crew Change
We have bookings for companies who stay for extended periods and at times will change workers over in the accommodation. It would be good if there was a way it would show when a replacement guest is due to check-in and the current guests departure date without having to create a new booking. We have companies who have on-going bookings that can be for long stay which reduces the GST component but not if we have to make it a new booking.
1 vote -
Time adjustment for allotment
It would be great to be able to change the time for an allotment so it doesnt always run from midnight to midnight
4 votes -
The ability to customise if a field is mandatory for a specific category
Certain booking types require additional information such as reference numbers from 3rd party sites, the ability to make a field mandatory for a specific booking category would be helpful in ensuring all required data is entered.
2 votes -
Make invoices more editable eg add room type & remove room number
We are writing to request the addition of a feature that allows us to edit guest invoices or invoice settings.
For us specifically the addition of room types and the removal of room numbers from guest invoices.
Visible room numbers have been causing complications, particularly with guest expectations prior to arrival. This is especially problematic for group bookings and events such as weddings, where guests often assume that the room number shown is fixed and confirmed. This has led to disputes and logistical challenges on-site when changes to room allocations are necessary due to operational needs.
We believe having the…
2 votes -
Apply a Stop Sell or Black out period for specific Travel Agent allotments
We hold allotments for a specific travel agent (who are not connected via a channel) and so there needs to be a way in which to apply a 'Stop Sell' or 'Black out' period on this allotment set up where we wish to remove the allotted dates. RMS have advised the only way to do this is to apply the travel agent allotment in to the system day by day (rather than over the time period) so that you can delete certain dates from the allotment when you wish for the stop sell on the allotment to be applied. That's…
3 votes -
More options for dashboard customization.
Can you please consider adding more options for the dashboard. It is great to have but need more options to give us what we need to see quickly on a daily basis. I would love to have the option to have the Debtor's Ledger in a pie graph form showing 30/60/90. I would also like to see the occupancy in a pie graph with the option to choose from the different site types. Lastly, I love that it shows the In House number but would love to see it have the ability to see the number of sites as well;…
1 vote -
BillRoomType automatically defaults to RoomType on reservation creation.
It would be handy to have a setting allowing the BillRoomType reservation field to automatically default to the Room Type reservation field when a booking is first created/generated.
Our property has many identical apartments that for online inventory purposes have to be listed separately as One-Bedroom or Two-Bedroom Apartments. We can adjust these manually for availability by setting BillRoomType to the desired configuration (for rate correction) and setting requirements for housekeeping (ie. Lock/Unlock 2nd Bedroom).
Currently when we issue confirmation (form) letters, we reference the Room Type field for rate adjustment and have to remember to manually adjust this on…
1 vote -
I would like Merge Field for the number of occupants on a reservation
Currently there are merge fields number of adults, children or infants, but not a merge field simple for the total number of guests in a room/area reservation. Please add this Merge Field.
1 vote -
Enhancement Request: Non-Virtual Number for International SMS via RMS
We are currently facing a critical issue in our guest communication system at the resort. All our guest interactions are routed through the RMS , which is essential for providing a seamless experience. However, RMS is currently configured to send text messages (SMS) using a virtual phone number. This configuration is preventing SMS messages from reaching our international guests.
Issue Details:
Current Setup: RMS uses a virtual phone number.
Problem: SMS messages sent from a virtual number are not delivered to international guest numbers.
Impact: This issue disrupts timely communication with international guests, potentially affecting guest satisfaction and overall operational…6 votes -
Automate filling the 'reason for visit' as business/work field when a Company is selected
Would love to see functionality that connects the Company Field in a reservation with the Reason-For-Visit field so that it could automatically fill based upon a set action
For example, one of our reasons for visit is Business/Work, and often this is tied to the use of the Company field.
There should be a way to have a rule that says: if there is a Company entered, then the reason for visit is Business/Work ; and this fills out the field without having to select anything in the drop down.
2 votes -
Add hyperlink to SMS
Really appreciate seeing all these helpful suggestions - great to know the community is actively sharing ways to improve RMS! I often watch tutorial and feature update videos, and using <a href="https://vidfrom.com/">Vidfrom.com</a> to convert them into YouTube MP3 files lets me listen while multitasking. Super handy when you’re trying to stay up to date!
2 votes -
RMS Pay Transaction Activity to be included in the Reservation Audit Trail
It would be beneficial to include RMS Pay Transaction Activity in the Audit Trail. For example when a credit card token is created, when a charge is processed, when a pre-authorisation is released; Currently there is no record of this on the reservation of guest profile audit trail.
3 votes -
Do NOT show rates for Unavailable rooms on the NEW 2025 IBE
According to RMS support, the new IBE shows "Starting at" rates for UNAVAILABLE rooms "by design". What? Why ? This is a terrible "design" that serves no purpose whatsoever and only adds to confusion and aggravation of guests (and properties). Unavailable rooms simply should NOT have "starting at" rates shown. Easy.
For us, any given night a room can be either basic (hotel only) or All-Inclusive where the rate for you and a guest could be $165 or $500 (your choice). So, we now have guests with reservations who are checking rates. They are booked for $500 (All-Inclusive), see the…
1 vote -
Add checkbox to exclude additions during a specified date range
We have "dog" listed as an additional as we have a 2 dog maximum. We have also introduced a dog exclusion period and would like to remove "dog" from showing up on the IBE during specified periods.
1 vote -
Enhancement to get “ Subject to Extension” field for RMS / Report writer
There is field under “Subject to Extension” but we can’t find this value anywhere in any of the standard reports and even in the Report Writer (Under Utilities in RMS). will be great to activate it at least in Report Writer
1 vote -
Return guest / VIP arrival
Return guest / VIP arrival
Have a feature on guest reservation to easy view if the guest is returning guest and how many times they have stayed and for it to pick up on online travel bookings as well. This will create a warm welcome for the guests upon arrival and their status with the hotel.
4 votes -
Charge to travel agent or company after checkout
to be able to add a company or travel agent after the room has been checkedout so that it can be charged to AR
2 votes -
Include / Exclude Triggered Correspondence based on Billing Category
There is currently ability to include or exclude triggered correspondence based on category, but we will like to include or exclude based on billing category.
Regards
2 votes -
Rate Displayed On Booking Chart
It would be great to be able to have an option to have a select rate display at all times on the booking chart, similar to when rates display when you make a reservation. For us, who assign rooms at the time of booking, this would be a huge help for quick revenue management observations. We generally manage rates by room type and being able to see the room type occupancy and the price on the same screen would be great.
19 votes
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