RMS User Suggestions
425 results found
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Update RMS online Bookings
RMS online booking engine needs a refresh - urgently.
the shopping basket needs to be in view at all times, the process should be much more intuitive. has not changed in 2 years - time to get an update RMS please.
Our main complaint from guests - booking engine is TERRIBLE6 votes -
Exclude Fixed Reservations from Inventory for Channels
I would like channel managers (booking.com) to look at fixed reservations and not include as available inventory for "Quote" reservations
Currently booking.com does not look at FIXED reservations when looking at inventory for available nights. Booking.com will still allow a "Quote" reservation and disregards bookings that are fixed and cannot be moved.
2 votes -
Out of order Notes to appear in owners portal (purple bar)
The ability for Out of Order Notes to appear in the owners portal so owner can see why their property is marked as out of order For example: carpet steam cleaning, external pressure wash or gutter cleans, etc ...
2 votes -
Monthly Housekeepers Productivity Report
Housekeepers productivity report - available to report on a monthly basis, not just daily
Housekeepers productivity report
We would like to be able to produce this report on a monthly basis. At the moment can only report daily.3 votes -
Lock Rates for FUTURE confirmed reservations when making rate table changes to Additionals
Currently. if you change the rate for Additionals in your Rate Tables, ALL Future confirmed reservations (in place at the time) will have the rate changed without notice OR warning the moment you check them in (which could be months later), EVEN though they were booked at another rate.
This issue virtually incapacitates our ability to change the rate for additionals. RMS should not be changing ANY rates instantly at check in without any notice or warning messages. Please correct this issue. Thank you!
5 votes -
Set Rate on Group on the RMS Internet Booking Engine
IBE Group Reservation correspondence has never worked properly
Since the IBE payment always goes on the Group Master but the charges remain on the sibling reservations, there are no options for Group Reservations to ever receive an accurate triggered correspondence that properly shows "balance owing" or "payment made." Sibling reservations will always show a zero payment made with a full balance, and group master will always show a negative balance owing due to a payment but no charges.
Please turn this into a job so this gets corrected - it has been an issue for many years with no reasonable…
3 votes -
A Proper case utility
Having a utility to proper case guest name and address details would be great to keep the database clean and consistent.
2 votes -
A smooth integration with QuickBooks Online
A smoother and cleaner QuickBooks Online integration would be great. i.e. posting general ledger values via date range.
2 votes -
Form Letter Template for Emailed Receipts, Statements & Tax Invoices
I would like to be able to change the formatting/wording on email refund so it is received better by our guests.
The wording in the body of the email is very plain.
No logo. no contact number. no park signature.15 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Highlight or Bold Text in Notes
We would like the notes to have the option to be Highlighted or Bolded.
15 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Select Multiple Categories on the Internet Booking Engine Search
I would like RMS Book now button to be able to book more than one category in the first search..
Currently, if there is only 1 room type in the category that holds two people, and the number of people staying is 4 ADTs, the user has to add to cart and then do another search.
1 vote -
Queue Arrivals
The ability to queue an arrival when guest physically arrives but room not ready which also appears on Housekeepers reports/screen, and in/out screens. Critical for large arrival days
2 votes -
Housekeeping Tasks To Be In Pitch Order on Housekeeping Portal
Housekeeping tasks to be in pitch order on the housekeeping portal so that it is easier to use.
1 vote -
To be able to process Blind Refunds with CC Token on file
Currently if you need to process a blind refund you have to have the full card details. 99.99% of the time they exist as a token on file but currently you can't use that token to process the blind refund. Understanding blind refunds shouldn't be the default setting for refunding people, sometimes they are inevitable, and it makes an already insecure process more insecure by having to acquire the CC information again rather than using the secure information already on file.
12 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Guest Portal - Limit guest payments to IBE
Ability to have an option to limit only IBE reservations to make payments via the guest portal.
Currently, if your business is paid by an OTA after departure, guests from an OTA (Booking.com or Airbnb) login to the guest portal and do make payments which then causes a refund issue.
1 vote -
Make Rate Manager more user friendly
The current iteration of Rate Manager is extremely clunky, especially the Control panel. Suggest developers look at Site Minder as an example of a clean, modern and most importantly, USER FRIENDLY, interface that is simple to use but has all the features needed. In my opinion, the RMS Rate Manager was designed by people who don't have to use the feature on a daily basis.
18 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Bulk Charges Utility for Credit Notes
Allow sundry credit notes in bulk charges
Sundry credit notes do not appear as a selectable items in bulk charges. An error comes up when entering a negative amount in the bulk charges stipluating that the sundry item must be setup as a credit note. However, when the sundry item is setup as a credit note it is not selectible in the bulk charges options. Consumption credits will not work for my requirements because I wish to post the bulk credit notes prior to check out. Hopefully this is an easy fix in the system!!!
Paul
1 vote -
Present professional looking quotations
Would love to spit out pretty looking quotes like how the IBE screens look, so you can attach via PDF or copy and paste into an email. With some pictures and room information, and pretty clear dates for a quote. Even a Quote Number if they want to book.
8 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Ability to Edit Multiple Guests on a Group Reservation Simultaneously
Checkbox / Tickbox on the Guests Menu in a Master Reservation
On the Rooms menu of a reservation, there is a tick box available to select a batch number of rooms to amend. Hoping that there would also be a tick box available on the Guest menu to select a batch of guests to amend.
1 vote -
Automate XERO Integration
Please automate the Xero integration push instead to having to do it one by one day by day as current.
also, it would be much easier if the integration would raise an invoice instead of a Journal.1 vote
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