359 results found

1. Have an email/sms alert & log that shows unset triggered and WHY it didnt send.

   We rely heavily on triggered emails and sms to give clients check in information and there is no alert system to show clients have not received booking confirmation, entrance instructions or anything else. When there is an error it just shows red as not sent but no information on why it hasnt sent.

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2. Enhancement Request: Non-Virtual Number for International SMS via RMS

   We are currently facing a critical issue in our guest communication system at the resort. All our guest interactions are routed through the RMS , which is essential for providing a seamless experience. However, RMS is currently configured to send text messages (SMS) using a virtual phone number. This configuration is preventing SMS messages from reaching our international guests.

   Issue Details:

   Current Setup: RMS uses a virtual phone number.
   Problem: SMS messages sent from a virtual number are not delivered to international guest numbers.
   Impact: This issue disrupts timely communication with international guests, potentially affecting guest satisfaction and overall operational efficiency.
   Urgent Suggestion:

   Proposal: Replace the virtual number in RMS with a non-virtual number.
   Recommended Options:
   Use the resort’s property contact number.
   Use a dedicated phone number that is directly owned by the operator.
   Implementing this change will ensure that SMS messages are reliably delivered to our international guests, aligning with industry best practices and enhancing our guest communication strategy.

   Action Required:
   Please prioritize this enhancement to ensure our guests receive timely updates and communications, thereby maintaining the high standard of service expected at our resort.

   We are currently facing a critical issue in our guest communication system at the resort. All our guest interactions are routed through the RMS , which is essential for providing a seamless experience. However, RMS is currently configured to send text messages (SMS) using a virtual phone number. This configuration is preventing SMS messages from reaching our international guests.

   Issue Details:

   Current Setup: RMS uses a virtual phone number.
   Problem: SMS messages sent from a virtual number are not delivered to international guest numbers.
   Impact: This issue disrupts timely communication with international guests, potentially affecting guest satisfaction and overall operational… more

   5 votes

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3. Rate Displayed On Booking Chart

   It would be great to be able to have an option to have a select rate display at all times on the booking chart, similar to when rates display when you make a reservation. For us, who assign rooms at the time of booking, this would be a huge help for quick revenue management observations. We generally manage rates by room type and being able to see the room type occupancy and the price on the same screen would be great.

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4. Pre Check In Status section added to filters In/Out Movement Screen

   Add Arrivals Pre Checked In filter to in/out movement screen (like we have for expected arrivals, checked in, in house guests etc.) so pre check in guests can be prioritized at check in. Currently there is no report or in/out screen area where only pre check in guests are listed.

   3 votes

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5. more information with credit card payments.

   I would like to have names attached to credit card payments made through the guest portal, so that if multiple people are paying for accommodation, I can attach names to payments for clarity.

   3 votes

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6. RMS booking Screen usability

   Make RMS booking Screens mor customisable
   Using terms like Comp Id (what does even mean) How would a customer know
   Remove these questions or the option to turn off
   Yes, I would like to receive emails
   Yes, I would like to receive SMS
   If they tick these we can not send triggered corro - like a conformation email.
   This is our tool to compete with the OTAs - please improve usability
   Its the same as the Then box says “special requests” box. Have the option to turn off or rename heading

   2 votes

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7. I would like a report that shows the deposit paid and the outstanding amount to pay

   Description - A report which shows deposits paid and outstanding Balance.
   Reason - No current report shows deposits paid and outstanding amount due. Currently would have to look at multiple reports.
   Justification - Increase revenue. This will allow me to see who has not paid in full and allow me to generate pay by link or contact guest for payment.

   Suggested REPORT Fields. -

   RES NO
   PROPERTY
   NAME
   ARRIVAL DATE
   END DATE
   PAYMENT / DEPOSIT TAKEN
   PAYMENNT OUTSTANDING
   OUTSTANDING DUE DATE

   3 votes

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8. Update the Requirements screen to show a Status column

   It would be very helpful to show the Status of a requirement (e.g. Finished, Outstanding etc) as a column on the Requirements screen (both the actual requirements screen and the requirements at the bottom of a reservation). Otherwise you have to click on each requirement to open it to check it's status.

