RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Please add the Active Window Box in 9+

    Please add the Active Window Box into 9+

    In 9 the Active Window icon on the top right was very handy remind me of reservations that I had open.

    46 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    It is always great to hear when a feature of an RMS product is valued by our customers and we understand the importance of being able to quickly toggle between screens during the working day.

    For this reason, we have featured how to do this in RMS 9+ in our monthly newsletter and included the RMS 9+ version of ‘Active Windows’ in our Knowledge Base.

    For more information on how to have multiple windows of RMS 9+ open at any one time, please see the below knowledge base article.

    https://help.rmscloud.com/upgrading-to-rms-9plus$Active%20Windows

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  2. Ability to void multiple charges on one account at once

    Implement the ability to multi select charges to void in one hit.

    27 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that an option has been added to the Corrections menu on Accounts in RMS providing the ability to select and Void multiple Sundry Charges. This option is currently available in RMS 9+ Version 10.17.103.3 or later.

    Further enhancements to this feature have been scheduled for a future development cycle to include other Charge Types & Account Types.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  3. Triggered Correspondence needs more Action options

    Could we have an additional Action added to the Triggered Correspondence please?

    We need to be able to send payment reminders based on the Res - Confirmation date. If a deposit is not paid within 14 days the booking is cancelled.

    We have no way of sending an automatic email to remind customers to pay on time, or an email to cancel. This all has to be done manually which is very tedious!

    24 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions on ways we can improve RMS 9+.

    Currently available in RMS 9+ Triggered Correspondence setup is the ability to setup a trigger for a set period of time before or after the Reservation Deposit Due Date. This option can be found under the ‘Action’ drop down menu on the Automation tab.

    Additionally the option to setup Triggered Correspondence for specific Booking Sources, Categories, Companies, Rate Types and Travel Agents is available. This allows users to setup a trigger with a specific form letter or SMS template for the required Booking Sources.

    Kind Regards,

    RMS Product Development

  4. 22 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that a number of new merge fields are available for Form Letters in RMS 9+ that can be used for Group Confirmation Letters.

    For setup instructions on Form Letters, please see our Knowledge Base article:

    http://help.rmscloud.com/form-letters-9p

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

  5. would like the availability of multiple screens open as unable to exit a new reservation without saving

    would like the availability of multiple screens open as unable to exit a new reservation without saving

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    Currently available in RMS 9+ is the ability to open new tabs from menu items, Reservation or Account numbers to work on multiple screens in RMS 9+ without navigating away from incomplete or in progress work.

    To do this at any time, right click the menu item or reservation and select ‘Open in New Tab’ or ‘Edit in New Tab’. and a new browser tab will open without disrupting the view on the current tab.

    Kind Regards,

    RMS Product Development.

  6. Option to turn off the recalculate the tariff question that appears every time a reservation is edited.

    There should be an option to turn off the question to recalculate the tariff every time a reservation is edited. It is very time consuming and annoying.

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    In RMS 9+ it is now possible to turn off the Rate Recalculation messages on the Booking Chart and in the Reservation screen, by selecting the Options button and un-ticking the option ‘Show Confirmation Messages.’

    When confirmation messages are not displayed, Rate Recalculation will be defaulted to ‘Yes’ and will not prompt the user each time.

    Please see below Knowledge Base articles for more information on this feature.

    Booking Chart Options: http://help.rmscloud.com/booking-chart-options

    Reservation Screen Options:
    http://help.rmscloud.com/reservation-screen-intro$Options

    Rate Recalculation:
    http://help.rmscloud.com/rate-recalculations

    Default Rate Recalculation:
    http://help.rmscloud.com/accounting-options$Reservation

  7. Ability to set rate for all rooms in a group reservation, simultaneously

    For large groups with negotiated rates, where all rooms are the same rate, it would be very helpful to be able to override the rate on the Group Master to have this rate apply to all the rooms in the group.

    I work at a hotel that negotiates special rates for individual groups, separately, and does not use one or two rate types for all group reservations. As of right now, the only way override rates, to add a negotiated rate, is to override the base rate for each individual room in the group. When you book 30-50 room groups,…

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    As part of our ongoing enhancements to the functions available to Group Reservations, the ability to override all siblings within a group from a single screen is currently available within RMS 9+ Beta.

    Whilst viewing any Group Reservation, navigate to the Area tab and select ‘Update Sibling’ from the bottom of the screen. This menu will provide multiple options for bulk updating the siblings within the group simultaneously, including the ability to override the Base Rate, set a Discount or change the Rate Type for one or many of the siblings in one screen.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Automatic Merging of Guest Profiles.

    RMS should be able to automatically merge guest profiles.

    If the guests mobile number and surname match then merge profile.

    Information should not be lost if different. For example email address,

    If one profile has email address A and the other email address be then both email address show on the merged profile.

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Currently Available  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. We need to be able to change the number of people in a booking over different dates

    We need to be able to change the number of people in a booking over different dates, for example day 1- 2 adults, day 2- 4 adults.
    This is a basic feature, which will eliminate current incorrect occupancy stats.

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    Currently available on the Guest tab of reservations is the ability to specify the reservation dates each guest is included in the occupancy of the reservation.

    Whilst viewing a reservation, navigate to the Guest tab, select a Guest and choose the ‘Edit Dates’ button. This will display a screen to set the individual dates this particular guest is staying.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Wanting to be able to assign a validity date range to the rates so that access to the rate is automatically managed

    Currently, in RMS, you have the ability to assign a Rate Type to a Company/Travel Agent/Wholesaler and it's valid for as long as Rates are loaded or until Rate Type is removed from the Company.

