RMS User Suggestions
458 results found
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email AR statements after bulidng
Once you have clicked 'build' i would like to be able to email the company from this screen. Currently I email to a user and then send from the Outlook email.
1 vote -
Enhancing User Interface Customization Options
Hi RMS Team,
I appreciate all the hard work you put into making RMS a robust and versatile platform. One feature I believe could significantly improve the user experience is expanded customization options for the user interface.
Specifically, could you consider adding more flexibility in the way users can arrange and personalize their dashboards? For example, it would be incredibly helpful to allow users to create custom widgets or choose from a broader selection of pre-built widgets that align with their unique workflows. Additionally, the ability to adjust the layout of these widgets or to save and switch between different…
3 votes -
Add Channel Rate ID and Channel Room Type ID columns to Channel Management Mapping
Include Channel Rate Id and Channel Room Type (Category) ID columns in Mapping in Channel Management to assist in identifying Rates or Room Types sent by Expedia when multiple Rates or Room types use the same description.
Channel Rate ID and Channel Room Type ID are included on Channel Room Type Comparison report so info is in RMS.
1 vote -
Do discovery calls with larger hotels regarding pain points
Many areas of the setup seem like they would be ok for a small hotel but quickly become cumbersome. It would be good to do discovery calls as to the pain points for your larger/growing customers so that the PMS can adapt and keep up with some of the other options on the market for user friendliness on a setup point of view.
1 vote -
Export functions on Room Type & Rate Type Setup Screens
It would be great to get an export function on some of the setup screens for the following reasons.
- Record setup at a point in time,
- Export, manipulate and delegate to someone to make the changes
- So you can do some lookup functions etc to be able to get a condensed list of things that aren't the way they should be
- ID's such as Rate Type ID and Room Type ID are only on these screens, when required for Channel Manager CSV Uploading you have to manually type it all from two different screens.
1 vote -
Rate Type Reordering currently very time consuming
Maintaining Rate Type orders so staff know which rate to sell first is very important. Currently when creating a new Rate Type, it inevitably doesn't fall where you would like it, you have to select that individual Rate Type and press an up or down arrow until it is where you want it. If you have 200 Rate Types, you click 200 times to get it from top to bottom.
Suggest either a 2-column setup where you put in the number, and it bumps the Rate Type that currently has that number down the list by 1, or a drag-and-drop…
1 vote -
Nationalities in order of roomnights and revenue
Need a report on nationalities in decreasing order by roomnights and revenue with the option to choose one or the other.
Nationalities are key for a property strategy and the fact that we have to manually create a report starting from the alphabetical order is not efficient, can lead to mistakes and is super time consuming.2 votes -
RMS clients need to be able to access a bounced email report
Currently when we enter email addresses (or if a guest enters in when doing on online bookings), unless it's something obvious in the error (which we then correct), like @bigpong or @gmailcom or gnail.com - we don't know that the guest has not received the email until they contact us letting us know what they expected to receive hasn't arrived.
Rather than the guest having to drive the email bounce correction, it would be good for RMS clients to be able to have access to the email bounce report for their client number.
Maybe this could be an extra report…
1 vote -
Online bookings via interactive maps need to be made mobile friendly. Navigation is almost impossible on a phone.
Online bookings via interactive maps need to be made more mobile friendly. The vast majority of our customers prefer site-specific bookings (particular campsites or cabins) and they use the maps to book the specific one they want. Customers using an iPhone can't use the normal functionality to zoom in/out and they are often not able to navigate the maps by tapping on the screen. RMS should overhaul its internet booking engine to make it compatible with mobile devices.
1 vote -
Ability to turn off Chargeback on Online Travel Agents
Currently, there are little options on what we can configure with Online Travel Agents. We recently had an issue where staff were able to push charges to AR on the RMS Book Now button. These reservations should either be Pay on creation or Pay On Arrival/Departure and definitely not chargeback to the RMS Booking Now Travel agent.
We need to have the ability to turn charge back off (or Credit Hold on) for RMS generated travel agents as there is a financial impact in not being able to do so.
1 vote -
I want a new Problem logging system.
The problem logging system is not fit for purpose. A problem should be only closed when a User says it is, not when a support member has replied to it.
1 vote -
I would like to Automatically Check in and check out guests
Description - the ability to check in and check out guests automatically by time. So, at 11:30 check all guest out. at 5pm check all guests in.
Reason - Automation.
Justification - saves time and effort of employees allowing no check in and check outs to be missed.1 vote -
I would like a revenue report by month for 12 months
Description - A report which shows all categories revenue on a 12 month view (budget V actual report is [perfect but for 12 months)
Reason - better understanding of financials
Justification -better understanding means more money.1 vote -
An Advisory Notification Will Appear If Multiple Users Are Changing the Same Reservation Details
When two or more individuals (such as a member of the reservation team and someone at reception) are making changes to the reservation, it would be nice if a warning could come up.
If there is no data saved, they both think they update the date, but that is not the case.Lead your army in hills of steel! Strategize, customize, and conquer enemies across action-packed maps. Dominate the battlefield with powerful tanks and epic upgrades.
1 vote -
Room List not showing Categories that are set to Site (Instead of Accommodation)
Ref. ticket-ID: 43610
1 vote -
Removing the balance for all online travel agents on the guest portal
Guest portal -
Currently there is a balance/deposit owning for guests on their guest portal for their reservation & if they have paid booking.com/ expedia directly sometimes they look at this balance & think they still owe money to us - so they PAY NOW. This then is an issue for us as we have to refund the money back to the guest (as they have paid the online travel agent directly) & we are then stung with the commision fee to the payment merchant for the refund. Sometimes it can be anywhere from $20-$50 for the fee. Really needs…1 vote -
Create Arrival Pack Labels report
RMS currently provides label functionality within Report Writer. For us, this is a GDPR risk. Giving Front Desk teams the ability to run Labels for their Arrival Packs on a daily basis within a section of the system that has functionality that could easily be used to send SMS/Form Letters to guest records from any area of the business e.g. owners/other parks/wrong guests is a huge data breach risk.
Our Front Desk teams do not understand Report Writer, nor should they. This should be administrator/marketing access only. Creating a report based on the Labels feature would be more in line…
2 votes -
I would like the SMS History report to include the User who sent the message and the Description header
I would like the SMS History report to be updated to include the User who sent the message and the Description header so that we can report on which department the SMS costs should be attributed to and how efficiently we are using SMS by location.
2 votes -
High Bill
The ability to include master reservation in the high bill report
1 vote -
Be able to select and move multiple charges at once
If a room has parking that is meant to be on Extras 2 and they have been in for 10 nights. Instead of having to move one at a time you could highlight multiple and move multiple
1 vote
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