Skip to content

RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

458 results found

  1. Out of Service for individual Maintenance Tickets

    It would be fantastic to have the ability to control which maintenance orders are included in the occupancy calculation and which ones are not.

    Currently, you can switch it for the entire property, but for strata title, when a room is going in or out of the inventory pool it is traditionally made available to sell several weeks in advance to be able to start selling the room, however this starts to skew occupancy immediately.

    Also useful for longer term renovations that should not be reported to STR.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Accounts Receivable

    In the AR section it would be great if the comment from the general section can be display in the AR section. This will help the finance team to get some quick basic information relating to that AR and if it is outstanding

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. a button to post sibling accommodation to the master by individual reservation

    Post sibling accommodation to the master account on an individual basis. The option is there for 'POS on master' but when wanting to post accommodaiton onto the master you can choose all or nothing. The only work around is by using charge redicrection which is onerous when dealing with multiple bookings.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Housekeeping portal to record if minibar is required

    Housekeeping to be able to tick a customisable field, in this case "Minibar" so the information would show up on a report run on the day by a room number basis. This report could then be given to staff member to restock minibar efficiently by only going to the rooms that minibar is required. An advanced version of this idea would a dedicated minibar section where housekeepers could record actual minibar usage.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. categorise special events with a set colour

    Would be good to be able to have a category for special events to chose, which would then associate a specific colour for it so it's easily identified at the top of a chart.

    For example, school holidays are a grey colour; long weekends are a light purple.

    Being able to categorise and have that set against a special event grouping would make it a more efficient use of that function for easy visibility for all users.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Automated annual expenses to owners

    Would be great to have automated annual expense drop onto owner statements.

    We already use the monthly frequency, and other options under EOM expenses, but it would be useful to have yearly as an option, as we manually do annual charges through the bulk charges function.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Monies Held In Trust report - ability to customise more

    We use the Monies Held In Trust report, and I'm then doing sorting and filtering in the downloaded excel file.

    Can there be option to add on extra customisation options especially around grouping in the report selections (there is only apart from the "Sort by" and "Group by"), so that they can be grouped by status, eg cancelled, departed; or by account type, eg client or reservation?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Option for owner to provided updated insurance details & upload new CoC in portal

    Just wondering if it's possible as a future enhancement that owners can update their insurance details (expiry date, insurance provider etc) which would fill to the matching fields in their RMS clients?

    And it would be great it they could upload the CoC document also, which then records onto their correspondence tab.

    Or, have the ability for trigger setup to send an insurance reminder document (we currently do all this manually), with the trigger able to read the date of insurance expiry in the owner client record and fire based upon that date (for example, send 7 days prior to…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  Portals  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. An extra window in the accounts section for separate invoices

    An extra window in the accounts section for separate invoices

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. I would like a report that shows the deposit paid and the outstanding amount to pay

    Description - A report which shows deposits paid and outstanding Balance.
    Reason - No current report shows deposits paid and outstanding amount due. Currently would have to look at multiple reports.
    Justification - Increase revenue. This will allow me to see who has not paid in full and allow me to generate pay by link or contact guest for payment.

    Suggested REPORT Fields. -

    RES NO
    PROPERTY
    NAME
    ARRIVAL DATE
    END DATE
    PAYMENT / DEPOSIT TAKEN
    PAYMENNT OUTSTANDING
    OUTSTANDING DUE DATE

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Assets Maintenence - Add Report for Assets

    Currently you can only print a PDF of the menu view which is limiting as it does not show all the fields for the Asset and has limited search/filter options.

    It would be great to have a report that would have options for Property and Asset Type and then show at least the following information.

    -Description
    -Code
    -Asset Type
    -Asset Sub Type
    -Associated To
    -Model Name
    -Serial No
    -Manufacturer Warranty End
    -Value New
    -Notes

    All fields available for printing would be ideal.

    Being able to export this list to CSV and Excel would be beneficial.

    We are an Enterprise User…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Assets - Add Filter for Property

    As an Enterprise User all Assets for all properties are listed in this view. It would be beneficial to have a property filter to return results based on the selected property. It's confusing for other lodges to see Assets for Other Lodges here. Currently we need a prefix code in the asset description so we can filter results.

    The results could then be printed.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Attach Requirement to a Rate Code

    Some rate code comes with value adds so it will be good to be able to attach requirements to it ie FOC airport transfers, breakfast, so that we can generate a report for it.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Add a IBE Query String to bypass the shopping cart and go straight to checkout

    Whilst the IBE shopping cart is useful for multi-room bookings, it is not very intuitive for single room bookings, which make up the vast majority of online bookings.

    We have many cases of guests ringing up to complete their booking because they can't work out how to finish their booking. Other cases where guest just keep adding rooms to the cart thinking that it's not working, exhausting inventory with IBE pencil bookings.

    Short of reverting back to the simpler IBE without cart functionality, it would be great if we could use a URL query string we could use to bypass…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Pre-auth and tokens

    Enable a feature so you can take a pre-auth and the card details save as token automatically. this will save time at hotels that have F&B outlets when doing check in process.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. recurring charge option in the Owner's Adhoc

    A recurring charge option in the Owner's Adhoc or Manager tab would be extremely helpful.

    Currently, there is a "Create Expense" function in the Manager tab, but it only supports monthly charges and still requires manual processing.

    It would be ideal to have the ability to set up daily, weekly, monthly, or yearly recurring charges directly in the Adhoc tab.

    Having this feature would greatly streamline processes and help prevent missed charges, especially when managing a large number of properties.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Integrate with dockwa.com

    dockwa.com for marina bookings.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Traces functionality

    Functionality to apply Traces against Rate Type - so when a rate is selected traces are automatically applied to the reservation.

    Functionality so that within the Reservation the requirements/traces listed have a column to show what has been COMPLETED - so at a quick glance can see what is outstanding when looking at a reservation. Once marked completion no visual change to the list.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Pop-Up to Alert User That a Similar Booking Exists to Avoid Duplicate Reservations

    Before saving a reservation, a pop-up alert can be shown informing users that another booking exists with the same name, dates of stay, and property, to avoid duplicate bookings. User can either proceed to save, or not continue with the booking.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?