Skip to content

RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

410 results found

  1. Adding Nationality column in In/Out movements (Checked out)

    It would be good to add the Nationality column as part of client's details who checked out. It's included in arriving and In House Client so why not in Checked out? It would be good to know the nationalities who booked with us in the past and can be used for geomarketing campaigns.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Check Out button on Guest Portal link so guests can easily check themselves out

    There needs to be a Check Out button on the main screen to select in the Guest Portal link. We send our guests a Check Out link via SMS but not many seem to be able to figure out how to check out! They need to click on the Settings cog, to then see the Check Out option. The only see Pay Total (all our guests pay 7 days prior so they don't click this as they have already paid) and Details tab on the main screen.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  Portals  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Manually pause or cancel a trigger

    To be able to cancel triggered correspondance on an individual booking. There are occations where you do not need to send something to a guest and you're unable to stop a trigger from sending out.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. To skip the shopping cart and proceed directly to checkout, add an IBE Query String.

    The IBE shopping cart is helpful for reserving multiple rooms, but it is not very user-friendly for booking only one hotel, which accounts for the great majority of online reservations.

    We frequently receive calls from guests who are unable to conclude their reservation because they are unable to figure it out. Other instances include IBE pencil reservations depleting inventory as guests simply keep adding rooms to the cart while believing it isn't working.

    It would be fantastic if we could utilize a URL query string to get around the shopping cart, as an alternative to going back to the more…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. To be able to comment on an invoice that has been raised in the RMS's A/R payment area

    This would enable us to include remarks for our Accounts team, enabling them to easily add direct payments in the appropriate RMS area.

    Many of our group reservations are paid for by invoice; for instance, they pay a deposit, which our accounts team enters into the A/R. The group then makes a change, so we have to cancel that invoice and issue a new one. This creates confusion because it doesn't reflect the amount they have previously paid.

    Another issue is that when they have paid in full and then modify the reservation, we have to cancel the invoices once…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Assets Maintenence - Add Report for Assets

    Currently you can only print a PDF of the menu view which is limiting as it does not show all the fields for the Asset and has limited search/filter options.

    It would be great to have a report that would have options for Property and Asset Type and then show at least the following information.

    -Description
    -Code
    -Asset Type
    -Asset Sub Type
    -Associated To
    -Model Name
    -Serial No
    -Manufacturer Warranty End
    -Value New
    -Notes

    All fields available for printing would be ideal.

    Being able to export this list to CSV and Excel would be beneficial.

    We are an Enterprise User…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Assets - Add Filter for Property

    As an Enterprise User all Assets for all properties are listed in this view. It would be beneficial to have a property filter to return results based on the selected property. It's confusing for other lodges to see Assets for Other Lodges here. Currently we need a prefix code in the asset description so we can filter results.

    The results could then be printed.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Present Requirements based on either Rate Type or Date

    It would be great if we could present Requirements to guests via the IBE based on the rate type ie. room only rates present breakfast as an option but rate types that include breakfast don't. In addition it would be ideal if we could present requirements based on a date, so for example if a guest is booking a stay on an evening where a Dinner & Wine pairing event is scheduled, then the guest is presented this option as a requirement when booking.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Form Letters Merge Field to Calculate Rate for Upgraded Room Type

    Upgrading rooms is a useful way to increase income, particularly during the quieter periods.

    It would be great to have a merge field that would recalculate the total tariff based on a different room type. The merge field would need to include a parameter to indicate the room type to be calculated.

    This way we could quickly offer upgrades in our standard letters, alone the lines of.

    Thinking of upgrading your room? A Superior King Room for your «rNights» stay would be a total cost of $«rUpgradeTariff(12)». This compares to your current room type costing $«rTotalTariff». Contact us today to…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. recurring charge option in the Owner's Adhoc

    A recurring charge option in the Owner's Adhoc or Manager tab would be extremely helpful.

    Currently, there is a "Create Expense" function in the Manager tab, but it only supports monthly charges and still requires manual processing.

    It would be ideal to have the ability to set up daily, weekly, monthly, or yearly recurring charges directly in the Adhoc tab.

    Having this feature would greatly streamline processes and help prevent missed charges, especially when managing a large number of properties.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Integrate with dockwa.com

    dockwa.com for marina bookings.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Traces functionality

    Functionality to apply Traces against Rate Type - so when a rate is selected traces are automatically applied to the reservation.

    Functionality so that within the Reservation the requirements/traces listed have a column to show what has been COMPLETED - so at a quick glance can see what is outstanding when looking at a reservation. Once marked completion no visual change to the list.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Feature Request For Integrating Social vVideo Platform

    I would love to suggest the integration of a fun and creative short video platform similar to existing social entertainment apps. This would add a new dimension of engagement for users and open up opportunities for businesses and creators alike.

    Many users are interested in apps that provide a mix of trends, humor, and user-generated content. One great example is the fikfap download https://fapapk.net/ option which offers quick access to short, viral-style videos in a community-driven environment.

    It would be exciting to see RMS Cloud explore or partner with similar social entertainment tools to enhance user experience and bring more…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. The Booking Total and Deposit Required for Online Booking Don't Match When a Guest Enters a Promo Code

    When a discount is added after the deposit rule is set, the Deposit Total should update to match the Booking Total and the Total Rate fields, especially for online booking because guests don't have the capability to manually change the deposit required field to match the total amount due after a promo code has been entered. Guests typically apply a promo code at the same time they are choosing dates and entering their RV information when making a booking online, so the deposit required should match the booking total. Having to issue a refund every time a guest uses a…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Add AirBNB pet fee functionality

    Allow pet fees to pass from AirBNB to RMS when AirBNB guests are bringing pets.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Arrival report and true balance

    The arrival report does not give a true balance. On the account section beside Folio is shows the credit which is displayed on the report. This is not the balance due on the account. The number displayed beside it in () is the correct amount owed and is what needs to be displayed on the arrival reports.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Group Confirmation or Correspondence

    Hello! I hope you can also improve your correspondence wherein we are able to pull out or create a group confirmation for all the rooms, details, and sundries inside the group.

    E.g. there are 5 rooms with different dates, # of pax and different sundries posted per room, I wish we can populate all these details in 1 confirmation if we pull out the correspondence from the master.

    Thanks

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Improving RMS Flexibility: Beyond Simple Maximum Occupancy

    The existing RMS system has limited flexibility in terms of determining maximum occupancy. For a room type with a maximum capacity of four people, we must accommodate particular combinations such as two adults and two children or three adults. However, we cannot currently restrict combinations such as 3 adults + 1 child or 4 adults (although 4 adults Monkey Mart can be managed via rate tables). The inability to prevent bookings of three adults and one child is a major issue that could lead to overbookings through online channels, and according to RMS support, there is no current remedy. We…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Streamlining Multi-Property Management in the RMS Cloud: Seeking Best Practices

    Hello, everyone.

    I'm searching for best practices and tips for effectively managing many properties in RMS Cloud. Currently, keeping everything organized, particularly with reservations and reporting, is difficult.

    Any suggestions for streamlining these processes would be much appreciated. I'm also looking for any guidelines, courses, or Geometry Dash advanced RMS Cloud capabilities created specifically for multi-property administration.

    Thank you for your help!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base