    As part of our business we negotiate with these corporations on their future rates, and from season to season, year to year these negotiated rate types may change. It would be really handy to be able to assign a validity date range to the rates so that access to the rate is automatically managed.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    Currently available in RMS 9+ Beta is the ability to set validation dates against Rates when assigning them to a Company or Travel Agent.

    This allows users to setup Rate Assignment for negotiated rates only during the contract period.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. We would like less 'clicks' to print receipts or statements

    at the moment it is taking 4-5 clicks to finally print in 9+ - very frustrating!!

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    Currently available in RMS 9+ is the ability to enable Smart Printing. With the installation of a Print Client on one computer sharing a network with printers and defining which preferred printers and paper sizes for various print functions in RMS, these printing tasks can be reduced to 2 clicks.

    For more information on setting up Smart Printing, see the below Knowledge Base article.

    https://help.rmscloud.com/smart-printing

    Kind Regards,

    RMS Product Development

  12. Automatic Creation Of A Token For All Reservations Including On-Line Reservations

    RMS should be able to automatically convert any credit card number received into RMS into a token ready for processing.

    We need to get rid of the number of clicks required to process a credit card.

    Get rid of the vault. You have a token lamp that lights up when RMS automatically produces a token or a red lamp that lights up indicating to the user that you need to contact the guest because something is wrong with the credit card number or expiry date or available funds.

    What is wrong with the credit card number should also automatically be…

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    Currently available in RMS 9+ is the ability to connect with a Payment Gateway. Once connected Online Options can be setup to tokenise guest’s credit card information when processing an online reservation and staff can create a credit card token which can be used for processing payments directly in RMS.

    RMS Vault is a PCI compliant storage method for customers not connected to a Payment Gateway and is not designed to be used for charging guest’s credit cards.

    Opting to enter guest’s credit card information directly into fields on the Guest Details screen of the reservation is not PCI compliant and is at the discretion of the operator.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. Limit Number of Pets for Online Reservation

    When making an online reservation limit number of pets and show message to guest stating a maximum of x number of pets are allowed.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve the RMS IBE.

    Currently available for setup in RMS 9+ is the ability to specify a minimum and maximum number of additional charge type labels, such as dogs on a Rate Type.

    These additional labels can optionally be displayed to RMS IBE by selecting them in Online Options setup and if the Rate Type is made available to RMS IBE, the limitations will apply during the booking process the same as if 3 Adults are chosen and Categories are setup to accept no more than 2.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. 7 clicks to print a tax invoice?

    Issue: It takes 7 clicks to print a tax invoice in RMS 9+ under Google Chrome. It means average 20 to 35 secs (also depends on internet speed) to execute this very important function.

    Suggestion: Promote "Print Invoice", "Email Invoice" to "Accomm" main functions or even upper level to Reservation window's main function keys.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is an option to enable Smart Printing. RMS Smart Printing allows users to setup preferred printers for specific print actions in RMS, allowing for quicker print job allocation to specific printers with minimal clicks.

    Printing a Tax Invoice from an account can be achieved in as little as 3 clicks with Smart Printing enabled, 5 if choosing the option to Email & Print as there is an email recipient selection for sending to multiple email addresses.

    For more information on Smart Printing, including how to setup and use, please see the below Knowledge Base article.

    https://help.rmscloud.com/smart-printing

    Remember to vote on other suggestions you would find of benefit, or add any new suggestions you may have on improving RMS.

    Regards,

    RMS Product Development

  15. Attaching screen shots to service requests

    Ability to attached picture files such as screen shots of error messages to service requests

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Currently Available  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please update the look of RMS Online

    It would be great if the look of RMS Online could be modernized. It is very simple and old fashioned.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Currently Available  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. User logs out automatically after non use after so many minutes

    In our prior system, the user logged out automatically after so many minutes of non use for security purposes. With a very busy office and mutiple users on limited number of workstations, this feature may sure the actual user logged in was the person creating the reservation or making changes. If not employees are making changes to reservations in our employee's names.

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    RMS 9+ includes the ability to setup automatic logout for users after a specified period of time as part of the Advance User Password options.

    For more information see https://help.rmscloud.com/advanced-user-passwords

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  18. 10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Pro Forma Tax Invoices are available to be used and recreated as needed, without the need to cancel on any amendments made to the reservation.

    This leaves the formal Tax Invoice to be used once on finalisation of the reservation account as designed.

    Additionally you may find statements beneficial to provide if the reservation is not yet finalised.

    Kind Regards,

    RMS Product Development

  19. Resinstate the function that allows you to search & select a repeat guest profile in existing bookings

    Resinstate the function that allows you to search & select a repeat guest profile in existing bookings

    Resinstate the function that allows you to search & select/replace a repeat guest profile in existing bookings
    This function was available until fairly recently - the new way of matching repeat guest profiles is not time effective

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Currently Available  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow more units to be displayed on booking chart in 9+

    In version 9 at least 76 units can be viewed on booking chart however in v9+ it is only possible for us to see a maximum number of 32 units in 5 categories when we operate in full screen on Google Chrome. 9+ needs the be given the ability to display many more units like that of 9 and to do this we can think of at least 2 ways that this should be able to be done quite simply. One way is to add a number of extra “Row Height” options, as found in booking chart options, such as…

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Currently Available  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 11 12
  • Don't see your idea?

Feedback and Knowledge Base