   2 votes

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9. Master Name Listing Report

   I would like the master name listing report to have date range filter so that you can use it to forecast groups that are not under allotment

   3 votes

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10. Is It Time for an Oil Change? Discover the Top 3 Signs Every Car Owner Should Know!

    Your car's engine is its heart, and engine oil is the lifeblood that keeps it running smoothly. Skipping or delaying an oil change can lead to severe damage and costly repairs. In a place like the UAE, where extreme heat and driving conditions are tough on engines, timely oil changes become even more critical.

    But how do you know when it's time for an oil change? In this blog, we'll uncover the top 3 warning signs every car owner in Abu Dhabi should know and explain why regular oil changes with Service My Car can save you from a major breakdown and unnecessary expenses.

    Why Is Engine Oil So Important?

    Before we get into the signs, it's essential to understand why engine oil matters so much:

    ● Lubrication: Oil reduces friction between moving engine parts.

    ● Cooling: It helps dissipate heat, preventing overheating.

    ● Cleaning: It carries away dirt, sludge, and metal particles from the engine.

    ● Protection: Oil prevents rust and corrosion on vital engine components.

    When oil becomes old or dirty, it loses these properties, which can lead to engine wear, overheating, and even complete failure.

    Top 3 Signs It's Time for an Oil Change

    Here are the three most important signs that you shouldn't ignore:

    1. Warning Lights on Your Dashboard

    Modern vehicles are equipped with intelligent monitoring systems that notify you when something is wrong. If you see the oil pressure warning light or the check engine light, it's a clear sign that something's wrong with your oil system.

    ● The oil pressure light usually looks like an oil can symbol.

    ● It means your car is either low on oil or the oil isn't circulating properly.

    ● Driving with this light on can cause irreversible engine damage.

    When this light appears, it's time to schedule an oil check with a trusted service provider like Service My Car. Their trained technicians can inspect the issue and perform a professional oil change if needed.

    2. Dark, Dirty, or Gritty Oil

    Clean engine oil has a honey or amber color. Over time, it collects dirt, metal shavings, and combustion residues, turning it dark and gritty. This is a natural process, but once the oil is contaminated, it can no longer protect your engine effectively.

    You can check the oil yourself:

    ● Turn off the engine and let it cool.

    ● Remove the dipstick, wipe it clean, reinsert it, and pull it out again.

    ● Look at the color and consistency.

    If the oil is black, thick, or has visible particles, it's time to get it changed. Service My Car offers quick and efficient oil changes, using only high-quality oils that match your vehicle's requirements.

    3. Unusual Engine Noise or Knocking

    A well-lubricated engine runs quietly. But when oil levels are low or the oil is old, metal parts begin to grind against each other. This creates strange noises such as:

    ● Ticking or tapping

    ● Knocking or rumbling

    ● Loud engine vibrations

    If you hear these sounds, it's often a sign that your engine isn't getting the lubrication it needs. Acting fast can help you avoid serious mechanical damage. Book an inspection with Service My Car to prevent further harm and extend your engine's life.

    Other Signs to Watch Out For

    Although the three signs above are the most critical, you should also keep an eye out for these additional symptoms:

    ● Exhaust smoke: Excessive blue or grey smoke may signal oil burning due to leaks or contamination.

    ● Oil smell inside the car: This could be caused by an oil leak dripping onto hot engine parts.

    ● Poor fuel economy: If your car is burning more fuel than usual, thick or degraded oil could be to blame.

    These issues should never be ignored. Even if your car feels fine now, a minor problem can escalate into an engine failure without proper oil maintenance.

    How Often Should You Change Your Oil?

    There's no one-size-fits-all answer, but general guidelines suggest:

    ● Every 5,000 to 10,000 km, depending on your vehicle and oil type.

    ● If you frequently drive in hot climates, like Abu Dhabi, or take short trips often, your car may need oil changes more frequently.

    The easiest way to stay on top of oil maintenance is to schedule regular service appointments with Service My Car. They'll assess your car's usage and provide a personalized oil change schedule.

    Why Choose Service My Car for Your Oil Change?

