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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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451 results found

  1. Option to download guest ID from profile

    Would be good if we could download/open the guest photo ID from the client profile. If it has been scanned or uploaded as a small image it is almost impossible to see the details on it.

    2 votes

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  2. Need the ability to change the automatic room assignment order within a specific room type

    Because RMS assigns the rooms within a room type in the same order all the time, the rooms with the lowest numerical room number get more use than the rooms with higher room numbers, so they wear faster. If this order could be manually manipulated or even set to a random selection, it would resolve this issue.

    2 votes

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  3. Traces

    Currently there is no visual differentiation in the reservation tab to for both traces and requirement. it will be great if an additional column can be added so the user know which one has been loaded

    2 votes

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  4. the function to auto-generate an invoice when the booking is made (and save it for portal access by a guest)

    It would be great to have the functionality to auto-generate an invoice when a booking is made.

    Basically that it generates, creates that invoice number and is then saved in the reservation (similar to building one now and choosing print, and when you want to view or save it).

    Then once the invoice is generate, guests can access it via their guest/client portal.

    This would streamline processes immensely and save guests needing to request an invoice, but not have it emailed.

    It also saves having to show a breakdown of the reservation details (accommodation & package) within a form letter,…

    2 votes

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  5. Job Management Room Search or List All

    Right now when we go to put in a Job, we need to find the select the category first and then select the room number. It'd be great if we could have an option of all rooms to pick from.

    2 votes

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  6. CHANNEL MANAGER AGENT SETUP

    Currently the Travel Agents that are default through the Channel manager Set-up do not appaer in the main travel agents list.
    I want to be able to add Notes and requirements to the travel agents in the channel manager

    2 votes

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  7. Visual status on to do chart

    Right now when we open the To Do Chart its very hard to visualize if a task has already been completed or if it is still pending.

    It would be great if the completed tasks would be crossed over or change color. Same thing for overdue tasks.

    2 votes

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    0 comments  ·  General  ·  Admin →
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  8. I would like the Travel Agent Commission Report to calculate correctly

    It would be so very helpful if the Travel Agent commission report would calculate the commission owed to the Agent on the amount actually paid by the guest. Presently if a discount is applied to the accommodation base rate, the Travel Agent commission is calculated on the full amount, not the discounted amount. Ideally the report and the agent's invoice would match!

    2 votes

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    1 comment  ·  Reports  ·  Admin →
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  9. Portal link able to be sent to added guests on a reservation and to have their own account not reservation account

    We are a ride park which requires all adult guests to agree to and sign their own legal documents before arrival at the park. Also these additional guests would need their own account to pay for their own riding fees etc
    We cannot use the additional guest feature in RMS reservations because it sends the link to the main guests portal not the additional guests portal and does not allow for them to have their own account
    Is there a way you can make it so each additional guest can receive a link to their own guest portal and have…

    2 votes

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    0 comments  ·  General  ·  Admin →
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  10. Mobile Version Guest Signature, ID Scanning and Registration card details.

    I would like to request for a mobile version improvement. It would be better if there's a feature for Guest signature, ID Scanning on it.

    2 votes

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    0 comments  ·  Portals  ·  Admin →
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  11. Pan Pacific Travel - Channel connection

    Add the Pan Pacific Travel - Channel connection

    2 votes

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    0 comments  ·  Interfaces  ·  Admin →
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  12. Multiple Guest & Reservation Notes Fields

    An additional note box that is specific to either a booking or a customer.


    An additional note box to record detailed information about a guest that doesn't need to appear on the in/out movement report.

    At present we use the client note to record the data we need for every booking (where there caravan is stored) and the reservation notes that are specific to that booking. Both of these notes appear on the in / out movement report. A third note, would allow for detailed information to be recorded, which is either specific to the customer or the booking without…

    2 votes

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  13. Integrate RMS with Outlook Calendar

    integrate RMS with outlook calendar

    2 votes

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    1 comment  ·  General  ·  Admin →
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  14. More Date Filters on Reports

    Reports to include date range of "same month last year" and "Financial year".


    I would like to be able to compare reports this month's revenue for example with the same month last year. We can only select last month, this month, next month. I know I can add a custom range, but would be quicker to have this button. Would be helpful for dashboard reports. There's no use comparing February's revenue to January's. I would like to compare this February to last February for a more helpful comparison.
    Also when most Australian businesses report in Financial years July-June, it would…

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  15. Report Writer - Add Guest Date Modified Field to Search

    Add Date Modified to Guest in report writer

    I am trying to update our owner database. I have a template based on guest type = owner and owned as at = todays date.

    I am able to get a list of all owners, but I can't determine when the last time their information was updated.

    I would like the field 'Date Modified' added to the report writer Guest search table.

    2 votes

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  16. EDM - import your own EDM template

    To enhance flexibility and user experience, it's currently possible to utilize and modify existing templates within the RMS's EDM module. Expanding this capability to allow the import of custom EDM templates into RMS would significantly benefit users, offering greater personalization and efficiency and branding.

    2 votes

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    1 comment  ·  Modules  ·  Admin →
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  17. I would like the international dialling code to be able to be set as mandatory.

    Currently, there is no way to set the international dialling code to mandatory. If this is going to be a required field for SMS moving forward, it should be a mandatory field OR the ability to set it as mandatory for those who utilise the SMS modules.

    2 votes

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  18. Tariff Audit Report

    Hi Team,

    We would like to request for a report that would be able to identify any changes made in the tariff manager on any given day.

    We want to see an audit trail of Tariff Overrides, Tariff Adjustments, and Daily Bar changes that is created and deleted everyday.

    This has been asked by Auditors to make sure that we would be able to investigate any changes in the tariffs by a user access.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  19. ETD - Departures

    In/Out Movements
    Have in the Departures section a box with the Estimated Time of Departure (ETD), rather than the ETA.
    Then we can check if a late departure is arranged without having to go into each booking.

    2 votes

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  20. Have icons for bedrooms and bathrooms on rooms/properties online

    Our business type is holiday homes and apartments. We would love to add to the Sleep icon (number of people) other icons for bedrooms, bathrooms etc to show up on the booking page for individual areas/properties.

    2 votes

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