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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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361 results found

  1. Integrate Oolio POS system to Rms

    Integrate Oolio POS system to Rms

    1 vote

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  2. Flag for a reservation/in-house

    Similar to requirement section to have a Flag pop up small window that you can choose for any department to appear, example for reception to show a message on check in and or on check out. for instance, a flag is added for check in saying please wish happy birthday to Mr Smith, or on check out Flag to show guest borrow an adaptor please collect.

    3 votes

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  3. View 'Token Created Date' under existing token in Folio

    When charging someone's credit card, it would be great if you could see the date created for the token.

    1 vote

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  4. Test & Tag Results in Asset Management

    Test & Tag results should be set up so that we are able to schedule & record results.
    Each electrical appliance must be test & tagged and each appliance tested has a unique tag and tag number attached.
    It should be available on the maintenance to do or job tasks so they can complete the results and post on to the asset/dwelling/ room number.

    2 votes

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  5. Best Practices for Managing Multiple Properties in RMS Cloud?

    Hello everyone,

    I’m currently managing multiple properties through RMS Cloud, and I’ve noticed that keeping everything organized can become quite overwhelming. Does anyone have tips or best practices for efficiently managing multiple properties within the platform? Specifically, I’d like to streamline the reservation and reporting processes to save time.

    If there are any guides, tutorials, or advanced features within RMS Cloud that can help with multi-property management, I’d love to check them out.

    Thanks in advance for your advice!
    level devil

    1 vote

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  6. Override dwelling size

    It's a good idea for new staff to have the new updated warning window for the size of a dwelling not to fit on a site. However, can it be overridden as well, please? It's very frustating when lots of sites have been allocated bigger dwellings, perhaps because we know the people have the ability to park on a site or the particular dwelling will fit after talking to the guest. We can't even write a comment in the notes and save that existing reservation, because it simply won't accept that person, on a site that size. As owners we…

    1 vote

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  7. Default In/Out Movement Screen Date to Audit Date

    Currently the In/Out Movement Screen defaults to the local time on your computer. After midnight, we are still checking in guests that are from the same audit date but it's defaulting to the next day. This is confusing and doesn't make any sense when checking in guests after midnight prior to the audit. I imagine most hotels are still checking in guests after midnight for the previous night. I would would suggest the same for the Booking Chart.

    3 votes

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  8. Choice to Refund Charges for Reservation Cancellation

    In the skill game Stickman Hook, you take on the role of a swinging stickman and navigate stickman hook hundreds of difficult levels. This colorful, entertaining stickman game has more than 100 difficult levels. Play Stickman Hook and advance your character through challenging courses by using grappling hooks. This addictive and difficult game will test your sense of timing, momentum, and spatial awareness.

    1 vote

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  9. Improving Custom Reporting Capabilities: Request for Multi-Data Source Integration

    Hi RMS Team,

    I hope this message finds you well. I’m writing to suggest an enhancement to the custom reporting functionality within RMS. Currently, while the custom reports are incredibly useful, they are limited to pulling data from a single source.

    Would it be possible to introduce a feature that allows users to integrate data from multiple sources into a single custom report? For instance, combining data from sales, inventory, and customer feedback systems into one cohesive report would significantly enhance our ability to perform comprehensive analyses and make data-driven decisions.

    This multi-data source integration could include:

    Cross-Source Data Filtering:…

    1 vote

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  10. Enhancing User Interface Customization Options

    Hi RMS Team,

    I appreciate all the hard work you put into making RMS a robust and versatile platform. One feature I believe could significantly improve the user experience is expanded customization options for the user interface.

    Specifically, could you consider adding more flexibility in the way users can arrange and personalize their dashboards? For example, it would be incredibly helpful to allow users to create custom widgets or choose from a broader selection of pre-built widgets that align with their unique workflows. Additionally, the ability to adjust the layout of these widgets or to save and switch between different…

    1 vote

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  11. Housekeeping module - have an arrival block option (in addition to current departure block)

    I have set up departure cleaning blocks in Housekeeping tasks for a few properties that have a long clean, and there cannot be a same day arrival.

    This only puts an out-of-service block on the departure day, but what about pre-arrival blocks?

    For example, if there is a booking from 24-26 September, this departure block would then make it unavailable, and a new booking could then arrive on 27 September.

    However, there is the chance that a booking could be made from 22-24 September, which becomes an issue with a departure and arrival on the same day. Therefore, there needs…

    1 vote

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  12. Please add "guestroom walls" to job type. .

    Please add guestroom walls to job type. There is every other part of the guestroom listed except the walls.

    1 vote

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  13. the function to auto-generate an invoice when the booking is made (and save it for portal access by a guest)

    It would be great to have the functionality to auto-generate an invoice when a booking is made.

    Basically that it generates, creates that invoice number and is then saved in the reservation (similar to building one now and choosing print, and when you want to view or save it).

    Then once the invoice is generate, guests can access it via their guest/client portal.

    This would streamline processes immensely and save guests needing to request an invoice, but not have it emailed.

    It also saves having to show a breakdown of the reservation details (accommodation & package) within a form letter,…

    2 votes

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  14. Show the reason and change status for Out of Order on Clean Screen

    It would be great if we could show the reason why a room is out of order on the Clean Screen. It would also be great if we could change the status/modify any out of order rooms on the clean screen instead of having to go to Utility and then Out of Order.

    1 vote

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  15. Job Management Room Search or List All

    Right now when we go to put in a Job, we need to find the select the category first and then select the room number. It'd be great if we could have an option of all rooms to pick from.

    2 votes

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  16. 1 vote

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  17. Is it possible to show the BAR on the booking chart (where special events, occupancy and pax are). If not, is there a way to see the tariff

    Is it possible to show the BAR on the booking chart (where special events, occupancy and pax are). If not, is there a way to see the tariff for the day without having to open up the tariff manager all the time?

    1 vote

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  18. To add a Front Desk Task

    To add a reoccurring Front Desk Task with sub category on the To Do Chart to a chosen day of the week for chosen frequencies i.e weekly/monthly/fortnightly for a long date frame instead of entering individually.

    1 vote

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  19. Lost Property Log

    Is there a date for the above to be released? I saw that the last entry was in 2020 and we would love to have it

    1 vote

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  20. With the Gift card/ Voucher Feature

    Gift Card
    It would be ideal to have access to a Dashboard of the Gift Card purchased through RMS.
    You need to be able to easily find a GV to reprint or send to guest with a search area
    Easily redeemable with other integarted POS like Ordermate
    Need to be able to extract report of all "unused" Gift Card to see where the property liability is at
    Need to be able to create COMP gift Voucher if Property owners decides to gift or Swap room nights

    1 vote

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