    When it comes to oil changes, Service My Car stands out as a trusted and professional option for car owners in Abu Dhabi. Here's why:

    Expert Technicians\
    Their certified mechanics are trained to work on all car makes and models, ensuring your vehicle gets the care it deserves.

    Genuine Oil and Filters\
    Service My Car uses only manufacturer-approved oils and filters to ensure maximum engine protection and performance.

    Free Pickup & Drop-Off\
    No need to drive through the city heat. Enjoy the free pickup and delivery service and get your oil changed from the comfort of your home or office.

    Transparent Pricing\
    You get upfront, no-surprise pricing. You'll know exactly what you're paying for.

    Full Service History\
    You can access your full service records anytime via their app or website --- great for resale value and peace of mind.

    Whether you need a simple oil top-up or a full engine oil change, Service My Car makes it easy, affordable, and reliable.

    Pro Tips to Extend Time Between Oil Changes

    Want to save even more? Follow these smart tips to extend the lifespan of your engine oil:

    ● Avoid aggressive driving: Hard acceleration burns oil faster.

    ● Warm up your engine before long trips, especially in colder months.

    ● Use the right oil recommended for your vehicle.

    ● Avoid short trips that don't let the engine fully warm up.

    ● Keep your engine clean to prevent contaminants from mixing with the oil.

    Still, don't delay regular servicing. Even the best habits can't replace the need for routine oil changes.

    FAQs

    Q1: How long does an oil change take at Service My Car?\
    An oil change typically takes 30 to 45 minutes, depending on the car model. With Service My Car, you can also opt for pickup and delivery, making it even more convenient.

    Q2: Can I drive my car if the oil is low?\
    You shouldn't drive your car with low oil levels. It can cause serious engine damage. If you're unsure, contact Service My Car for a quick inspection and top-up.

    Q3: What type of oil does my car need?\
    The right oil type depends on your car's make, model, and engine specifications. Service My Car uses manufacturer-recommended oils to ensure peak performance.

    Q4: How do I know if the oil filter needs replacing?\
    Oil filters are usually replaced with every oil change. Signs of a bad filter include dirty oil, engine noise, or poor performance. Let the professionals at Service My Car take care of it during your next visit.

    Q5: Do I need synthetic oil?\
    Synthetic oil offers better performance and protection, especially in hot climates like the UAE. While not mandatory for all cars, it's highly recommended for newer engines. Service My Car can guide you on the best option.

    Thank you for taking the time to read this blog. If you're searching for reliable volvo transmission repair dubai workshop, then visiting Service My Car--- recognized as the best and most trusted car workshop in the city.

    Final Thoughts

    Your car's engine is one of its most valuable components, and engine oil plays a critical role in keeping it healthy. By learning to recognize the top 3 signs --- dashboard warning lights, dirty oil, and engine noise --- you can avoid breakdowns and extend your car's lifespan.

    And when it's time for an oil change, don't take chances. Choose Service My Car for reliable, professional, and affordable service. Their expertise, quality parts, and customer-first approach make them the perfect choice for oil changes in Abu Dhabi.

    Your car's engine is its heart, and engine oil is the lifeblood that keeps it running smoothly. Skipping or delaying an oil change can lead to severe damage and costly repairs. In a place like the UAE, where extreme heat and driving conditions are tough on engines, timely oil changes become even more critical.

    But how do you know when it's time for an oil change? In this blog, we'll uncover the top 3 warning signs every car owner in Abu Dhabi should know and explain why regular oil changes with Service My Car can save you from a major… more

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11. Talefy

    Talefy is a powerful AI story generator designed to help you unlock your creative potential and enhance your storytelling process. It uses artificial intelligence to generate unique plot ideas, develop characters, and suggest creative directions for your stories. One of the main advantages of Talefy is how it streamlines the writing process, helping you craft compelling narratives more effortlessly. If you’re interested in learning more about how Talefy transforms your writing and the specific benefits it offers, I recommend reading this article: https://talefy.ai/blog/what-is-the-best-ai-story-generator-how-talefy-transforms-your-writing-process.

