RMS User Suggestions
361 results found
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SMS History Report Enhancement
Include an extra column that displays either the content or the name of the SMS being sent in order to track if this function is being overused by staff and potentially contravening laws regarding clients who opt out of receiving updates via SMS
1 vote -
Allow RMS cut key send Names guests details as well
When we cut the keys would be great if allow to send also the guests names details to the encoder. At the moment it will not send any names details to visionline encoder
1 vote -
Filter message Centre notifications
To have greater control on what message appears in the message Centre by creating a i.e with a OTA do not show me booking.com for example
1 vote -
The ability to extract or download SMS correspondence records
It's great to have the ability to SMS guests and tenants, however it would be even better to be able to extract or download records of this correspondence
1 vote -
Ability to select a refundable sundry charge and add to the package
Currently only non-refundable charges can be added to the package, and refundable charges cannot be part of a package.
As we collect bonds for a number of bookings (especially in peak season when every booking has a security bond), the bond sundry charge is in the package is a sundry charge called bond which is chosen to post to extras.
When a booking is made for the property that has this in the package, it does post to the extras account, but then we need to void it and replace with the Refundable Bond sundry (orange coloured), to enable the…
1 vote -
To be able to schedule the availability chart to be sent to see occupancy months in advance easy
To be able to schedule the availability chart to be sent to see occupancy months in advance easy, same as how you can print it, but to automactically send, they have this on room master
1 vote -
email AR statements after bulidng
Once you have clicked 'build' i would like to be able to email the company from this screen. Currently I email to a user and then send from the Outlook email.
1 vote -
Attach Requirement to a Rate Code
Some rate code comes with value adds so it will be good to be able to attach requirements to it ie FOC airport transfers, breakfast, so that we can generate a report for it.
1 vote -
Select print for automated Scheduled Reports
It would be great when setting up automated Scheduled Reports to be able to select 'print' so it will automatically print the report so it will be ready to go when you first come in or whenever you need it without having to go in and print it off yourself.
1 vote -
Add a IBE Query String to bypass the shopping cart and go straight to checkout
Whilst the IBE shopping cart is useful for multi-room bookings, it is not very intuitive for single room bookings, which make up the vast majority of online bookings.
We have many cases of guests ringing up to complete their booking because they can't work out how to finish their booking. Other cases where guest just keep adding rooms to the cart thinking that it's not working, exhausting inventory with IBE pencil bookings.
Short of reverting back to the simpler IBE without cart functionality, it would be great if we could use a URL query string we could use to bypass…
1 vote -
Add Channel Rate ID and Channel Room Type ID columns to Channel Management Mapping
Include Channel Rate Id and Channel Room Type (Category) ID columns in Mapping in Channel Management to assist in identifying Rates or Room Types sent by Expedia when multiple Rates or Room types use the same description.
Channel Rate ID and Channel Room Type ID are included on Channel Room Type Comparison report so info is in RMS.
1 vote -
Do discovery calls with larger hotels regarding pain points
Many areas of the setup seem like they would be ok for a small hotel but quickly become cumbersome. It would be good to do discovery calls as to the pain points for your larger/growing customers so that the PMS can adapt and keep up with some of the other options on the market for user friendliness on a setup point of view.
1 vote -
Export functions on Room Type & Rate Type Setup Screens
It would be great to get an export function on some of the setup screens for the following reasons.
- Record setup at a point in time,
- Export, manipulate and delegate to someone to make the changes
- So you can do some lookup functions etc to be able to get a condensed list of things that aren't the way they should be
- ID's such as Rate Type ID and Room Type ID are only on these screens, when required for Channel Manager CSV Uploading you have to manually type it all from two different screens.
1 vote -
Rate Type Reordering currently very time consuming
Maintaining Rate Type orders so staff know which rate to sell first is very important. Currently when creating a new Rate Type, it inevitably doesn't fall where you would like it, you have to select that individual Rate Type and press an up or down arrow until it is where you want it. If you have 200 Rate Types, you click 200 times to get it from top to bottom.
Suggest either a 2-column setup where you put in the number, and it bumps the Rate Type that currently has that number down the list by 1, or a drag-and-drop…
1 vote -
RMS clients need to be able to access a bounced email report
Currently when we enter email addresses (or if a guest enters in when doing on online bookings), unless it's something obvious in the error (which we then correct), like @bigpong or @gmailcom or gnail.com - we don't know that the guest has not received the email until they contact us letting us know what they expected to receive hasn't arrived.
Rather than the guest having to drive the email bounce correction, it would be good for RMS clients to be able to have access to the email bounce report for their client number.
Maybe this could be an extra report…
1 vote -
Online bookings via interactive maps need to be made mobile friendly. Navigation is almost impossible on a phone.
Online bookings via interactive maps need to be made more mobile friendly. The vast majority of our customers prefer site-specific bookings (particular campsites or cabins) and they use the maps to book the specific one they want. Customers using an iPhone can't use the normal functionality to zoom in/out and they are often not able to navigate the maps by tapping on the screen. RMS should overhaul its internet booking engine to make it compatible with mobile devices.
1 vote -
maintenance app development
being able to allocate jobs in the maintenance mobile portal to specific people / logins and then being able to sign these off on the mobile interface.
1 vote -
Ability to turn off Chargeback on Online Travel Agents
Currently, there are little options on what we can configure with Online Travel Agents. We recently had an issue where staff were able to push charges to AR on the RMS Book Now button. These reservations should either be Pay on creation or Pay On Arrival/Departure and definitely not chargeback to the RMS Booking Now Travel agent.
We need to have the ability to turn charge back off (or Credit Hold on) for RMS generated travel agents as there is a financial impact in not being able to do so.
1 vote -
I want a new Problem logging system.
The problem logging system is not fit for purpose. A problem should be only closed when a User says it is, not when a support member has replied to it.
1 vote -
I would like to Automatically Check in and check out guests
Description - the ability to check in and check out guests automatically by time. So, at 11:30 check all guest out. at 5pm check all guests in.
Reason - Automation.
Justification - saves time and effort of employees allowing no check in and check outs to be missed.1 vote
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