RMS User Suggestions
527 results found
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Bulk Owner Charge - Add reservation Number on to the screen so you can link the charge to the reservations
Bulk Owner Charge - Add reservation Number on to the screen so you can link the charge to the reservations
8 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Allow rooms to be sold as 'double/twin' with guests needing to confirm their bedding choice
I would like to be able to sell a room which is configurable as a double or twin, and force the guest to choose their bedding configuration as part of the booking process.
7 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to Customise RMS Internet Booking Engine Confirmation Page Text
Make the Online Booking Engine confirmation header text customizable.
Currently this area pulls the Guest Name, Arrival Date and Online Confirmation No fields, but puts them into text that does not align with our reservation and deposit policies. Now it says:
Thanks <Given> <Surname>,
We look forward to welcoming you at <Property Name>, on
<Arr Date>. Your Booking Confirmation ID is <Online Conf No>
Thank you for booking with us.We would like to be able to change the default text to terms & phrases that we use...
For instance "your booking confirmation ID" becomes "your booking reference number", etc.
…
7 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Online Checkins Filter Expedia and Booking.com Virtual Cards
If a guest who has paid one of these two popular OTAs wants to do an online checkin for late arrival or whatever. Could RMS detect an expedia or booking.com virtual card to exclude a prepayment requirement. I realize one can filter out ALL expedia and booking.com reservations from prepaying requirements as well as stipulate that they need to create a token.The Expedia virtual cards, for example, have the word "expedia" in the token. We have had prepaid guests from Expedia pay twice because of the settings. We have also had OTA guests (more than one might expect) perpetuate fraud…
7 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Automated Quote Reservation Process
This idea is basically an extension on the triggered correspondence functionality.
A customisable workflow solution would have triggers, decision points, actions and diary events.
For example, a quote followup workflow would be ;
- trigger quote status 7 days prior to arrival date.
- automatic workflow decisions based of field values, such as quotes for a specific agent might be ignored.
- automate a correspondence
- set a followup date.
- etc
Such workflow builders are common in CRM systems. I can provide more details if required.
Regards
Stephen7 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Update Housekeepers Report to Include Previous Reservation Options for Hold Over Departure Cleans
If have any hold over rooms, the report removes the length of stay from these rooms. it keeps the guest name and date of departure but not how many nights the room was occupied. Can we please include the length of stay for hold over departure rooms? Thanks
7 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Void Charge when Remove Requirement from a Reservation
Some of our requirements are attached to sundry charges so when we add them into a booking, the attached sundry charges will also be auto-posted in the guest account.
However this is not the case with removal of requirements. When we remove a requirement from the "Requirements" section in a booking, the related sundry charge will still stay in the guest account. We have to go back to the account and manually remove the sundry charge which is very tedious. Please can we have this enhanced so that any removal of requirements will also auto-remove the attached sundry charge from…7 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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User Defined Order of Allocated Areas for RMS Online
To have a site list just for Online so you can change the order in which sites get booked rather than the numerical default of the system list which is normally numerical (same as booking chart). This would allow you to better serve customer by booking best sites first similar if they had rung
7 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Different categories of "Out of Order" sites
It would be nice to have the ability to create different categories of out of order sites. Our property locks sites for a variety of reasons, and having the option to lock sites under different out of orders would be very useful. At the very least having the option to modify colors for individual Out of Order sites on the booking chart.
6 votes -
I would like RMS Require an active CC on file in order for the guest to be checked in
It would be very helpful to have the option to require an active credit Card on file in order for the reservation to be checked in. This way we ensure we have a CC on file as they add charges to their account during their stay.
6 votes -
Option to Hide Cancelled Reservations in the Guest Portal
Add an option to hide Cancelled Reservations in the Guest Portal and an option to remove 'Payment' on Cancelled Reservations.
6 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Add Search by Guest Name to Balance Transfer and Charge Transfer
Ability to search guest names in credit and balance transfer function
I would like the ability to search for guest firts name and last name in the credit and balance transfer functions to avoid having to first seperatly find the account number and then come back to this function to perform the transfer.
5 votes -
Advanced Housekeeping Tasks
Automatically calculate when rooms are DEEP/FULL cleans based on # of nights occupied. i.e. full linen/quilts/protectors every 5th night
Would be good if RMS housekeeping tasks could automatically tell us when we deep clean rooms after X amount of nights occupied (i.e. 3x 1 night stays+2 night stays - we would change on the 5th night that room has been used). We currently manually have a register for each room in our property, that we mark out every 5th night the room is used, it gets a FULL linen change i.e. duvets, mattress & pillow protectors.
If this was a…5 votes -
Qantas / Jetstar Virtual Credit Card to drop into RMS
Currently, Qantas / Jetstar bookings don't have the VCC's drop into the system. Have them drop into RMS
5 votes -
I would like the country code for phone field in RMS be searchable by country name
If we could search the country name, eg Portugal, to find the country's international dialling code. I would not know it's code is PRT and code is +351. There needs to be a better way to search this field.
5 votes -
Pre-checkin - better wording on buttons so guests don't worry that they are paying twice
Guest portal - pre-checkin - After guest accepts T&C's the button reads "Continue to payment" this has caused many guests to call saying they have paid and won't continue further, thus pre-check in is not completed. If the button read only "Continue" guests would reach the payment page which clearly states "Card details required for incidentals". This would save time for staff and guests.
5 votes -
Ability to add hyperlink to SMS
It would be really good to be able to use hyperlinks within SMS correspondences, the ability to direct customers to web pages, T & C, pet policies, late arrival info, park maps, etc.
160 characters more than often is not enough to get the message across. cutting & pasting tiny URLs seems so old-fashioned for both us and the customer using a smart phone.5 votes -
Update RMS online Bookings
RMS online booking engine needs a refresh - urgently.
the shopping basket needs to be in view at all times, the process should be much more intuitive. has not changed in 2 years - time to get an update RMS please.
Our main complaint from guests - booking engine is TERRIBLE5 votes -
Lock Rates for FUTURE confirmed reservations when making rate table changes to Additionals
Currently. if you change the rate for Additionals in your Rate Tables, ALL Future confirmed reservations (in place at the time) will have the rate changed without notice OR warning the moment you check them in (which could be months later), EVEN though they were booked at another rate.
This issue virtually incapacitates our ability to change the rate for additionals. RMS should not be changing ANY rates instantly at check in without any notice or warning messages. Please correct this issue. Thank you!
5 votes -
Be able to run a report on future promotions booked
Currently I can only see what booked promotions are in-house or in the past. I'd like to see how many I have booked in the future. It is imperative to be able to see how a campaign is performing prior to completion. Currently I'm running a new promotion spanning out 6 months. I have no idea if I have booked any until they have departed. Difficult to report on to ownership, marketing team etc
5 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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