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12. Talefy

    I’ve recently heard about Talefy and I’m curious to know more. How does it work as an AI story generator, and what are the main benefits it offers for crafting compelling stories? Can it really enhance my creativity and help me write more efficiently?

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13. Top Nationalities by Room Nights and Revenue

    Discover the top nationalities based on room nights and revenue! This analysis helps you understand travel trends, identify potential markets, and optimize your hotel marketing strategy. From the countries that dominate in terms of guest numbers to the main revenue sources, this information will help you grow your business more effectively.
    Cre: geometry dash spam

    1 vote

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14. The ability to have employees Clock in and out.

    I use a booking software called aluuvi in the winter. It has an awesome Clock in- Clock out interface. It would help my campground management immensely. If RMS had this feature.

    1 vote

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15. Percentage wise Report

    Subject: Feature Request – Daily Percentage-wise Guest Status Report by Property

    Dear RMS Cloud Team,

    I would like to request a feature enhancement to generate a daily percentage-wise report for each property (or selected properties) within the RMS system, based on guest status categories.

    Currently, our housekeeping team is manually submitting this report, but we believe that integrating it into the system would significantly improve accuracy, efficiency, and smart monitoring.

    Feature Overview:
    The report should display the count and percentage of total bookings for each of the following guest status categories (as seen in the RMS interface):

    Expected Arrivals

    Arrivals Yet to Pre Check In

    Checked In

    In House Guest

    Day Use

    Checked Out

    Expected Departures

    Departing

    No Show

    Cancelled

    Expected Report Format (Example):
    Status Count % of Total Bookings
    Expected Arrivals 15 12%
    Checked In 20 16%
    In House Guest 60 48%
    ... ... ...
    Total Bookings 125 100%
    Feature Requirements:
    Ability to generate the report per property or for multiple selected properties.

    Automatic daily generation of the report (at a configurable time).

    Option to export the report in Excel or PDF.

    Include filter options for date and property.

    Ideal for use in daily management meetings and housekeeping coordination.

    This feature would not only reduce manual effort but also ensure consistency and data accuracy across our operations. We believe it aligns with RMS Cloud’s vision of a smarter and more efficient property management system.

    Looking forward to your feedback and possible implementation timeline.

    Best regards,
    Shahid Rather
    Property IT Admin

    AL Majd Al Arabiah

    Subject: Feature Request – Daily Percentage-wise Guest Status Report by Property

    Dear RMS Cloud Team,

    I would like to request a feature enhancement to generate a daily percentage-wise report for each property (or selected properties) within the RMS system, based on guest status categories.

    Currently, our housekeeping team is manually submitting this report, but we believe that integrating it into the system would significantly improve accuracy, efficiency, and smart monitoring.

    Feature Overview:
    The report should display the count and percentage of total bookings for each of the following guest status categories (as seen in the RMS interface):

    Expected Arrivals

    Arrivals… more

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16. An extra window in the accounts section for separate invoices

    An extra window in the accounts section for separate invoices

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17. I would like to see

    Sync Housekeeping Requirements with Tasks

    When a housekeeping requirement is added to a reservation and appears in the housekeeping roster, it should automatically sync with the Housekeeping Tasks list. I have to manually re-enter it into the app, creating unnecessary double handling. Automating this would save time and reduce manual entry errors.

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18. I would like to add a permission for Superusers to override dates in Guest accounts to extend expiration of their credits

    Sometimes due to extenuating circumstances, we need to extend a credit amount in a guest account. If you could add an override or permission for the Superuser to extend the credit expiration dates.

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19. report writer

    I recently discovered any reports I create in Report Writer & download to Excel do not include reservations that "opt out" of mailing campaigns. Please include an option to include these reservations as the figures I'm producing to management & owners is incorrect.

    2 votes

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20. Package Report

    There should be a report for packages in order for F&B team to forecast number of pax for meals, club lounge etc. Currently you can create a template for packages but there is not report to generate it, unless you select specific sundry charges. But some packages are a combination of different sundry charges so it isn't clear to F&B what the charges are for. It'll be clearer to have a report that just shows "Buffet Breakfast", "Club Lounge Access" etc/

    2 votes

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