RMS User Suggestions
315 results found
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Enhancement Request: Non-Virtual Number for International SMS via RMS
We are currently facing a critical issue in our guest communication system at the resort. All our guest interactions are routed through the RMS , which is essential for providing a seamless experience. However, RMS is currently configured to send text messages (SMS) using a virtual phone number. This configuration is preventing SMS messages from reaching our international guests.
Issue Details:
Current Setup: RMS uses a virtual phone number.
Problem: SMS messages sent from a virtual number are not delivered to international guest numbers.
Impact: This issue disrupts timely communication with international guests, potentially affecting guest satisfaction and overall operational…5 votes -
Rate Displayed On Booking Chart
It would be great to be able to have an option to have a select rate display at all times on the booking chart, similar to when rates display when you make a reservation. For us, who assign rooms at the time of booking, this would be a huge help for quick revenue management observations. We generally manage rates by room type and being able to see the room type occupancy and the price on the same screen would be great.
18 votes -
Master Name Listing Report
I would like the master name listing report to have date range filter so that you can use it to forecast groups that are not under allotment
3 votes -
report writer
I recently discovered any reports I create in Report Writer & download to Excel do not include reservations that "opt out" of mailing campaigns. Please include an option to include these reservations as the figures I'm producing to management & owners is incorrect.
2 votes -
Add hyperlink to SMS
It would be great to be able to use hyperlinks in SMS messages to send customers to web pages with terms and conditions, pet policies, information for late arrivals, park maps, Chill Guy Clicker etc. 160 characters is often not enough to get the message across, and cutting and pasting tiny URLs seems so old-fashioned, both for us and the customer with a smart phone.
2 votes -
I would like a report that shows the deposit paid and the outstanding amount to pay
Description - A report which shows deposits paid and outstanding Balance.
Reason - No current report shows deposits paid and outstanding amount due. Currently would have to look at multiple reports.
Justification - Increase revenue. This will allow me to see who has not paid in full and allow me to generate pay by link or contact guest for payment.Suggested REPORT Fields. -
RES NO
PROPERTY
NAME
ARRIVAL DATE
END DATE
PAYMENT / DEPOSIT TAKEN
PAYMENNT OUTSTANDING
OUTSTANDING DUE DATE2 votes -
Custom Reservation Statuses & Colours
Additional booking status which can be customised with the name of the travel agent and colour for the booking charts for confirmed bookings taken by booking agents
This would allow us to confirm bookings taken by travel agents (eg. Hoseasons) who pay the fees 2 weeks after the customers have left to a different colour other than the confirmed booking colour, which is also used for customers who booked directly with us and paid their money in advance of their arrival. Meaning that when the booking status and surname is selected on the booking chart, we would be able to…
16 votes -
Would be handy to have the Check In-Out times as our touring acts are always asking.
Check In-Out times
1 vote -
email AR statements after bulidng
Once you have clicked 'build' i would like to be able to email the company from this screen. Currently I email to a user and then send from the Outlook email.
1 vote -
Attach Requirement to a Rate Code
Some rate code comes with value adds so it will be good to be able to attach requirements to it ie FOC airport transfers, breakfast, so that we can generate a report for it.
1 vote -
Select print for automated Scheduled Reports
It would be great when setting up automated Scheduled Reports to be able to select 'print' so it will automatically print the report so it will be ready to go when you first come in or whenever you need it without having to go in and print it off yourself.
1 vote -
Add a IBE Query String to bypass the shopping cart and go straight to checkout
Whilst the IBE shopping cart is useful for multi-room bookings, it is not very intuitive for single room bookings, which make up the vast majority of online bookings.
We have many cases of guests ringing up to complete their booking because they can't work out how to finish their booking. Other cases where guest just keep adding rooms to the cart thinking that it's not working, exhausting inventory with IBE pencil bookings.
Short of reverting back to the simpler IBE without cart functionality, it would be great if we could use a URL query string we could use to bypass…
1 vote -
Add Channel Rate ID and Channel Room Type ID columns to Channel Management Mapping
Include Channel Rate Id and Channel Room Type (Category) ID columns in Mapping in Channel Management to assist in identifying Rates or Room Types sent by Expedia when multiple Rates or Room types use the same description.
Channel Rate ID and Channel Room Type ID are included on Channel Room Type Comparison report so info is in RMS.
1 vote -
Do discovery calls with larger hotels regarding pain points
Many areas of the setup seem like they would be ok for a small hotel but quickly become cumbersome. It would be good to do discovery calls as to the pain points for your larger/growing customers so that the PMS can adapt and keep up with some of the other options on the market for user friendliness on a setup point of view.
1 vote -
Export functions on Room Type & Rate Type Setup Screens
It would be great to get an export function on some of the setup screens for the following reasons.
- Record setup at a point in time,
- Export, manipulate and delegate to someone to make the changes
- So you can do some lookup functions etc to be able to get a condensed list of things that aren't the way they should be
- ID's such as Rate Type ID and Room Type ID are only on these screens, when required for Channel Manager CSV Uploading you have to manually type it all from two different screens.
1 vote -
Rate Type Reordering currently very time consuming
Maintaining Rate Type orders so staff know which rate to sell first is very important. Currently when creating a new Rate Type, it inevitably doesn't fall where you would like it, you have to select that individual Rate Type and press an up or down arrow until it is where you want it. If you have 200 Rate Types, you click 200 times to get it from top to bottom.
Suggest either a 2-column setup where you put in the number, and it bumps the Rate Type that currently has that number down the list by 1, or a drag-and-drop…
1 vote -
Receive a notification when a booking is not delivered in RMS/rejected by RMS
Would be helpful to receive error messages and/or emails when a booking is not delivered to RMS for whatever reason. As otherwise we will have no idea a booking has failed to deliver/has not been made in RMS. This has now happened with us twice where the booking was valid on booking.com extranet but we did not receive any email notification about the booking being made, nor did we receive any error notification that the booking has failed to integrate with our PMS channel
2 votes -
Package Report
There should be a report for packages in order for F&B team to forecast number of pax for meals, club lounge etc. Currently you can create a template for packages but there is not report to generate it, unless you select specific sundry charges. But some packages are a combination of different sundry charges so it isn't clear to F&B what the charges are for. It'll be clearer to have a report that just shows "Buffet Breakfast", "Club Lounge Access" etc/
1 vote -
RMS clients need to be able to access a bounced email report
Currently when we enter email addresses (or if a guest enters in when doing on online bookings), unless it's something obvious in the error (which we then correct), like @bigpong or @gmailcom or gnail.com - we don't know that the guest has not received the email until they contact us letting us know what they expected to receive hasn't arrived.
Rather than the guest having to drive the email bounce correction, it would be good for RMS clients to be able to have access to the email bounce report for their client number.
Maybe this could be an extra report…
1 vote -
Online bookings via interactive maps need to be made mobile friendly. Navigation is almost impossible on a phone.
Online bookings via interactive maps need to be made more mobile friendly. The vast majority of our customers prefer site-specific bookings (particular campsites or cabins) and they use the maps to book the specific one they want. Customers using an iPhone can't use the normal functionality to zoom in/out and they are often not able to navigate the maps by tapping on the screen. RMS should overhaul its internet booking engine to make it compatible with mobile devices.
1 vote
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